Customer Service and Inventory
May 17, 2018
Customer Service and Inventory
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Epicor Prophet 21
We use it across our entire company. It streamlines all that we do in each department. We use it for service order entry, machine and tooling order entry, CRM and so much more.
- I love the Item Master Inquiry screen. Anything and everything you need to know about items can be found in one location. I like that each area has its own tab so you can quickly go to the area that you need to find. Sales History or Purchase History are two that I frequently use.
- PO Requirements Generation is also a great powerful tool to utilize for purchasing. If you set up your ABC Classes, Safety Stock and utilize Up To as your replenishment method the system can basically do your purchasing for you and you can feel comfortable with the way it purchases.
- I love Dynachanges and Dynachange rules. It truly allows you to customize the screens to meet your department or companies needs. You can move things around and if you have a function that is always repeated you can make it happen automatically with Dynachange rules.
- PO Requirements Generation - We need the ability to add items on the fly in PORG.
- In Order Entry - You have one Carrier ID for the entire order. Sometimes items need to ship different ways. It would be extremely helpful to have a Carrier by item option to be used to change one item to UPS Red, one to will call or whatever is needed. We struggle with this daily and it adds time for our takers and often due to this shipping is confused by the instructions and things are shipped incorrectly.
- When doing imports if something errors out the error log is very hard to read and understand. Better descriptions and maybe not such technical wording would help us to understand it better.
- When sending acknowledgments more options to select multiple contact. You can manually type them but would be nice to just select multiple contacts. Many times we are sending to more than one person so we have to manually type the email address for the second person.
- When sending an email out of P21 add the ability to add an attachment on to that email.
Yes - We upgraded from Acclaim to P21 and from what I remember it was a fairly good transition.
We also eliminated Goldmine our CRM tool and are now using P21 for all of our needs. It is very nice to have only one software to work in.
We also eliminated Goldmine our CRM tool and are now using P21 for all of our needs. It is very nice to have only one software to work in.
- I do not have this information.
I don't recall the other solutions we looked at