Item: Five9
Rating: 10
Author: Alexis Blanco

Use Cases and Deployment Scope

Five9 Is not being used by our organization but I have used it in the past and it was the best cloud contact center for solutions. I do appreciate the fact that it is easy to use and has all-around access. Even more because this access includes providing customer experiences through the communication methods of phone, email or chat.

Pros and Cons

Helps deliver outstanding customer service
Communication with email, phone or chat
Facilitates the speed and productivity

Nothing at this moment requires improvement.

Most Important Features

Functionality and Performance
Improves business productivity
Cost

Return on Investment

None at this moment

Alternatives Considered

Five9 has delivered nothing but excellence ever since we started with the program

Key Insights

Do you think Five9 delivers good value for the price?

Yes

Are you happy with Five9's feature set?

Yes

Did Five9 live up to sales and marketing promises?

Yes

Did implementation of Five9 go as expected?

Yes

Would you buy Five9 again?

Yes

Other Software Used

Rakuten Viber, OneDrive, Rakuten Viber

Likelihood to Recommend

The old platform/software we were using was slow, outdated, malfunctioning and simply just not working for us. Our agents were just completely exhausted of using it, and thus not being able to deliver excellent customer service. We needed to look for a new platform, that could deliver which Five9 happily provided for us! And ever since this improvement and update of new technology, Five9 has not ceased to deliver!

Five9 Review

Software Version

Modules Used

Overall Satisfaction with Five9