Forcepoint Web Security in Healthcare
June 30, 2019

Forcepoint Web Security in Healthcare

Mark Horste | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Forcepoint Web Security

We use it across the entire company. All web traffic is routed to our datacenter and the ForcePoint appliance is positioned to monitor all traffic. It was selected for security, compliance and to help manage productivity. The filtering and blocking functionality has provided excellent security as well as providing a method of managing personal web browsing.
  • Security: The security functionality is built in and does nto require any tuning or intervention.
  • Compliance and Governance; The web filtering policies allow us to implement policies and procedures easily. It is very easy to block things like pornography and hate speech.
  • Productivity: We frequently create custom policies for specific groups or individuals when we suspect the are spending too much time on their browsers for nonbusiness-related activities.
  • The easiest way to set an exclusion is in a list. Unfortunately, the list is limited to 500 lines.
  • The initial setup with the appliances and hybrid services are difficult to understand.
  • Upgrading the system is complicated due to the distributed nature of the system with servers and appliances. I upgraded something out of order and spent a few days on the phone with tech support to fix it.
  • It is actually a hard question to answer. As part of broader security infrastructure, it has performed well in its intended role. We have not suffered any significant breaches since it was installed. However, it is difficult to ascribe this solely to the Forcepoint Web Security. For instance, we also use the Umbrella DNS servers and they may prevent users from accessing malicious websites as well. Forcepoint provides flexibility where the DNS servers do not.
We used a FireEye security appliance for additional levels of protection. Our other security systems were working so well that the FireEye only tripped once or twice a month, usually for activity on our Guest network. We made the decision to discontinue the FireEye appliance and to rely on the ForcePoint Web Security solution.
The solution appears to be a well-balanced one suitable for anyone in a regulated industry. We also use the email security solution and the interfaces are very similar which makes management easier. It does require a high level of understanding of security processes and procedures and may not be suitable for smaller organizations with limited staff. However, once configured the ongoing maintenance is not burdensome.