Five9 has become the Gold Standard!
Updated April 08, 2025

Five9 has become the Gold Standard!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller

Software Version

Blended

Overall Satisfaction with Five9

We re-sell Five9 to our customers and partner as a fully CCaaS solution to better assist in their customer journey. The key business challenge Five9 assist in is where you can have a RoI withough disrupting th existing UC or UCaaS solution in place and adding an extra layer but in the cloud.

Pros

  • Intuity
  • Customer Experience
  • Interoperobility
  • scalability

Cons

  • Add UCaaS to the portfolio
  • More Seamless CRM integration
  • hybrid model
  • Flexibilty
  • Intuity
  • Scalable
  • Just missing UC piece (negative)
The Five9 solution is very easy to use and for a very dynamic Contact Center environment, the scalability and flexiblity is untouched. Can we brought into a environment and be up and running in not time as with the power of cloud technologies. Minimal training is needed to onboard new agent.

With Avaya Call Center Elite - Muti Channel is was competitor to Five9 which tried to push their on-prem omni channel approach. The reason it coudl not compete against Five9 was because it was not cloud based, was not flexible and added addional channels as an add on the CC Elite which was already in the UC software.

Do you think Five9 delivers good value for the price?

Yes

Are you happy with Five9's feature set?

Yes

Did Five9 live up to sales and marketing promises?

Yes

Did implementation of Five9 go as expected?

I wasn't involved with the implementation phase

Would you buy Five9 again?

Yes

Five9 Contact Center solution is a perfect fit for a customer that is looking to add a cloud based CX solution that will complement its existing Unified Communications or UCaaS system withough disruption. This allows for a flexile system that will (scale) on demand with changes in existing CX environemnt.

Five9 Feature Ratings

7.9
Agent dashboard
8
Validate callers
9
Outbound response
8
Call forwarding
8
Click-to-call (CTC)
8
Warm transfer
7
Predictive dialing
8
Interactive voice response
9
REST APIs
9
Call scripts
8
Call tracking
8
Multichannel integration
8
CRM software integration
5
8.0
Inbound call routing
9
Omnichannel inbound routing
9
Recording
7
Quality management
8
Call analytics
7
Historical reporting
8
Live reporting
8
Customer interaction analytics
8
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

Comments

More Reviews of Five9

  1. Home
  2. Contact Center Software
  3. Five9 Reviews
  4. User Review of Five9