[In my opinion,] you get what you pay for.
November 11, 2021

[In my opinion,] you get what you pay for.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with F5 Shape Security

We use [F5] Shape [Security] to protect against automated threats to our digital environment, supplementing other F5 controls. We manage the deployment in the cybersecurity org for various IT assets.

Pros

  • Strong anti-bot protection against middle-level threats
  • Analysis and alerting on known problem areas
  • Customer support - before and after installation, [F5] Shape [Security] has supported us actively to see the product realize value.

Cons

  • On a technical side, we've had a lot of deployment issues. This is not a one-sprint solution.
  • We ran into undocumented failure modes and had to rely on L2 and L3 customer support, delaying troubleshooting significantly [in our experience].
  • Accurate log ingestion is a larger challenge than one would want in a security tool.
  • [F5] Shape [Security] established a clear negative trend line in bot traffic to our retail site.
  • [F5] Shape [Security's] anti-automation has moved our business out of reach for ROI for attackers.
  • So far, [F5] Shape [Security] has not caused any incidents as a technology, and has stifled attacks which would have certainly landed as a Sev 2 without this protection.
Decent responsiveness for simple issues, always willing to jump on the phone for support during an incident (related or otherwise). We have had tickets open longer than I'd like, but resolution has never let us down when it comes.
Most customers don't see [F5] Shape [Security], and that's the point. It's certainly mitigated fraud on our platform by assisting in our battle with bots and credential stuffing. While possible to circumvent, [F5] Shape [Security] has certainly moved the bar up significantly for required technical expertise of a potential attacker. For an already somewhat bloated app, we don't see any performance impact, though it has caused significant uptick in log size given our initial "dumb" deployment.

Do you think F5 Distributed Cloud Bot Defense delivers good value for the price?

Yes

Are you happy with F5 Distributed Cloud Bot Defense's feature set?

Yes

Did F5 Distributed Cloud Bot Defense live up to sales and marketing promises?

Yes

Did implementation of F5 Distributed Cloud Bot Defense go as expected?

No

Would you buy F5 Distributed Cloud Bot Defense again?

Yes

[F5] Shape [Security] serves its purpose well, especially up to middle-tier threats. This would include mildly skilled attackers with a reasonably costly resource pool. When necessary, their support has been available to assist any time we call, though it's unfortunate how frequent that is.

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