eSUB - best in the business
Paul Cornelius | TrustRadius Reviewer
January 10, 2017

eSUB - best in the business

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with eSUB

We use eSUB in our project management department for daily activities such as RFIs, submittals, transmittals, purchase orders, subcontracts, and change orders etc. It makes managing and tracking the progress of projects so much easier. Also, it has a great interface with the field as they can log on and see the various activities in real time, no need for separate emails. Any addressee can respond to a document with comments which is immediately forwarded to all parties. Saves a lot of time with multiple emails, copying etc...
  • Using multiple contacts over multiple jobs. Vendors, customers, personnel etc...
  • Sending out RFIs, submittals etc... to multiple people at the same time
  • Correspondence templates with drop downs makes sending out letters etc... effortless
  • I have no suggestions at the moment and if I ever do have a question, concern or suggestion, a quick email to eSUB gets a quick response.
  • eSUB saves time as you don't have to type, print and send documents.
  • I like to call it "set it up once, use it a million times" as once you set up a customer, vendor etc... you can use them across multiple platforms.
  • It saves money as you don't need a pool of resources to manage a project due to its ease of use.
I found eSUB to be more "user friendly" than Proliance or Procore and although just as professional looking, not quite as "stuffy" as these two.
eSUB is well suited for contractors on all levels of managing a project and is very user friendly.

Using eSUB

12 - Project Manager, Project Engineer, Project Administrator, Field Supervision and Director of Operations
1 - eSUB if very user friendly, the support usually involves how to questions, but once a person is familiar with using it, questions taper off.
  • Field Coordination
  • Customer Relations
  • Vendor Relations
  • Project Management

eSUB Support

Never had an issue with a request or suggestion.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Yes - A simple email to tech support always gets me a response, plus having an actual person to contact is a plus.
Yes - Yes, as with any web based program, there are bound to be issues, but the immediate response and support are always there.