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Overall Satisfaction with Filevine
Our organization uses Filevine as a Case Management system. Allowing us to track a patient/client's case from referral till the case settles. Their system addresses everything from communication tracking to client accounting. Ensuring that we are tracking all providers bills, records, affidavits and subpoenas. We are able to task cases out for follow-up so we are not missing any important deadlines.
Pros
- Customization based on company needs
- Portal access for clients, providers, etc.
- Task follow-up
- Contact cards (for all providers)
Cons
- Automation customization is hard to navigate if you are unable to afford the cost of having a third-party do the set-up
- Mailroom notifications for non faxes - We should be able to obtain notifications for emails that our sent into our mailroom
- We've tripled our approved cases from 80 cases a year to now at 250 new referrals
Do you think Filevine delivers good value for the price?
Yes
Are you happy with Filevine's feature set?
Yes
Did Filevine live up to sales and marketing promises?
Yes
Did implementation of Filevine go as expected?
Yes
Would you buy Filevine again?
Yes

Comments
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