Fonality VOIP Review
February 08, 2017

Fonality VOIP Review

Nanette G. Rosevear | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Overall Satisfaction with Fonality

We use Fonality as our phone system throughout our entire system.
  • Transfers calls inter- office.
  • Manager can see which employees are on the phone.
  • Employees can text each other through the system...seamless.
  • Fonality needs better customer service.
  • My office needs more training to use all of the functions.
Fonality is well suited for any insurance company!

NetFortris Feature Ratings

Hosted PBX
4
Multi-level Interactive Voice Response (IVR)
4
Call reports
5
Directory of employee names
6
Answering rules
5
Call recording
4
Call park
4
Call screening
4
Message alerts
7
Video conferencing
5
Audio conferencing
5
Mobile app for iOS
7