Robust Form builder
William Reese | TrustRadius Reviewer
November 06, 2018

Robust Form builder

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with FormAssembly

We have created almost 30 FormAssembly forms since we subscribed to the app. It is the best form builder app we have used. Many, but not all, of our forms, are integrated to as well. The API connector to Salesforce is robust and can connect to most objects and fields. My department creates for all departments. In general, FormAssembly addresses the ability to gather information from volunteers that sign up for our many annual volunteer events.
  • API integration
  • Intuitive form builder interface
  • Mobile phone, tablet and desktop browser rendering tools
  • It may not be Salesforce Lightning Experience compatible - at least for us - in terms of linking to Lightning Experience Notes
  • Saving a form edit can be confusing depending on where in the form the edit is made
  • It would be nice to add a background image so that the desktop browser doesn't have so much white-space around the form.
  • The biggest positive impact is that it replaced a labor-intensive effort by end-users that had track individual email responses to gather the same information that the form gathers for us now.
  • It has streamlined end-user tasks freeing them up to focus on other higher-level tasks.
  • Depending upon the specific form requirements, it is user-friendly for those filling out the form.
We have only used FormAssembly, once we were made aware of it by a consultant a few years ago. I checked the vendor recommendations against the Salesforce forums to see if it was recommended there and it was, plus I read the user-reviews on the AppExchange page. Once I got the non-profit friendly pricing, I signed up immediately.
  • Customer Surveys
FormAssembly is well suited for any internet-based form capture. It is equally good as a stand-alone form or integrated to with its API connectivity. It is hard to say that there is a use-case where it is not any good. We have used it for a variety of purposes.

FormAssembly Feature Ratings

Survey templates
Custom logo/branding
Changes to live survey
Question design help
Multiple question types
Survey logic flexibility
Response tracking
Data export
Respondent restrictions