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Great Call Center Tech.
March 15, 2022

Great Call Center Tech.

Darrell Canty | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Outbound

Modules Used

  • Five9 Dialers

Overall Satisfaction with Five9

We used Five9 at LendingTree to make outbound calls as an organization our whole call center ran on five9.
  • Ease of Use.
  • Great call quality.
  • Amazing data insight.
  • The software was glitchy.
  • A better UX.
  • Call quality.
  • The ability to handle large amount of calls.
  • Sometimes the software was buggy.
  • The web version didn't work 100% of the time.

Do you think Five9 delivers good value for the price?

Yes

Are you happy with Five9's feature set?

Yes

Did Five9 live up to sales and marketing promises?

Yes

Did implementation of Five9 go as expected?

Yes

Would you buy Five9 again?

Yes

Five9 is best used when taking a high volume of calls. Whether you doing inbound or outbound calls the software allows for great call quality and the ability to listen to calls was a great perk also. If you don't take more than 100 calls a day then Five9 might not be best for you.

Five9 Feature Ratings

7.8
Agent dashboard
7
Validate callers
8
Outbound response
8
Call forwarding
8
Click-to-call (CTC)
7
Warm transfer
9
Predictive dialing
9
Interactive voice response
7
REST APIs
Not Rated
Call scripts
7
Call tracking
7
Multichannel integration
8
CRM software integration
9
7.3
Inbound call routing
7
Omnichannel inbound routing
8
Recording
7
Quality management
6
Call analytics
6
Historical reporting
8
Live reporting
9
Customer interaction analytics
7
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated