Five9 worked well for me as a first hand user!!
March 16, 2022
Five9 worked well for me as a first hand user!!
Score 9 out of 10
Vetted Review
Verified User
Software Version
Outbound
Modules Used
- Five9 Dialers
- Five9 Workforce Optimization
- Five9 IVR
- Five9 Call Recording
Overall Satisfaction with Five9
I have used Five9 for more than 10 months and I must say it made my life easy to track my outbound activity.
- Simple to use.
- Great tool to help analyze and track progress.
- Hardly had down time or software issues while using the platform.
- I'll say analytics to the user, like a was a BDR and I saw basic numbers but some graphical representation would be great to have.
- I feel the active green button could be made easier like I do not have to look for it if I am off my seat (especially with WFH setup) if that could be.
- NA
- Outbound calls.
- Track utilization rate.
- Analytics
- NA
- NA
- NA
Do you think Five9 delivers good value for the price?
Yes
Are you happy with Five9's feature set?
Yes
Did Five9 live up to sales and marketing promises?
Yes
Did implementation of Five9 go as expected?
Yes
Would you buy Five9 again?
Yes