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I like it the software quite a bit but there are some things around the coding that I'd like eSign Genie to change
February 11, 2021

I like it the software quite a bit but there are some things around the coding that I'd like eSign Genie to change

Judy Hoffman | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with eSign Genie

Used by our sales department to send documents to prospective customers. The application is built into our reservation management system. Makes it easier to track sending and receiving of documents and allowed us to move away from paper files
  • Tracking sending and receiving
  • Keeping paperwork organized
  • Easy to use / user friendly
  • User documentation could be better.
  • Requiring the field coding to be hidden makes it difficult to make adjustments.
  • I'd like to see where customers are in the signing process - whether they've opened and viewed documents.
  • If the document has been delegated, seeing a clear trail of the paperwork with email addresses including in the tracking.
  • We haven't really calculated the ROI, but it's made a difference in terms of time spent on the paperwork - less time, less printing of documents, more paper saved, less time in filing.
I liked the variety of options that Adobe had for creating fields, checkboxes and the fact that you didn't have to have a coding field. For example you could create a checkbox {{[]}} with this type of coding, where eSign Genie requires a whole line of coding to get a checkbox and then that line takes up space, and you have to hide the coding, so it creates a bit less flexibility in terms of how your documents look. Hiding all the code is a pain in the neck.

Do you think Foxit eSign delivers good value for the price?

Yes

Are you happy with Foxit eSign's feature set?

Yes

Did Foxit eSign live up to sales and marketing promises?

Yes

Did implementation of Foxit eSign go as expected?

Yes

Would you buy Foxit eSign again?

Yes

Having it built into our reservation management system has been key to us. We started with Adobe EchoSign and were manually uploading and downloading documents and it was time-intensive. When the software developer began using eSign Genie and we had experienced it when other companies sent their documents to us, we decided to give it a try. We're very glad we did. The developer had previously used another software, Right Signature and our experience it (from a recipient standpoint) was not friendly. We're glad they switched and we're pleased that we were able to get on board.