FileMaker - Build Custom Apps for your business
July 07, 2017

FileMaker - Build Custom Apps for your business

Patrick Cranston | TrustRadius Reviewer
Score 10 out of 10
Vetted Review

Overall Satisfaction with FileMaker Pro

We use FileMaker Pro in 2 ways in our company.
1) Our IT Support business runs on FileMaker Pro. It's our PSA. We use it for CRM, asset management, tracking support requests, scheduling appointments, managing contracts, creating invoices and receiving payments. Our FileMaker solution is also integrated other 3rd party services like Slack (for internal communications), Xero (for accounting), CalDAV (for calendaring) and email (for customer notifications and issue management).

2) Our staff of full-time FileMaker developers work with a wide variety of clients building custom app solutions to effectively run their businesses.

If your business is still running on Excel or paper or there isn't an off-the-shelf software solution that allows you to effectively run your business, FileMaker is a great option. With cross platform mobile, desktop and web apps and the ability to cloud host, FileMaker can integrate into just about any work environment.
  • Allows for automation of tedious or complex business workflows, allowing employees to focus on more productive tasks.
  • Allows for mobile and desktop solutions to be built side by side. No need to build and maintain separate solutions for mobile and desktop use.
  • Allows for rapid development of custom solutions for small to medium sized businesses.
  • The licensing model can be tricky and difficult for users to understand.
  • Performance over WAN can be slow in certain circumstances. Special care has to be given to development or large data sets can become unwieldy when accessing them over the internet.
  • From a development standpoint, it would be nice if the code were more modular. It's difficult to copy code between projects.
  • FileMaker allows me to grow my business. The software is easy to update and change as our business practices have changed without having to scrap all our previous work and start over.
  • Small changes to the software are easy. Need to change a layout, track additional data points, modify or add a report. Done within hours not weeks.
  • Allows our mobile work force to stay connected. Users can use the device (phone, tablet, laptop, desktop) that works best for their needs while maintaining access to the data they need to do their jobs.
Access is similar to Filemaker but has several disadvantages.
- no mobile app access
- not cross platform (only supports windows)
- does not support 3rd party plugins.
- interface design is not a polished.

In short Access hasn't really changed in the last 20 years and FileMaker has improved and taken advantage of mobile and internet based computing.
FileMaker works best in small to medium sized businesses or for specific teams in larger businesses.
Works well for companies/teams:
- looking to move from spreadsheets or paper and pencil.
- with unique business processes that don't work well with packaged software.
- with mobile workforces (sales, installation, techs, etc...) that need access to information or submit information back to the main office while on the road.

Not a good fit for companies/teams:
- looking for a public facing app that will be resold to customers (i.e. an app store app)
- don't have a set workflows or processes that they can automate.