Five9 worked well for me as a first hand user!!
March 16, 2022

Five9 worked well for me as a first hand user!!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Outbound

Modules Used

  • Five9 Dialers
  • Five9 Workforce Optimization
  • Five9 IVR
  • Five9 Call Recording

Overall Satisfaction with Five9

I have used Five9 for more than 10 months and I must say it made my life easy to track my outbound activity.
  • Simple to use.
  • Great tool to help analyze and track progress.
  • Hardly had down time or software issues while using the platform.
  • I'll say analytics to the user, like a was a BDR and I saw basic numbers but some graphical representation would be great to have.
  • I feel the active green button could be made easier like I do not have to look for it if I am off my seat (especially with WFH setup) if that could be.
  • NA
  • Outbound calls.
  • Track utilization rate.
  • Analytics
I currently use Gong.io at my current company, I really like the dashboard of Gong.

Do you think Five9 delivers good value for the price?

Yes

Are you happy with Five9's feature set?

Yes

Did Five9 live up to sales and marketing promises?

Yes

Did implementation of Five9 go as expected?

Yes

Would you buy Five9 again?

Yes

Best fits for an organization that depends majorly on outbound calling.

Five9 Feature Ratings

Agent dashboard
7
Validate callers
9
Outbound response
9
Call forwarding
9
Click-to-call (CTC)
9
Warm transfer
9
Predictive dialing
9
Interactive voice response
9
REST APIs
9
Call scripts
8
Call tracking
10
Multichannel integration
9
CRM software integration
9
Inbound call routing
7
Omnichannel inbound routing
8
Recording
10
Quality management
10
Call analytics
10
Historical reporting
10
Live reporting
10
Customer interaction analytics
10