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Industry standard… for better or for worse
June 12, 2021

Industry standard… for better or for worse

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with EveryAction

It is being used as a CRM to track voter data, volunteer data, and donor data. It addresses our need to contact voters, volunteers, and donors by facilitating phone banks and list-pulling for broadcast emails, mailings, etc. It also helps us pull strategic lists for voter contact using the scores provided.
  • Relatively user friendly.
  • Doesn't require any software or hardware -- is accessed via internet and all data is stored in the cloud.
  • Offers multiple user access levels, making it accessible to volunteers.
  • Very slow to implement user feedback or make changes.
  • Has a monopoly on the democratic campaign space resulting in lack of innovation.
  • Lacks robust public-facing support resources, routes almost all support needs through client teams.
  • Improved information sharing across organization.
  • Created volunteer opportunities.
  • Is familiar to many staff/potential staff.
Publicly available support resources would make implementation and training much easier. Misuse by staff or volunteers due to lack of support or training is the main reason the tool becomes less useful to organizations.
Major reliability issues when it comes to heavy GOTV periods. Otherwise generally available.

Do you think EveryAction delivers good value for the price?

Not sure

Are you happy with EveryAction's feature set?

Yes

Did EveryAction live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of EveryAction go as expected?

I wasn't involved with the implementation phase

Would you buy EveryAction again?

Yes

In the advocacy space, it is the best option because of integration with the voter file. We didn't feel like we really had an alternative.
Well-suited: For better or for worse, it is the only fully functional tool of its kind for use by democratic campaigns and also makes the most sense for many C4/advocacy organizations.

Less appropriate: Forms/online actions and broadcast email tool are far behind the best in the industry -- would really like to see change now that Mobilize has been acquired by EA/NGPVAN. Online actions should sunset and be replaced by Mobilize sign ups.