TrustRadius
Adobe Sign (formerly EchoSign) is an electronic signature platform and service, and part of the Adobe Document Cloud suite of document management solutions, the other being Adobe Acrobat.https://media.trustradius.com/product-logos/jG/RU/BVQ2SQWF493R.JPEGAdobe Sign for SaaSRight now any, and all contracts being sent out from Qualtrics are on Adobe Sign. It helps speed up the process from any legal review and makes it way more convenient for any of our potential clients to start the legal review process. Adobe Sign is automated through our CRM.,API automation. UI is very intuitive. Custom notifications.,PDF to Word editor. Mobile application. Shared projects.,9,Time saved. Issues with mobile app. Issues sharing projects.,DocuSign,Tableau DesktopSaved So Much Time and Money! Get it!We are a travel agency and have to send out credit card authorization forms to thousands of clients a year, and our current PDFs we sent before we purchased Adobe Sign had to be printed, filled out, and then scanned and sent back to us, and caused a lot of wasted energy, money, and time in doing so. Adobe Sign has essentially eliminated all that in a matter of days and has simplified our process 10 times over.,simple easy intuitive,pricing customization features,9,saves time saves stress less unnecessary paperwork,DocuSign, E-Sign and Adobe Acrobat DC,Adobe Illustrator CC, Adobe Photoshop, Adobe InDesignParalegal's Review of Adobe SignAdobe Sign is being used by our company to integrate into our SalesForce sales contracts. It is mainly used by the sales side of the company. Adobe Sign allows for global signatures and the ability to approve contracts or delegate approvals/signatures.,Approval Set Up. Whether the approvals are needed in Salesforce or independently, Adobe Sign allows to set up approvals. Manual placement of signatures and form fields Delegation of signature if authorized signer is out of office.,Replacing a contract with a correct version without starting from scratch on the approval process. There may be a way, but I am not aware of it. I am thinking in the sense prior to anyone's approval/signature. I've hit send and I realized it was the wrong doc. Changing signer to approver without starting over after hitting send. In my previous role, I felt the templates were hard to manage and modify, BUT that could be different now.,9,Ease of use. I used to have to run all over my building to get signatures and print paper approvals. Electronic paper trail of approvals. I wish there were ways to correct simple mistakes after hitting send without starting over.,DocuSign,DocuSign, LinkSquares, TripActionsA good software option for when signatures are neededWe were using this to test between different services for our client to sign documents over e-mail. We were comparing Adobe Sign with DocuSign and Hello Sign. All software were easy to use. We went long term with DocuSign due to the ease of integration within Google apps. Adobe Sign was used to sign contractual agreements and background checks with people remotely.,Ease of familiarity with PDF Works on mobile Quick to use Overall good,Slower to load than others Integration into Gmail,8,With the ability to sign contracts remotely, they have come back quicker and less follow up is required.,DocuSign,Microsoft Office 365, Dialpad, LinkedIn TalentAdobe Sign > DocusignAdobe Sign is used to increase efficiency when working with clients and customers. I like to think of Adobe Sign as a way to increase sales and improve communication with clients. The key to this program is making life easier for us at the office and for clients. Digital signatures are legally binding in court and significantly faster to close deals. Being able to easily sign contracts, paperwork, and other legal documents that businesses use daily are important. For us, we try to do everything digitally, avoiding paper and printing. We also do a lot of business via email, almost 90% of all business is electronic, so we need and would prefer to use electronic signatures rather than printed paper and faxes.,Specifically, Adobe Sign makes it a seamless process to have documents signed and closed. The application improves work flow because there is very little down time to get signatures and approvals. Adobe Sign cuts costs, removing the burden of using printers, paper and ink. It allows for documents to be easily downloaded after they're signed to keep and save digital records. It is much more efficient than paper.,Improvements Adobe Sign can make include directly integrating it into Adobe InDesign. Perhaps adding a function to add the signature box directly in the PDF from InDesign would increase the speed of design for marketing teams. I cannot find the Adobe Sign App on the iOS app store. Being able to open PDFs and use Adobe Sign on my iPhone would make signature processes easier and faster. Add a plug-in for PowerPoint for HR to use when doing presentations with employees so digital signatures are easier to obtain, making it easier to complete certain HR workshops and processes, especially during onboarding of new employees.,10,Adobe Sign has had a positive ROI for our company because impulse purchases by consumers has increased. In terms of increasing sales and communication with clients it has been a great benefit because it is now seen as easier and more direct as a way to connect with sales teams and clients. This actually motivates people to be more active in communicating with clients because it is faster. In regards to meeting demand for the company to be more "mobile friendly," it works very well. We initially had trouble integrating it and having it work seamlessly on all operating systems, but it was a simple programming and design flaw, not an Adobe Sign flaw.,DocuSign,Adobe Connect, Adobe Illustrator CC, Adobe Premiere Pro, Google Ads (formerly AdWords), Google Classroom, Moodlerooms, Apple iCloud, DocuSignGreat for Wedding Vendors!I use Adobe Sign as a way to send photography contracts to all of my clients. Most of these are wedding contracts, but I do also use it for session contracts and for contract amendments. Each time a client is ready to book with me, I can quickly prepare a form and send it out to them. It has streamlined my processes immensely. It also solves filing issues since I can always find a contract even when I'm not in my office. So, if I'm out during the day (since I work from home) I can pull up the app and look at a contract and keep a great level of professionalism and quick turnaround with clients. It has eliminated printing and scanning and stressing over ensuring I have duplicate copies, etc. when going through the signing process. It allows my clients to see that I have a good handle on my company and they feel better about having a professional in both a creative and business sense for their wedding photography.,Instant emails and confirmations are a huge plus for me. I know that something is sent or when it is signed. The emails let me know and I can immediately download and print the signed copy for my paper records. Easy filling of forms helps keep me moving quickly. I can open a document I've created and Adobe Sign will go through and detect where there are spaces for form filling. This lets me work quickly by filling in the blanks or marking them for the signer. Streamlined for my clients. They love the ease that they can click through and sign and initial the contract or fill in any sections that they have to add text too. This shows them a level of professionalism in a saturated market to let them feel confident in their choice of a high quality photographer.,Sometimes I get mixed up between preparing a document in Acrobat and sending it off for signature in Adobe Sign. I'm not sure where the disconnect is, but I'll prepare the form in Acrobat and once I click to send it, either more spaces will populate where I've already created text boxes, etc., or I won't be able to edit the ones I had created. This could be user error, but I do have some frustration with how to keep from duplicating text boxes or a form not letting me complete it when I'm into Adobe Sign before I send.,9,I invest in the Adobe Cloud for programs like Lightroom, Photoshop and Illustrator. This is a perk that came with the entire cloud when I first purchased it, so I get to use it at no "added" investment to my business. When it was time to renew, I decided against downgrading to the Photographer-only Adobe plan because I loved the benefits of these added smaller programs like Adobe Sign and others like Adobe Spark.,,Adobe Acrobat DC, Adobe Illustrator CC, Apple iCloudAdobe Sign, the difference between receiving a signed contract the same day or notI mainly use it for my freelance projects when I need a customer to sign a contract. It is great as it is part of my Adobe CC package that I also use as a freelancer. It helps me get signatures quickly due to its ease of use; I send online, so clients do not need to print out anything to sign, they can immediately sign online.,It is fairly easy to use, it is pretty self-explanatory There are a lot of available options and fields to add to a letter, print name, address, company name etc It stores all the signed contracts It notifies you when a contract is viewed and/ or signed,Maybe an option to import contacts. That way I don't have to type or copy an email address all the time The design itself can be a bit slicker. It looks a bit cheap When I want to reload the document, everything I've done in it; placements of fields and signature areas, is lost and I have to start over completely from the beginning (including adding recipient email). This is not a very good UX,7,Very positive impact; the ease of having clients sign contracts online instead of having them print a contract out, sign it and scan it again to email it. The latter usually takes longer and clients sometime procrastinate with that a lot more. In short; I receive signed contracts back a lot faster with Adobe Sign It comes with the Adobe Suite, so I don't have to purchase yet another software solution. Obviously that is a plus on expense and just overal ease.,DocuSign and RightSignature,Adobe Photoshop, Adobe Illustrator CC, Adobe XD, Adobe Acrobat DCWorthy product with solid development roadmapOur sales, finance, legal, and HR departments use Adobe Sign. We use it internally, too, for expense report submissions and other routine matters requiring employee signatures. We have geographically separated offices so this software makes it super easy to complete the signature process, saving multiple steps if we were to use email. Also, we have Adobe Sign integrated with Salesforce so as deals close, the Adobe-signed order confirmation automatically appears in the relevant Salesforce Opportunity object, triggering automated workflows. We're happy with this setup.,Good user interface to prepare a document for signature Nice feature to store frequently used documents in a library Auto field detection and auto-alignment of fields is a nice touch,The auto-field detection is not perfect, and it sometimes takes longer to fix the guesses made by the system versus doing it manually from scratch. If I make an error when preparing a document for signature and want to go back, it's quite difficult in the current interface. It would be handy to have a final confirmation screen that lists the name of the parties to whom a document is being sent for signature, the name of the document, and the order of signing. This would help me be 100% sure that I am sending the right document to the right people. (We all make mistakes!),8,Positive impact in huge time savings.,DocuSign,QuickBooks Premier, Box, Replicon TimeAttendAdobe Sign offers a powerful tool for managing signature capture workflowsAdobe Sign provides us with a robust method to send and capture signatures remotely and then process documents using defined workflows. We use it for several processes within our department that require employee or students to acknowledge communications, to fill out forms, and to sign forms and agreements. We were already using Adobe Acrobat to create fillable forms, so it was easy to migrate these into Adobe Sign. We were able to define common workflows and make it easy to capture multiple signatures and responses in a row on a single document that can then be archived.,A tremendous strength is being able to describe workflows with successive signatures (i.e., Person 1 signs, then it goes to Person 2 to sign). Additionally, email notifications make it easy to know when agreements are signed and when followup actions need taken. Templates make it easy to do repetitive signing; it is still possible to do one-off forms as well. The dashboard makes it easy to keep track of how many agreements are in what stage of the process.,The dashboard is not as user-friendly as it could be. It lacks some intuitiveness. It would be awesome to have better integration with Active Directory (for SSO/contacts) and with cloud file storage solutions. Adobe Sign is not as intuitive as it could be with filling in templates.,8,Overall, Adobe Sign has saved us significant time and ensured full completion and compliance with signature capture. A huge improvement over existing processes has been Adobe Sign's capturing workflow dashboard which allows us to at a glance see which signatures are still pending.,Great small business toolWe use Adobe Sign for management agreements with clients. A simple signature and date for agreement, is far easier than requiring mailing/printing/scanning etc.,Clear direction for what is needed. Emailing back the signed document at completion.,As a user, I see no changes obviously needed.,8,Our ROI is 100% in time gained back to keep our process running quickly instead of waiting for a print/scan.,SignRequest and Zoho Sign,Zoho CRM, Zoho Projects, Zoho SignBuyer BewareAdobe Echosign is being used as an integration with NetSuite to sign multiple documents and agreements throughout the organization.,NetSuite integration is seamless Easy to use for reps, including Sales folks,Horrible Customer Experience, little to no communication on issues or concerns when we have emailed them Not an ethical organization, they have not lowered our pricing after a previous commitment and only entertained it after we received competitor pricing. Even then they tried to lock us into a 3-year agreement without even talking to us,1,Ease of use has been great for us to get customers to sign documents, and it has helped us grow in that area,Adobe eSign - The best signing experienceAdobe eSign is being used primarily by our sales organization for execution of agreements and statements of work, which reduces our time to close by enabling an electronic signature process. It is also used by our HR department during the new hire process, making it easier for employees to complete the onboarding process.,We have integrated Adobe eSign with our instance of Salesforce.com. The integration is seemless to the end user, which makes sending agreements for signature a user-friendly experience. The majority of our clients allow us to use an electronic signature process, and have not experienced any issues with the Adobe eSign experience. Adobe eSign allows the recipient to delegate signing authority to someone else with in their organization, enabling us to forward statements of work to the client for review prior to their sending for internal signature. Adobe eSign allows multiple signers within each organization. Adobe eSign allows you to establish the order in which a document will be signed. Adobe eSign allows you to write a custom message to the recipient. It is very easy to create custom fields for the recipient to complete during the signing process. Adobe eSign allows you to see where the document is in the signing process. It date/time stamps each step, from sending to view to sign for each person.,We have experienced some challenges in getting answers from Adobe eSign as it relates to its integration with Salesforce when Salesforce announces significant changes to their org. Otherwise, Adobe eSign support has been very good. As a long-time client of Adobe eSign, the one area for improvement that applies to us specifically is the grandfathering of pricing. When we initially signed up for eSign, we had a larger pool of users. While our license needs have dropped since initial signing, we have retained our original license count so that we can keep the best pricing. If we were to switch to a lower count, they will no longer honor our pricing and it will cost us more. While I understand their logic, it just seems like a strange approach to take.,9,I wish I could provide a real ROI achieved by our use of Adobe eSign, but I cannot. It's just too difficult to track how much time is saved by using an electronic signature process. I can say that our end-users are pleased that they always know where their document is in the signing process, making it much easier for them to chase the appropriate person to keep things moving along.,DocuSign,Salesforce.com, SalesLoft, RainKing, NetSuite OpenAir PSAE-Sign-Saving Time and Money and Keeping OrderWe use Adobe eSign Services for policy acknowledgements. Each year we have employees acknowledge they have read the employee handbook and use Adobe eSign for this. We also use it when there is a new policy that more than 10 employees have to sign off on. The final use is for when one of our employees wants to use a auto out of our fleet for company business. We send the acknowledgment to them. They have to review and provide us with their drivers license information and birth date. Then we add a second signature which is a person from our insurance team who runs an MVR to make sure the person has an active drivers license and is able to drive a company car. Then final copy goes to HR who makes a copy for the employee file. All can be done in a matter of minutes instead of days sending forms back and forth.,Multiple signatures on one form. Providing an audit trail that stands up in court. Easy tracking of where you stand when needing multiple forms signed. Ease of form creation.,Speed of system.,9,Saved a lot of time in tracking signatures for policy acknowledgements. Ease of access for employees to sign off on form. Don't have to wait for someone to create the form for us. Can have form created and out in a matter of minutes. Only negative is the amount of time it takes to print off acknowledgments once they come in. It would be fantastic if there was a print all feature (form and audit).,SilkRoad HRMS,UltiPro, Tango Card, Oracle Siebel Enterprise Marketing Suite,1500,1,Employee Handbook Acknowledgements Spousal Affidavit forms for Health Insurance Motor Vehicle Policy Acknowledgement with additional signature from Insurance authorizing use of vehicle,The work flow of the forms for multiple signatures Management was impressed with the Mega Sign feature,At this time, we cannot think of any other ways we could use the services but would be interested in other's suggestions.,10,Yes,Price Product Features Product Usability,I don't think that we would change the process unless it would be that we looked at Adobe eSign first. It was by far the best value for the money that we found and was super easy to use. We have never regretted the decision to go with this product and it has worked really well for us.,Implemented in-house,No,Change management was minimal,Initial Training Setting up users permissions Getting company to sign off on the product,8,No,8,No,When we were first getting started with Adobe, the person that was assigned to our implementation was fantastic. He took the time to walk me through all the processes and options and was very patient with me when I called with numerous questions. When the time came to launch the product he was available with just a phone call.,Creation of Forms Megasign Feature Tracking status of forms,Printing out forms once completed - too many clicks Intitial use of multi signatures on one form (once I did a few it got easier),Yes, but I don't use it,9Adobe Makes it SeamlessBeing able to get documents signed fast is critical. Nobody enjoys printing something out signing it then scanning it back in the computer. Adobe eSign makes it easy to use. People are much more likely to sign and send back documents in a timely fashion using eSign. Being a usability expert I have been highly impressed on how easy it is!,Fast. Easy. Get your documents signed and back quickly.,Price could be a bit more reasonable.,9,Time - is the biggest gain no longer have to wait days for someone to sign and return documents. Accuracy - It's easy to miss a spot that needs to be signed in a stack of papers.,,Adobe Acrobat DC, Adobe Photoshop, Microsoft ExchangeCapturing Signatures in Minutes.Adobe EchoSign enables us to quickly and easily reach our client base of over 5,000 independent contractors across the country. Because our clients are located all across the United States it would be an inefficient use of time and resources to maintain their agreements and service contracts any other way than EchoSign. I am the admin for our EchoSign account with six subgroups that I manage a variety of documents for. I am easily able to locate a document, find its current status and see all who have shared it. This makes managing a large amount of documents very simple. EchoSign is very user friendly in that every tab is easily recognizable as to its functionality and use. Being the one that trains our company on how to use and maximize EchoSign it is very easy for new employees to grasp because of how user friendly it is. Getting a document uploaded into EchoSign and available for immediate use is very simple. I utilize Adobe Acrobat X Pro to create all the custom fields and the overall look of the document and then simply add the document to my EchoSign library with the appropriate signature fields. Adobe EchoSign makes signing and filling out our contracts/agreements a simply process for the client. EchoSign walks clients through each field on a document in which information is required.,I do a lot of widgets within EchoSign and as far as I can tell there is no way to go back and edit the document if a change needs to be made without being required to redo the whole widget. Unlike uploading a document and having the capability of editing it once it is saved, widgets are a one time save and hope it is 100% correct. This gets particularly annoying when I am turning a 20 page document with lots of required and non required fields into a widget, one mistake means redoing the whole thing. It seems there would be an easier process for archiving documents. A one or two click process would be nice and much easier for people I train to remember and grasp. It may be due to my skill level but seems having more than one signer where one is optional gets a little tedious and difficult when it spans a large number of documents.,10,Adobe EchoSign increases the speed at which agreements are signed and returned back to us. It used to be that we would email a PDF of the agreement and wait for the client to print it, fill it out and get it back to us which could take days and sometimes weeks. The longer the client took to get the required agreements and forms back to us the more revenue we would lose out on. Adobe EchoSign has given us a one to two day agreement completion time which means we can enroll clients in our services faster and start collecting money sooner. Adobe EchoSign enables me to manage agreements by ensuring the correct versions are uploaded and being sent out. Before EchoSign, employees would always have some version saved to their individual hard drives and if changes were ever made it was difficult to make sure every employee was using the correct one. This has drastically reduced the time spent from a number of departments in fixing errors and reaching back out to clients.,10,1,We rely on EchoSign to get our service contracts signed in a timely manner. We use EchoSign to assist in the document gathering stages of taxes for our clients.,10,Implemented in-house,Change management was a minor issue with the implementationLecho my Echo...sign.Echosign is currently being used by 2 departments within our organizations, soon to be the full company. It addresses the NDAs needing to be signed by every buyer on each of our clients in market (currently about 500 in market). We receive about 1200 NDAs per month, so Echosign is extremely valuable.,The integration between Echosign and our Salesforce CRM is ingenious. Our company absolutely loves being able to provide its confidentiality agreements to potential buyers and clients, knowing it will come back to the respective team member as well as attach in Salesforce. The reporting aspect is also great - we use these document reports as leader boards within the company to offer perspective and motivation for future documents. The signing process is insanely easy. You can sign from a phone, computer, iPad - basically anywhere. I'm impressed with the timeliness of delivery and ease of use.,Our company uses a custom made widget for Salesforce purposes, and we aren't able to send the completed document to more than one contact (other than a standard cc). It would be great if this is something considered moving forward. We have had a little more difficult of a time working with a multi-signature process. Transitioning the next department into our CRM system has been successful, but having the ability for multi-signing is the next big step we need to conquer. Echosign always seems to be going through maintenance or glitches in the service - I know this is something actively being worked on, but always something to be considered.,9,We are a M&A firm and need every buyer to sign a document in order to see our deals. With over 400 deals on the market, this is a LOT of documents to be signed for viewing. Echosign has had an extremely positive impact on making this system more efficient. Every deal has a respective link with its Confidentiality Agreement and is able to be sent out, signed, returned to the respective director, and attached back into our CRM. Amazing. Employee efficiency has also drastically increased. A 250 person company spread around the nation formerly relying on email, scanning, and faxes has now transitioned into a more technologically advanced (though still far from it) company relying on the signature of a link. Our leader boards also push directors to use this system. Customer Service has also been positively impacted. We have a cc of every document come to a standardized inbox for monitoring. Any time a client or buyer calls questioning why they haven't received a response, we are able to look in that inbox to verify whether something was actually signed or not. We've gained a tighter reign on quality control and it definitely shows in our customer satisfaction.,Docusign,9,40,2,Confidentiality Agreements - with over 450 deals being marketed at any point in time, it's important each Deal has it's own CA for potential buyers to sign. This has increased efficiency in our workflow by 150%. Engagement Agreements - each client has to go through a series of signatures between managers and owners before a client can engage with us and go to market. We are able to track the activity of this document to ensure it gets accurately filled out and filed. Contracts - HR and Finance have now begun using Echosign to track the signatures needed for various contracts. Although slow to enforce, the teams have slowly adapted to a more efficient system.,SoapUI widgets - we can create independent URLs for every client. Multi-facet signatures - when signing up clients we are able to process a multi-signature document smoothly.,Sales team can use to sign up new clients We can have the affiliates within our company sign new contracts via this e-signature product Interview processes could be more fluent.,No,Price Product Usability Positive Sales Experience with the Vendor,I probably wouldn't. The only problem with creating individual widgets is room-for-error, but we keep a tight grip on users involved in this process so are extremely happy with our result.,Implemented in-house,Yes,Change management was a minor issue with the implementation,Time management Knowledge of the product,9Adobe Echosign increases efficiencyAdobe Echosign is being used by our Business Development Department, to send out proposals to potential clients, and send out signoffs to current clients. It helps expedite the signoff process, making it easier for both us internally and for clients.,Echosign makes it extremely easy to get signatures - it's very clear who to send it to, how to get them to sign, etc. Echosign has quick ways to edit documents - you can easily change who should be signing the document, remind someone to sign the document, print document, etc.,The search function has a lot of room for improvement - unless the word is in the title, it can be extremely difficult to find. It would be very helpful for there to be an easy way to merge accounts - we've had issues in the past with some users not being linked and it can be very difficult to change. The customer service is EXTREMELY lacking - you typically are required to submit any help requests via email which can be slow and frustrating if the issues aren't understood.,8,Definitely increased employee efficiency - makes it incredibly easy and quick to send out documents for signature. Faster lead conversion - more likely that a client will sign.,9Great Tool for Electronic Signature CollectionIncredibly easy to upload routine documents stored in account library or upload a brand new, customized document. Website provides clear instructions for reader use. Also very easy to guide new users through signing documents. EchoSign provides a signature audit summary that allows the tracking of signature progression. A very useful tool in proving signature email address, IP address and date/time stamp. Website also provides opportunity to send reminders to document recipients to sign if they have not done so by a specific timeline. Provides return receipt to the signer of the document once completed.,Would be nice to have clearer way to distinguish which fields are required in order to submit documents once it's been signed versus which fields are just optional. Although EchoSign does allow for multiple signers using the same email address, the document will be sent multiple times. Would be nice if both signers (who share an email address) could complete all fields the first time visiting the website rather than having to complete one section and then waiting for the second email to log back into the site and complete the document. Would be great to be possible to allow multiple signatures through a tablet (such as an iPad) run flawlessly. We've noticed issues retrieving the second signature when customers sign contracts through our tablets.,Quicker lead conversion/sale close. Great impact on customer service. Cut on costs for printing hard copies of documents and sending them securely through a mail carrier. Increased document return timelines. Helps to meet program goals and regulations for signature requirements. Reduces paper waste and need for offsite storage.,10,10Echo sign...essential!The product is simple to use but has the depth to cover a large variety of requirements. It has greatly improved our client retention rate. It has Improved our turnaround time for cases. It is consistent and reliable, having used the system over the past 2 years, it is rare that we find it is unavailable for use. It gives us and our client's options, rather than having to rely on the postal services to get our agreements signed.,I would like to see some development to the building of forms, we recently found it quite difficult designing a form using the Echosign coding in word because the size of the field is reliant on the number of characters in the field name. Perhaps this could be altered so we could just type in the number to represent the size of the field. I would like to be able to validate a form as it is being completed, depending on responses provided by a client. Essentially an interactive form. The agreement quite commonly finds it's way into a clients junk email.,Faster client retention. Quicker turn around of cases. Increased productivity in our sales department. Improved service for our clients. Decreased our admin and postage costs.,10,10Easy to Use Document Signing SystemThe ability to send an estimate/contract for signature with a single click has made ease of use for our franchisees and training our employees extremely easy. Salesforce Integration - new agreement templates and the EchoSign button makes it easier to send agreements based on templates that we create ahead of time allowing our franchisees to utilize these agreements universally instead of maintaining multiple copies. A centralized database of all our contracts across the country for reference is very important. Knowing that Echosign has the security in place to store these is important.,NEED AN ANDROID APP! Text wrapping function on the forms so that wording does not go off the contract,Echosign has streamlined our processes so that our franchisees can be more efficient in the field Turn around time on closed contracts has decreased,5,5Get contracts signed faster w EchoSign!EchoSign is a quick and easy solution to getting documents signed electronically. I was able to use the trial version for over a year before I exceeded the monthly free limit. I gladly paid for the year of use. My contracts are typically very simple and require one signature. I did not spend long comparing or researching alternatives but trusted the Adobe name and have been very pleased and regularly recommend the service to other friends and clients. I like being able to quickly review contracts out for signature and scheduling follow up reminders too! Overall I've been very pleased.,Allows clients/buyers to quickly sign and return contracts and documents. Great reminder feature to search for any contracts out for signature and send reminders - either a single reminder, or daily until it is signed. Mobile compatible - many of my customers are traveling so allowing them to confirm their contract and sign quickly from their mobile device is a HUGE time saver!,I haven't researched (or had the need) for contracts w multiple areas to sign/initial. They may be able to make this easier.,10,I can get contracts signed and sales closed much faster with EchoSign. The interface is clean, quick, easy to use.,,10Excellent User Experience with Noticeable ROIWhen integrated with a document generation solution such as Conga, EchoSign provides a seamless end to end electronic document solution for providing customers the ability to receive, sign, and return contracts and agreements in a fraction of the time it would take to print, sign, and return. EchoSign is very client friendly, making it simple and straightforward to use, even for first time recipients. It walks users through each step of the process. EchoSign is extremely intuitive and user-friendly. This increases the likeliness of user adoption and maximizes its ROI.,Document archiving could be a bit easier to manage. Management of multiple signers with a single email account should be done without sending the document multiple times to the same address.,By far, EchoSign helped create faster turnaround on the signature of our contracts. Sales representatives spent less time chasing paper and more time selling. EchoSign allowed us to create an overall better customer experience, reducing the work required on the client end.,9,10Stop wasting time, use EchoSignThe control settings of EchoSign are great. Having the ability to choose what documents each party sees just by putting the signature box on a certain page is a huge time saving asset to our operations. It allows us to get multiple documents signed at once without having to go back and attach documents later. I love that all signed documents are stored within EchoSign and can be printed or saved to your hard drive at any time with the click of a button. The Mega Sign feature is awesome for getting one thing signed by a lot of people at one time. Whenever we need a document signed by everyone in the company, it can be done within minutes.,It would be great if the content of signature/content boxes lined up neater so it was easier to place cleanly on a line. EchoSign adds an additional page with signatures at the bottom of my documents and I can't figure out how to turn it off.,We can get contracts signed in a matter of minutes using the click of a button rather than having to fax documents back and forth. EchoSign is a huge time saver for multiple departments within our company. We started using it in just one department but realized the benefits of it and expanded usage to all departments.,9,9End user review of Adobe EchoSignThe deals I closed using EchoSign had both a higher likelihood of closing AND shorter sales cycles. In my previous role, I used EchoSign to send and manage several hundred customer contracts and orders. When compared to the deals closed without EchoSign, the deals closed using EchoSign closed faster and more often. The easy to manage alerts help you understand when a contract has been opened, viewed, forwarded, and signed. The optional reminders allowed me to passively remind prospective customers to sign their documents.,Some EchoSign e-mails would get caught in SPAM filters.,Smoother transactions. Shorter sales cycles. Higher conversion rate from lead to close.,1,8Echosign is a no-brainer for small business.We use Echosign to manage over 200 independent contractor agreements. The logistics of trying to get people in the office to sign their agreements each year is challenging. Echosign has allowed us the flexibility to get the agreements to our contractors, signed, and returned much more efficiently. The contractors appreciate not having to make the drive in to sign their paperwork and I can focus more energy on hiring and service management, instead of scheduling and hounding people who are already on board. We use this same model for all of our client contracts as well. 80% of our business happens using e-mail and our online website. When our clients book services with us we can send them their contracts for review and to be signed with the touch of a button. Our clients are busy professionals with full time jobs and they don't have time to come into the office or mail paperwork back and forth. Echosign is a win win solution. I love that Echosign has a built in reminder system as well. You can set up a reminder daily or weekly. It sends an email to the receipt ant on your behalf which allows our team to focus on other tasks instead of managing the items we need signed.,Echosign does allow you to customizes your forms, but I would like the ability to customize it further so that the reminder emails and notifications can be branded with our business pieces, such as font, colors, links, and logo use. One thing I would really like to see changed on these forms is the text formatting. When you add a large form field, the font size changes to fit the field size. It would be nice if all the text stayed a consistent size regardless of the amount of text entered or the size of the box. It makes the forms look a little unprofessional. Also, I would like to see a wrap-function for the text. Instead of the text running off the page in a straight line, having it return down to the next line just like when you're using a field in an Excel spreadsheet with the wrap text function.,Echosign has literally saved us thousands of dollar. It does this by streamlining out process, and making our team member more efficient. We don't have to pay for mailing contracts in the mail or pay our people more hours to manage our contracts. Echosign has given us the ability to provide our clients and contractors with a faster service. They get their contracts in their email which is convenient and accessible. They don't spend additional time or money traveling and mailing paperwork back and forth to us. If we didn't have this function to use in our human resources department we would need to high additional people to handle the work flow. We don't need to do that because Echosign, acts in a sense, like a 2nd set of hands for our process. It ROCKS!,10,10,3,1,Streamlining process,Echosign helped us stay up to speed in a world where people want instant responses We can host the signed documents on our secured server in electronic form now instead of paper only.,8,The ability to drag and drop the text boxes - easy. The reminder function is very easy to use and takes just a second. I like being to review signed documents - echo sign saves them. If you lose something or need to access them again, you can and they are easy to find. Just search the email address you sent them to or the persons name.,Adding multiple text boxes that are the same size. It can be time consuming. Luckily, you only have to do it once if it's a form you use often.,8
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Adobe Sign (formerly EchoSign)
117 Ratings
Score 8.3 out of 101
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Adobe Sign Reviews

Adobe Sign
117 Ratings
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Score 8.3 out of 101

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Tyler Morrow profile photo
July 05, 2019

Adobe Sign for SaaS

Score 9 out of 10
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Right now any, and all contracts being sent out from Qualtrics are on Adobe Sign. It helps speed up the process from any legal review and makes it way more convenient for any of our potential clients to start the legal review process. Adobe Sign is automated through our CRM.
  • API automation.
  • UI is very intuitive.
  • Custom notifications.
  • PDF to Word editor.
  • Mobile application.
  • Shared projects.
Works well when the contract is simple and doesn't require a lot of back and forth between parties. It's not the most suited if clients need to customize the contract or add a lot of redlines. I work in SaaS and it works well since our T&C's and contracts don't often get changed.
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Todd Dodge profile photo
May 28, 2019

Saved So Much Time and Money! Get it!

Score 9 out of 10
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We are a travel agency and have to send out credit card authorization forms to thousands of clients a year, and our current PDFs we sent before we purchased Adobe Sign had to be printed, filled out, and then scanned and sent back to us, and caused a lot of wasted energy, money, and time in doing so. Adobe Sign has essentially eliminated all that in a matter of days and has simplified our process 10 times over.
  • simple
  • easy
  • intuitive
  • pricing
  • customization
  • features
It is great at making the form-filling and signing process for our clients so much easier, that it eliminates a lot of headache and stress on both party's ends, and we used to have a very high rate of people annoyed with the process we originally used, but have since seen that drop dramatically.
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Shannah Portwood profile photo
May 14, 2019

Paralegal's Review of Adobe Sign

Score 9 out of 10
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Adobe Sign is being used by our company to integrate into our SalesForce sales contracts. It is mainly used by the sales side of the company. Adobe Sign allows for global signatures and the ability to approve contracts or delegate approvals/signatures.
  • Approval Set Up. Whether the approvals are needed in Salesforce or independently, Adobe Sign allows to set up approvals.
  • Manual placement of signatures and form fields
  • Delegation of signature if authorized signer is out of office.
  • Replacing a contract with a correct version without starting from scratch on the approval process. There may be a way, but I am not aware of it. I am thinking in the sense prior to anyone's approval/signature. I've hit send and I realized it was the wrong doc.
  • Changing signer to approver without starting over after hitting send.
  • In my previous role, I felt the templates were hard to manage and modify, BUT that could be different now.
When you have a lot of people that need to approve a contract before it is signed (i.e. legal, finance, business, and then signer), it is a great tool to document said process.
Read Shannah Portwood's full review
No photo available
May 02, 2019

A good software option for when signatures are needed

Score 8 out of 10
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We were using this to test between different services for our client to sign documents over e-mail. We were comparing Adobe Sign with DocuSign and Hello Sign. All software were easy to use. We went long term with DocuSign due to the ease of integration within Google apps. Adobe Sign was used to sign contractual agreements and background checks with people remotely.
  • Ease of familiarity with PDF
  • Works on mobile
  • Quick to use
  • Overall good
  • Slower to load than others
  • Integration into Gmail
It's well suited when you need people to quickly sign without them having to download additional software where most already have it. A bit pricey for the Adobe package is really my only complaint.
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Christopher Power profile photo
January 28, 2019

Adobe Sign > Docusign

Score 10 out of 10
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Adobe Sign is used to increase efficiency when working with clients and customers. I like to think of Adobe Sign as a way to increase sales and improve communication with clients. The key to this program is making life easier for us at the office and for clients. Digital signatures are legally binding in court and significantly faster to close deals. Being able to easily sign contracts, paperwork, and other legal documents that businesses use daily are important. For us, we try to do everything digitally, avoiding paper and printing. We also do a lot of business via email, almost 90% of all business is electronic, so we need and would prefer to use electronic signatures rather than printed paper and faxes.
  • Specifically, Adobe Sign makes it a seamless process to have documents signed and closed.
  • The application improves work flow because there is very little down time to get signatures and approvals.
  • Adobe Sign cuts costs, removing the burden of using printers, paper and ink.
  • It allows for documents to be easily downloaded after they're signed to keep and save digital records. It is much more efficient than paper.
  • Improvements Adobe Sign can make include directly integrating it into Adobe InDesign. Perhaps adding a function to add the signature box directly in the PDF from InDesign would increase the speed of design for marketing teams.
  • I cannot find the Adobe Sign App on the iOS app store. Being able to open PDFs and use Adobe Sign on my iPhone would make signature processes easier and faster.
  • Add a plug-in for PowerPoint for HR to use when doing presentations with employees so digital signatures are easier to obtain, making it easier to complete certain HR workshops and processes, especially during onboarding of new employees.
Adobe Sign is very well suited for business and the school system. Both industries require a large number of signatures, sometimes on a daily, weekly, or monthly basis in specific departments. On webforms, signatures using Adobe Sign are extremely beneficial for easily signing agreements. Our organization uses Adobe Sign very often when it comes to online digital signatures, which are more personal and authentic than just "typing your name" as a signature. The easy-to-use signature process to validate and confirm documents is very efficient.

Less appropriate, there are times where people will write too many contracts because they think it is easier to use and communicate, and with simple online signatures, it makes it too easy to do business electronically. Sometimes the personal connection is important with sales and is now missing with so many great resources.
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Caitlyn Weathers profile photo
July 12, 2018

Great for Wedding Vendors!

Score 9 out of 10
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I use Adobe Sign as a way to send photography contracts to all of my clients. Most of these are wedding contracts, but I do also use it for session contracts and for contract amendments. Each time a client is ready to book with me, I can quickly prepare a form and send it out to them. It has streamlined my processes immensely. It also solves filing issues since I can always find a contract even when I'm not in my office. So, if I'm out during the day (since I work from home) I can pull up the app and look at a contract and keep a great level of professionalism and quick turnaround with clients. It has eliminated printing and scanning and stressing over ensuring I have duplicate copies, etc. when going through the signing process. It allows my clients to see that I have a good handle on my company and they feel better about having a professional in both a creative and business sense for their wedding photography.
  • Instant emails and confirmations are a huge plus for me. I know that something is sent or when it is signed. The emails let me know and I can immediately download and print the signed copy for my paper records.
  • Easy filling of forms helps keep me moving quickly. I can open a document I've created and Adobe Sign will go through and detect where there are spaces for form filling. This lets me work quickly by filling in the blanks or marking them for the signer.
  • Streamlined for my clients. They love the ease that they can click through and sign and initial the contract or fill in any sections that they have to add text too. This shows them a level of professionalism in a saturated market to let them feel confident in their choice of a high quality photographer.
  • Sometimes I get mixed up between preparing a document in Acrobat and sending it off for signature in Adobe Sign. I'm not sure where the disconnect is, but I'll prepare the form in Acrobat and once I click to send it, either more spaces will populate where I've already created text boxes, etc., or I won't be able to edit the ones I had created. This could be user error, but I do have some frustration with how to keep from duplicating text boxes or a form not letting me complete it when I'm into Adobe Sign before I send.
When working often with contracts and the need to keep track of a lot of different clients, Adobe Sign is really helpful. Early in my business when I didn't have a large number of clients and I did most everything in person, it would have been a more unnecessary luxury for me. Now that I do a lot of work online and my clients are reaching farther and farther and more regularly hire me from over an hour drive away and sometimes out of state, I've found it extremely helpful when I can't meet in person. I've even moved to doing all contracts through Adobe Sign, even if we are meeting in person.
Read Caitlyn Weathers's full review
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July 24, 2018

Adobe Sign, the difference between receiving a signed contract the same day or not

Score 7 out of 10
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I mainly use it for my freelance projects when I need a customer to sign a contract. It is great as it is part of my Adobe CC package that I also use as a freelancer. It helps me get signatures quickly due to its ease of use; I send online, so clients do not need to print out anything to sign, they can immediately sign online.
  • It is fairly easy to use, it is pretty self-explanatory
  • There are a lot of available options and fields to add to a letter, print name, address, company name etc
  • It stores all the signed contracts
  • It notifies you when a contract is viewed and/ or signed
  • Maybe an option to import contacts. That way I don't have to type or copy an email address all the time
  • The design itself can be a bit slicker. It looks a bit cheap
  • When I want to reload the document, everything I've done in it; placements of fields and signature areas, is lost and I have to start over completely from the beginning (including adding recipient email). This is not a very good UX
It is great for freelancers needing to send contracts to clients and have them sign online, extremely convenient. On top of all, it is part of the Adobe Suite so as a web designer or developer it is included in the software package you more than likely already use.
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July 12, 2018

Worthy product with solid development roadmap

Score 8 out of 10
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Our sales, finance, legal, and HR departments use Adobe Sign. We use it internally, too, for expense report submissions and other routine matters requiring employee signatures. We have geographically separated offices so this software makes it super easy to complete the signature process, saving multiple steps if we were to use email. Also, we have Adobe Sign integrated with Salesforce so as deals close, the Adobe-signed order confirmation automatically appears in the relevant Salesforce Opportunity object, triggering automated workflows. We're happy with this setup.
  • Good user interface to prepare a document for signature
  • Nice feature to store frequently used documents in a library
  • Auto field detection and auto-alignment of fields is a nice touch
  • The auto-field detection is not perfect, and it sometimes takes longer to fix the guesses made by the system versus doing it manually from scratch.
  • If I make an error when preparing a document for signature and want to go back, it's quite difficult in the current interface.
  • It would be handy to have a final confirmation screen that lists the name of the parties to whom a document is being sent for signature, the name of the document, and the order of signing. This would help me be 100% sure that I am sending the right document to the right people. (We all make mistakes!)
Best for Salesforce integration for sales order confirmations, and NDAs with new potential business partners.
Less appropriate in countries where digital signing is not yet the norm.
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No photo available
July 12, 2018

Adobe Sign offers a powerful tool for managing signature capture workflows

Score 8 out of 10
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Adobe Sign provides us with a robust method to send and capture signatures remotely and then process documents using defined workflows. We use it for several processes within our department that require employee or students to acknowledge communications, to fill out forms, and to sign forms and agreements. We were already using Adobe Acrobat to create fillable forms, so it was easy to migrate these into Adobe Sign. We were able to define common workflows and make it easy to capture multiple signatures and responses in a row on a single document that can then be archived.
  • A tremendous strength is being able to describe workflows with successive signatures (i.e., Person 1 signs, then it goes to Person 2 to sign).
  • Additionally, email notifications make it easy to know when agreements are signed and when followup actions need taken.
  • Templates make it easy to do repetitive signing; it is still possible to do one-off forms as well.
  • The dashboard makes it easy to keep track of how many agreements are in what stage of the process.
  • The dashboard is not as user-friendly as it could be. It lacks some intuitiveness.
  • It would be awesome to have better integration with Active Directory (for SSO/contacts) and with cloud file storage solutions.
  • Adobe Sign is not as intuitive as it could be with filling in templates.
Adobe Sign is extremely well suited to situations where you have templated forms that need to be signed electronically. It shines in situations where the signer(s) are not physically present when multiple signatures are needed, and when you need to archive a copy of the finished signed form. Adobe Sign also works well in situations where there are one-off forms or documents that need signed or filled in and the same criteria applies.
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August 17, 2018

Great small business tool

Score 8 out of 10
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We use Adobe Sign for management agreements with clients. A simple signature and date for agreement, is far easier than requiring mailing/printing/scanning etc.
  • Clear direction for what is needed.
  • Emailing back the signed document at completion.
  • As a user, I see no changes obviously needed.
Adobe Sign is well suited for larger business (higher volume) due to the price point. There are more affordable, smaller E-signature providers for small business or a low volume of documents.
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Alexandra Gerritsen, MBA profile photo
January 15, 2018

Buyer Beware

Score 1 out of 10
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Adobe Echosign is being used as an integration with NetSuite to sign multiple documents and agreements throughout the organization.
  • NetSuite integration is seamless
  • Easy to use for reps, including Sales folks
  • Horrible Customer Experience, little to no communication on issues or concerns when we have emailed them
  • Not an ethical organization, they have not lowered our pricing after a previous commitment and only entertained it after we received competitor pricing. Even then they tried to lock us into a 3-year agreement without even talking to us
Adobe EchoSign has been a horrible experience for our company. I have been a customer of theirs before and have had no issues, but now they have lied during the sales process and are not giving us the discount that we agreed upon during the sales process. The only way they agreed to it was when I submitted my cancellation notice where they matched the pricing but slid in a 3-year deal without notice. They have not been responsive and my rep, Ulicces Gonzalez has been horrible. Buyers beware, please go to Docusign or another company that has good customer service!
Read Alexandra Gerritsen, MBA's full review
No photo available
September 14, 2017

Adobe eSign - The best signing experience

Score 9 out of 10
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Verified User
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Adobe eSign is being used primarily by our sales organization for execution of agreements and statements of work, which reduces our time to close by enabling an electronic signature process. It is also used by our HR department during the new hire process, making it easier for employees to complete the onboarding process.
  • We have integrated Adobe eSign with our instance of Salesforce.com. The integration is seemless to the end user, which makes sending agreements for signature a user-friendly experience.
  • The majority of our clients allow us to use an electronic signature process, and have not experienced any issues with the Adobe eSign experience.
  • Adobe eSign allows the recipient to delegate signing authority to someone else with in their organization, enabling us to forward statements of work to the client for review prior to their sending for internal signature.
  • Adobe eSign allows multiple signers within each organization.
  • Adobe eSign allows you to establish the order in which a document will be signed.
  • Adobe eSign allows you to write a custom message to the recipient.
  • It is very easy to create custom fields for the recipient to complete during the signing process.
  • Adobe eSign allows you to see where the document is in the signing process. It date/time stamps each step, from sending to view to sign for each person.
  • We have experienced some challenges in getting answers from Adobe eSign as it relates to its integration with Salesforce when Salesforce announces significant changes to their org. Otherwise, Adobe eSign support has been very good.
  • As a long-time client of Adobe eSign, the one area for improvement that applies to us specifically is the grandfathering of pricing. When we initially signed up for eSign, we had a larger pool of users. While our license needs have dropped since initial signing, we have retained our original license count so that we can keep the best pricing. If we were to switch to a lower count, they will no longer honor our pricing and it will cost us more. While I understand their logic, it just seems like a strange approach to take.
Adobe eSign is well suited to an organization wanting to integrate an electronic signature solution with Salesforce.com. The integration is seemless to the end user and very user friendly. It can be used for essentially any signing scenario you can think of, but it is very well suited for signing legal agreements, as you can place fields for various bits of information as well as the signature block.
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Lori Diggs profile photo
February 19, 2016

E-Sign-Saving Time and Money and Keeping Order

Score 9 out of 10
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We use Adobe eSign Services for policy acknowledgements. Each year we have employees acknowledge they have read the employee handbook and use Adobe eSign for this. We also use it when there is a new policy that more than 10 employees have to sign off on. The final use is for when one of our employees wants to use a auto out of our fleet for company business. We send the acknowledgment to them. They have to review and provide us with their drivers license information and birth date. Then we add a second signature which is a person from our insurance team who runs an MVR to make sure the person has an active drivers license and is able to drive a company car. Then final copy goes to HR who makes a copy for the employee file. All can be done in a matter of minutes instead of days sending forms back and forth.
  • Multiple signatures on one form.
  • Providing an audit trail that stands up in court.
  • Easy tracking of where you stand when needing multiple forms signed.
  • Ease of form creation.
  • Speed of system.
I think Adobe E-Sign is well suited when you need many acknowledgements at once (MegaSign feature). It is also quite useful if you have one form that needs to get multiple signatures as part of a process (e.g. employee, authorized user, manager). I think it might be a little too cumbersome for just one signature on one form.
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Jake Smith profile photo
March 22, 2016

Adobe Makes it Seamless

Score 9 out of 10
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Being able to get documents signed fast is critical. Nobody enjoys printing something out signing it then scanning it back in the computer. Adobe eSign makes it easy to use. People are much more likely to sign and send back documents in a timely fashion using eSign. Being a usability expert I have been highly impressed on how easy it is!
  • Fast.
  • Easy.
  • Get your documents signed and back quickly.
  • Price could be a bit more reasonable.
It's very effective whenever you need something signed, however in some industries they require an ink signature, but the majority will accept eSign.
Read Jake Smith's full review
Michael Young profile photo
April 29, 2015

Capturing Signatures in Minutes.

Score 10 out of 10
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  • Adobe EchoSign enables us to quickly and easily reach our client base of over 5,000 independent contractors across the country. Because our clients are located all across the United States it would be an inefficient use of time and resources to maintain their agreements and service contracts any other way than EchoSign. I am the admin for our EchoSign account with six subgroups that I manage a variety of documents for. I am easily able to locate a document, find its current status and see all who have shared it. This makes managing a large amount of documents very simple.
  • EchoSign is very user friendly in that every tab is easily recognizable as to its functionality and use. Being the one that trains our company on how to use and maximize EchoSign it is very easy for new employees to grasp because of how user friendly it is.
  • Getting a document uploaded into EchoSign and available for immediate use is very simple. I utilize Adobe Acrobat X Pro to create all the custom fields and the overall look of the document and then simply add the document to my EchoSign library with the appropriate signature fields.
  • Adobe EchoSign makes signing and filling out our contracts/agreements a simply process for the client. EchoSign walks clients through each field on a document in which information is required.
  • I do a lot of widgets within EchoSign and as far as I can tell there is no way to go back and edit the document if a change needs to be made without being required to redo the whole widget. Unlike uploading a document and having the capability of editing it once it is saved, widgets are a one time save and hope it is 100% correct. This gets particularly annoying when I am turning a 20 page document with lots of required and non required fields into a widget, one mistake means redoing the whole thing.
  • It seems there would be an easier process for archiving documents. A one or two click process would be nice and much easier for people I train to remember and grasp.
  • It may be due to my skill level but seems having more than one signer where one is optional gets a little tedious and difficult when it spans a large number of documents.
To try out each of the different types of e-signing software out there and to go through the process themselves. It is important to look at the process through the client's point of view. Depending on your client base, if a particular software is difficult or confusing for you (as the one overseeing the process) then chances are it is even more confusing for those you are sending it to.
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Jessie Mead profile photo
December 09, 2014

Lecho my Echo...sign.

Score 9 out of 10
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Verified User
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Echosign is currently being used by 2 departments within our organizations, soon to be the full company. It addresses the NDAs needing to be signed by every buyer on each of our clients in market (currently about 500 in market). We receive about 1200 NDAs per month, so Echosign is extremely valuable.
  • The integration between Echosign and our Salesforce CRM is ingenious. Our company absolutely loves being able to provide its confidentiality agreements to potential buyers and clients, knowing it will come back to the respective team member as well as attach in Salesforce.
  • The reporting aspect is also great - we use these document reports as leader boards within the company to offer perspective and motivation for future documents.
  • The signing process is insanely easy. You can sign from a phone, computer, iPad - basically anywhere. I'm impressed with the timeliness of delivery and ease of use.
  • Our company uses a custom made widget for Salesforce purposes, and we aren't able to send the completed document to more than one contact (other than a standard cc). It would be great if this is something considered moving forward.
  • We have had a little more difficult of a time working with a multi-signature process. Transitioning the next department into our CRM system has been successful, but having the ability for multi-signing is the next big step we need to conquer.
  • Echosign always seems to be going through maintenance or glitches in the service - I know this is something actively being worked on, but always something to be considered.
Echosign is a great tool and is capable of fitting most any business. With the other companies competing out there, it is definitely crucial to understand what your long term goal is for a signing program like this. Are you focusing on simple documents needing secure signatures, or are you more focused on sending mass emails in hopes of getting a response on one of them? Are you interested in viewing dashboards among users to rate and compare how your team is doing, or is this for a single user? Does the price fit your range? Are you more interested in performing the entire customization process yourself, or would you like superb support from a company like Echosign?
Read Jessie Mead's full review
Laura Cain profile photo
December 05, 2014

Adobe Echosign increases efficiency

Score 8 out of 10
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Adobe Echosign is being used by our Business Development Department, to send out proposals to potential clients, and send out signoffs to current clients. It helps expedite the signoff process, making it easier for both us internally and for clients.
  • Echosign makes it extremely easy to get signatures - it's very clear who to send it to, how to get them to sign, etc.
  • Echosign has quick ways to edit documents - you can easily change who should be signing the document, remind someone to sign the document, print document, etc.
  • The search function has a lot of room for improvement - unless the word is in the title, it can be extremely difficult to find.
  • It would be very helpful for there to be an easy way to merge accounts - we've had issues in the past with some users not being linked and it can be very difficult to change.
  • The customer service is EXTREMELY lacking - you typically are required to submit any help requests via email which can be slow and frustrating if the issues aren't understood.
Do you send out a lot of documents that require signatures? If so, and you're sending them out via either email or paper (i.e. where the person has to print out document, sign, scan, and send back) are you finding that this drastically slows down receiving signatures? If so, Adobe Echosign is a very easy and fast way for even the least technologically savvy people to sign and send.
Read Laura Cain's full review
Alaina Jones profile photo
November 22, 2013

Great Tool for Electronic Signature Collection

Score 10 out of 10
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  • Incredibly easy to upload routine documents stored in account library or upload a brand new, customized document.
  • Website provides clear instructions for reader use. Also very easy to guide new users through signing documents.
  • EchoSign provides a signature audit summary that allows the tracking of signature progression. A very useful tool in proving signature email address, IP address and date/time stamp.
  • Website also provides opportunity to send reminders to document recipients to sign if they have not done so by a specific timeline.
  • Provides return receipt to the signer of the document once completed.
  • Would be nice to have clearer way to distinguish which fields are required in order to submit documents once it's been signed versus which fields are just optional.
  • Although EchoSign does allow for multiple signers using the same email address, the document will be sent multiple times. Would be nice if both signers (who share an email address) could complete all fields the first time visiting the website rather than having to complete one section and then waiting for the second email to log back into the site and complete the document.
  • Would be great to be possible to allow multiple signatures through a tablet (such as an iPad) run flawlessly. We've noticed issues retrieving the second signature when customers sign contracts through our tablets.
EchoSign has been extremely easy to work with. Once a primary account has been created with a company, it is very easy to create sub accounts that can be used per team. This is essential for our company, which has teams that deal with unique documents that require absolute privacy between the administrator and our customer. The EchoSign website is easy to maneuver and provides great tutorials and how-to guides. So long as the signature requirement for the particular document allows for an electronic signature as opposed to a wet signature, EchoSign is an efficient tool to utilize.
Read Alaina Jones's full review
Scott Evans profile photo
November 19, 2013

Echo sign...essential!

Score 10 out of 10
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  • The product is simple to use but has the depth to cover a large variety of requirements.
  • It has greatly improved our client retention rate.
  • It has Improved our turnaround time for cases.
  • It is consistent and reliable, having used the system over the past 2 years, it is rare that we find it is unavailable for use.
  • It gives us and our client's options, rather than having to rely on the postal services to get our agreements signed.
  • I would like to see some development to the building of forms, we recently found it quite difficult designing a form using the Echosign coding in word because the size of the field is reliant on the number of characters in the field name. Perhaps this could be altered so we could just type in the number to represent the size of the field.
  • I would like to be able to validate a form as it is being completed, depending on responses provided by a client. Essentially an interactive form.
  • The agreement quite commonly finds it's way into a clients junk email.
My view is this product is essential. The only thing I would consider would be whether or not to integrate it with their own system. I would recommend they assess the types of documents they will using the system for and how regularly these need to be sent. It took us approximately 1 week to integrate 15 documents with our system and we had to alter all our standard workflows to cater to Echosign's functionality.
Read Scott Evans's full review
Jason Kwicien profile photo
November 16, 2013

Easy to Use Document Signing System

Score 5 out of 10
Vetted Review
Verified User
Review Source
  • The ability to send an estimate/contract for signature with a single click has made ease of use for our franchisees and training our employees extremely easy.
  • Salesforce Integration - new agreement templates and the EchoSign button makes it easier to send agreements based on templates that we create ahead of time allowing our franchisees to utilize these agreements universally instead of maintaining multiple copies.
  • A centralized database of all our contracts across the country for reference is very important. Knowing that Echosign has the security in place to store these is important.
  • NEED AN ANDROID APP!
  • Text wrapping function on the forms so that wording does not go off the contract
Same as previous answer. If Android app is not a high priority on your list to use the product then definitely would recommend it.
Read Jason Kwicien's full review
Ellen Butler profile photo
February 10, 2014

Get contracts signed faster w EchoSign!

Score 10 out of 10
Vetted Review
Verified User
Review Source
EchoSign is a quick and easy solution to getting documents signed electronically. I was able to use the trial version for over a year before I exceeded the monthly free limit. I gladly paid for the year of use. My contracts are typically very simple and require one signature. I did not spend long comparing or researching alternatives but trusted the Adobe name and have been very pleased and regularly recommend the service to other friends and clients. I like being able to quickly review contracts out for signature and scheduling follow up reminders too! Overall I've been very pleased.
  • Allows clients/buyers to quickly sign and return contracts and documents.
  • Great reminder feature to search for any contracts out for signature and send reminders - either a single reminder, or daily until it is signed.
  • Mobile compatible - many of my customers are traveling so allowing them to confirm their contract and sign quickly from their mobile device is a HUGE time saver!
  • I haven't researched (or had the need) for contracts w multiple areas to sign/initial. They may be able to make this easier.
EchoSign works well for my simple contracts w a single area to sign/initial. Would be ideal for ANY industry needing to get contracts/documents signed. Much more professional than sending word docs or other files over that require printing, signing, scanning, faxing, emailing, etc. EchoSign provides a good record of the status of all contracts.
Read Ellen Butler's full review
Aaron DeRan profile photo
November 27, 2013

Excellent User Experience with Noticeable ROI

Score 10 out of 10
Vetted Review
Verified User
Review Source
  • When integrated with a document generation solution such as Conga, EchoSign provides a seamless end to end electronic document solution for providing customers the ability to receive, sign, and return contracts and agreements in a fraction of the time it would take to print, sign, and return.
  • EchoSign is very client friendly, making it simple and straightforward to use, even for first time recipients. It walks users through each step of the process.
  • EchoSign is extremely intuitive and user-friendly. This increases the likeliness of user adoption and maximizes its ROI.
  • Document archiving could be a bit easier to manage.
  • Management of multiple signers with a single email account should be done without sending the document multiple times to the same address.
In my current role, it is my responsibility to solution client challenges that may involve the recommendation of a solution such as EchoSign. Typically we will engage in a vendor assessment process, but especially in use cases that align closely with those which I have first hand experience, I may make a direct recommendation to implement EchoSign.
Read Aaron DeRan's full review
Greg Hughes profile photo
November 21, 2013

Stop wasting time, use EchoSign

Score 9 out of 10
Vetted Review
Verified User
Review Source
  • The control settings of EchoSign are great. Having the ability to choose what documents each party sees just by putting the signature box on a certain page is a huge time saving asset to our operations. It allows us to get multiple documents signed at once without having to go back and attach documents later.
  • I love that all signed documents are stored within EchoSign and can be printed or saved to your hard drive at any time with the click of a button.
  • The Mega Sign feature is awesome for getting one thing signed by a lot of people at one time. Whenever we need a document signed by everyone in the company, it can be done within minutes.
  • It would be great if the content of signature/content boxes lined up neater so it was easier to place cleanly on a line.
  • EchoSign adds an additional page with signatures at the bottom of my documents and I can't figure out how to turn it off.
If you are tired of using a fax machine or scanner and want document turnaround within minutes rather than hours, you should use EchoSign.
Read Greg Hughes's full review
Justin Bullock profile photo
November 16, 2013

End user review of Adobe EchoSign

Score 8 out of 10
Vetted Review
Verified User
Review Source
  • The deals I closed using EchoSign had both a higher likelihood of closing AND shorter sales cycles. In my previous role, I used EchoSign to send and manage several hundred customer contracts and orders. When compared to the deals closed without EchoSign, the deals closed using EchoSign closed faster and more often.
  • The easy to manage alerts help you understand when a contract has been opened, viewed, forwarded, and signed.
  • The optional reminders allowed me to passively remind prospective customers to sign their documents.
  • Some EchoSign e-mails would get caught in SPAM filters.
How consistent are your processes around customer contracts/orders?
How satisfied are you with the time it takes from sending out contract to getting a signed order?
What kind of visibility do you have once a contract is sent our for signature?
How easy is it to get metrics by rep, team, etc. regarding conversion rates?
Read Justin Bullock's full review
Gretchen Gosnell profile photo
November 09, 2013

Echosign is a no-brainer for small business.

Score 10 out of 10
Vetted Review
Verified User
Review Source
  • We use Echosign to manage over 200 independent contractor agreements. The logistics of trying to get people in the office to sign their agreements each year is challenging. Echosign has allowed us the flexibility to get the agreements to our contractors, signed, and returned much more efficiently. The contractors appreciate not having to make the drive in to sign their paperwork and I can focus more energy on hiring and service management, instead of scheduling and hounding people who are already on board.
  • We use this same model for all of our client contracts as well. 80% of our business happens using e-mail and our online website. When our clients book services with us we can send them their contracts for review and to be signed with the touch of a button. Our clients are busy professionals with full time jobs and they don't have time to come into the office or mail paperwork back and forth. Echosign is a win win solution.
  • I love that Echosign has a built in reminder system as well. You can set up a reminder daily or weekly. It sends an email to the receipt ant on your behalf which allows our team to focus on other tasks instead of managing the items we need signed.
  • Echosign does allow you to customizes your forms, but I would like the ability to customize it further so that the reminder emails and notifications can be branded with our business pieces, such as font, colors, links, and logo use.
  • One thing I would really like to see changed on these forms is the text formatting. When you add a large form field, the font size changes to fit the field size. It would be nice if all the text stayed a consistent size regardless of the amount of text entered or the size of the box. It makes the forms look a little unprofessional.
  • Also, I would like to see a wrap-function for the text. Instead of the text running off the page in a straight line, having it return down to the next line just like when you're using a field in an Excel spreadsheet with the wrap text function.
The best way to use Echosign in my option it to have solid forms with good formatting. When the forms you need signed are designed with Echosign's functionality in mind, using Echosign is as easy as drag and drop. Now when I create contracts or forms that need to be signed, I make sure the areas that need to be signed are formatted to fit the text boxes I will use when uploading them to Echosign. It's makes adding a new form to be signed super fast and easy. Plus, it looks nicer.
Read Gretchen Gosnell's full review

About Adobe Sign

Adobe Sign (formerly EchoSign) is an electronic signature platform and service, and part of the Adobe Document Cloud suite of document management solutions, the other being Adobe Acrobat.
Categories:  Electronic Signature

Adobe Sign Competitors

DocuSign, RightSignature, Signix MyDoX, Inkdit, OneSpan Sign (formerly eSignLive)

Adobe Sign Technical Details

Operating Systems: Unspecified
Mobile Application:No