TrustRadius Insights
1. User Interface Complexity: Some users have expressed frustration with the complexity of the HUD web and software user interface, …
Starting at $30 per month
View PricingOverview
What is NetFortris?
NetFortris provides business phone systems using Polycom and Yealink IP phones. They offer three subscription-based pricing plans, all including unlimited VoIP and desktop phone options. Advanced plans include other features such as video collaboration, softphone, and on-demand recording.
Recent Reviews
Popular Features
- Directory of employee names (78)10.0100%
- Call reports (78)9.090%
- Message alerts (78)9.090%
- Answering rules (89)7.070%
Pricing
Hybrid Software Subscription (Required with Hybrid Premise)
$14.99
On Premise
per user, per month
Essentials Edition
$19.99
Cloud
per user, per month
Professional Edition
$24.99
Cloud
per user, per month
Entry-level set up fee?
- $5 per userRequired
For the latest information on pricing, visithttp://www.fonality.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $30 per month
Product Demos
NetFortris Product Spotlight - Comm-unity HUDWeb Demo
YouTube
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is NetFortris?
Rated PCMag's Editors' Choice for Business VoIP 2016, NetFortris (formerly Fonality) is a leading business phone system provider that bundles its unified communications software for a complete business communications solution. NetFortris says it is known for:
- Innovating with Heads Up Display (HUD) so users can see who's available, chat, audio and video conference, record calls on the fly, and more
- Building in fundamental call center features like simple queues
- Offering advanced features that make enterprise-level call center available at the fraction of the price
- Including a web phone and mobile app at no additional cost
- Lowering costs with unlimited calling plans between the U.S. and more than a half dozen other countries and territories
- Providing 24/7 support - even on holidays
- Transparency: if there is an issue, they'll tell users
NetFortris Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: Call reports
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
VoIP system collaboration Features
- Supported: Video conferencing
- Supported: Audio conferencing
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
Additional Features
- Supported: Heads Up Display (HUD) UC applications
- Supported: 100+ Business Phone System Features
- Supported: Softphone (Included)
- Supported: Voicemail Transcription
- Supported: Call Center Software (Built-in)
- Supported: On Demand Recording / Record All
- Supported: Paperless Fax / FaxLync
- Supported: 24/7 Support
NetFortris Screenshots
NetFortris Video
Watch What is NetFortris?
NetFortris Integrations
- Salesforce Sales Cloud
- Box
- Twilio Zipwhip (discontinued)
- Intellinote
- Snap Recordings
- Allstate eAgent
- Blitz Lead Manager
NetFortris Competitors
NetFortris Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Mac |
| Mobile Application | Apple iOS, Android |
| Supported Countries | Global (99 countries and territories) |
| Supported Languages | English |
Frequently Asked Questions
NetFortris provides business phone systems using Polycom and Yealink IP phones. They offer three subscription-based pricing plans, all including unlimited VoIP and desktop phone options. Advanced plans include other features such as video collaboration, softphone, and on-demand recording.
NetFortris starts at $30.
Reviewers rate Directory of employee names highest, with a score of 10.
The most common users of NetFortris are from Small Businesses (1-50 employees).
NetFortris Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 40% |
| Mid-Size Companies (51-500 employees) | 50% |
| Enterprises (more than 500 employees) | 10% |
Comparisons
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Reviews and Ratings
(162)Attribute Ratings
Reviews
(1-25 of 103)Companies can't remove reviews or game the system. Here's why
June 21, 2022
Play with the cloud (communication)
- Cheaper than other vendors
- Always get updated
- Technology driven
September 20, 2019
Fonality Review
- It has made answering support calls much simpler
- TCO has been very low. Phones and licenses are reasonably priced.
September 28, 2018
My year and a half with Fonality
Score 1 out of 10
Vetted Review
Verified User
- It would not be possible to quantify in dollar figures the negative impact that Fonality/NetFortris has had on our business. In the 20 months that we have had it, it is a constant topic of conversation, about which no one is happy. We have dropped numerous calls while attempting to transfer calls to and from "park."
April 20, 2018
It truly is the Hud!
- We are more efficient and it allows us to keep better track of all call stats.
July 11, 2017
Disappointed User
- Fonality has not had a measurable impact on my business objectives, positive or negative.
July 05, 2017
My happy experience with Fonality
- It is scalable
- Affordable
- Easy to use
- Detailed reports
April 25, 2017
Small Business - First Phone System
- Operational efficiency increased at least 25% - we do a lot of data crunching and the screen sharing collaboration tool is very useful.
March 17, 2017
A great (but not perfect) hosted VoIP option
- Cost reduction versus our old system
- Additional down time compared to our old system (combination of ISP & service issues)
- More transparency into parts of our business processes / quality control
March 17, 2017
Great!
- Positive. Makes my sales flow run smoothly
- Productivity
- Seamless interaction for patients and clients. They have no idea we are working from home.
- Management tools/call tracking
March 10, 2017
Fonality on campus at SEA
- Fonality - VOIP features have allowed our staff to be more effective in communicating with their constituents both within and outside the organization
- Fonality resolved a bunch of call restriction issues with student calling capabilities we were having with our previous phone service
- Fonality has enabled us to use much cheaper carrier services.
March 10, 2017
TAC loves Fonality!
- Productivity
- Returning calls quicker
March 10, 2017
Upgrade to Call Center
- The system is $10 per month cheaper than Intermedia, although we would have to upgrade to a more expensive plan of +$50 per month to maximize Fonality.
- It's too early to tell but with auto answer it should allow us to take more calls with fewer agents and still provide a better customer experience. Should save on payroll.
- With the 99.99% reliability with fonality, we have fewer dropped calls and most likely capture more potential sales.
March 07, 2017
Fonality Cloud based PBX worth a look
- Reduced voice costs
- Better service overall than our multiple service providers of the past
- More features/capabilities
- Negative, it's more expensive compared to some out there.
- Have not been able to as of yet know what kind of ROI as it was just installed. But, it will be a better outlook with it than without.
- The most positive is that the team members that were not part of talking to customers regularly are now stepping up to the plate.
March 03, 2017
Fonality vs. Vonage for small business owners
- Fonality has provided a more cost effective solution for my business than my previous provider (Vonage Business).
- Not only has it been beneficial from a cost ROI perspective, but the equipment quality provided for a better user experience day in and day out.
- In many instances, less expensive is not typically better - but in this case, it definitely has been a more positive experience from both quality and cost perspective.
February 24, 2017
Fonality - Great Phone system for the money
- Ease of Use
- Talk clarity and the ability to have many extensions off one phone line
- Lowered our company's expenses by being able to cancel phone lines
February 24, 2017
Fonality does the job
- Fonality has helped facilitate our ability to maintain one staff person picking up the phone for two office locations, which was one of our main goals.
February 22, 2017
Simple to Use, Simple to Teach
- Overall, Fonality is a great training tool to show employees target call response times, effective call duration and through recordings, we can review calls and train employees on more effective answering techniques.
February 21, 2017
Overview
- Positive impact
- Simply having the ability to link all locations via the phone system in order to provide the best customer service with respect to inbound calls has been priceless
February 21, 2017
Fonality is the Bomb Diggety
- It works. Thats all I can say.
February 21, 2017
Fonality: the good and the bad
- Negative - no one but me knows how to use it at a benefit; they think it's too complicated
- Positive - the system to me can be great if the training was better
- Negative - [would like] an option for an auto answer if our internet goes out
February 17, 2017
Nothing is perfect, but Fonality excels despite
- New phones will be a costly addition as the price of the phones and the user profile service fees have to be added to the existing expenses
- The new phones can be easily upgraded, replaced, or reconfigured for more robust tasks, giving greater room for growth as a result
February 17, 2017
Click to Dial Enthusiast
- Negative aspect: Setting up the system is extremely difficult, especially if you want to have a phone tree with more than one option. The administration website is difficult, load times are long, and functionality is lacking. Once it is set up, it does work well and I hope that it proves dynamic when situations change or if other options are needed.
- Positive: Misdialed numbers and dialing times have been eradicated. I spend more time working on quotes and talking to people than I do dialing the phone. Once a lead is entered into my CRM (which connects directly with Fonality), I do not have to worry about a wrong number or spending the time to dial ever again.
- Negative: The free Polycom phones are very basic and lack some functionality that I would probably like to see for my office at some point in the future. However, they work great for calls, which is all I need at this point in time.