Excellent hosted PBX just keeps getting better
January 26, 2017

Excellent hosted PBX just keeps getting better

Dr Troy Lowell | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Fonality

Fonality is a totally web-based PBX. We don't need phone lines, a server, or even a single physical location. Anywhere there is an internet connection is enough. PBX services are bundled with SIP trunks for one low fee per user. It has lowered the costs of our telephony significantly.

Pros

  • Eliminates the need for separate phone lines, SIP trunks, and PBX
  • Their HUD display on the PC is invaluable for seeing what calls come in for everyone and for doing transfers
  • Excellent customer service

Cons

  • Initial implementation can be slightly rocky
  • Much cheaper than separate services
  • Bye bye Cox and your service outages
[It is well suited for] any business that is currently paying for a combination of phone lines, SIP trunks, and PBX services or offices with multiple locations.

NetFortris (discontinued) Feature Ratings

10.0
Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
Not Rated
Call reports
Not Rated
Directory of employee names
10
9.0
Answering rules
9
Call recording
Not Rated
Call park
10
Call screening
Not Rated
Message alerts
8
Not Rated
Video conferencing
Not Rated
Audio conferencing
Not Rated
5.0
Mobile app for iOS
5
Mobile app for Android
Not Rated

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