Couldn't be happier with this product!
February 18, 2021

Couldn't be happier with this product!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with eSign Genie

eSign Genie is used by our entire company. The platform was chosen for its ease of use and reliability to help us roll out our virtual onboarding. The previous platform constantly had reliability issues, but eSign Genie is quick to fix any issues and has not been down for more than 5 minutes at a time in my experience.

The program is great for sending secure documents and keeping a paper trail of everything.
  • Customer service and support.
  • Ease of use and navigation.
  • User friendly interface.
  • Tracking progress from send to receipt of completed document.
  • Adding fields to documents - it is a drag and drop system. It would be great to have a copy or click to add system.
  • Searching through sent documents can be confusing if you don't use the customized search credentials.
  • It has helped increase our productivity by keeping our paperwork process smooth with little to no down time.
eSign Genie made contacting customer support way easier than any other platform! I was able to get my questions answered and negotiate a contract within hours instead of weeks.

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eSign Genie is great for onboarding all of our employees - we deal with high volume onboarding. It is also how we send our client agreements which is perfect because it adds a document with the history to provide a paper trail. Overall it has been wonderful for supporting us as we transition to a work from home office.