Fetch: Better than nothing, but no longer an option.
June 11, 2019

Fetch: Better than nothing, but no longer an option.

Anonymous | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User

Overall Satisfaction with Fetch

We use Fetch to allow employees in multiple regions to submit expenses to a central accounting team. This allows us to save employees' time in tracking and submitting expenses. It helps to standardize expense reports and saves paper. While Fetch doesn't track mileage or other expenses directly, it gives a single 'portal' for an employee to track their expenses.

Pros

  • Consistency: Fetch gives our employees a single portal to enter expenses, avoiding email confusion and lost paperwork.
  • Clarity: Fetch allowed us to set up departments with one single 'approver'. This way employees would submit expenses and their boss would get a notification reminding them to review pending expenses.
  • Support: It was easy to communicate with humans at Fetch and they were able to help us with questions we had.

Cons

  • Desktop usage: Fetch is very much geared toward its smartphone app. While there is a desktop browser interface, it is limited and not at all straightforward.
  • Detail: The framework of the system used by Fetch was logical and worked well, though it was a bit limited. For example, submitting mileage was the same as submitting meal expenses.
  • Historical data: The accounting team could easily view historical expense data for employees, but the manager of a team was not able to get this detail with their user permissions.
  • Ease of use: Fetch saved time for our employees when entering and submitting expenses.
  • Organization: Compared with a manual expense system, Fetch cleaned up the paperwork and emails that our accounting team had to sort through.
  • Reduced frustration: Employees had an easier time tracking and submitting expenses with Fetch, so they didn't have to spin wheels doing busywork.
We moved to Zoho Expense after using Fetch. While fetch was an upgrade from our manual expense system, Zoho has a much more granular set of options for expenses. Also, Zoho has a mobile app and a fully featured desktop browser interface. This means users can use either or both mobile and desktop for managing expenses.
Fetch was a great upgrade for us when we started using it since we were moving from a paper/email based manual expense system. It would probably work well for a smaller company with a few departments. We pretty quickly hit a wall with it where it essentially met our needs, but we had to live with many limitations. Again, it was an improvement from a manual expense system, but there could have been more detail to the expense reporting options to handle standard situations. A few months ago Fetch announced that they were ceasing operation. I'm not sure if they were shifting directions or if they got acquired, but the expense reporting system we used went away.

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