Flexible. Will get the job done. Beware of support timeframes.
September 29, 2025
Flexible. Will get the job done. Beware of support timeframes.
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with FormAssembly
We have over 200 active forms created with FormAssembly. These include applications for various credentials, students, and communities applying for affiliation. In addition, donation forms, licensing fee forms, plus others to simply gather data.
Pros
- Relatively Flexible
- Connects to Salesforce
- Connects to Payment systems (Authorize.net and iATS)
Cons
- Customer Support is weak. Often takes 5-7 business days before responding to support requests.
- Initial support representative often (like 70% of the time) has to refer to a higher level/more technical individual
- In the work-flow, links to forms expire in 48 hours, which is not usable in our environment
- We had around 50 forms as fillable PDF. Re-creating them using FormAssembly, has eliminated data input (since FA connects to Salesforce) and led to more accurate data and labor cost savings
- As we have used the product to expand our data collection, additional users/stakeholders have emerged. Thus, we are capturing even more data than in the past.
- Project times for new processes, that require forms has been greatly reduced.
I was hired after FormAssembly was already selected/implemented.
Do you think FormAssembly delivers good value for the price?
Yes
Are you happy with FormAssembly's feature set?
Yes
Did FormAssembly live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of FormAssembly go as expected?
I wasn't involved with the implementation phase
Would you buy FormAssembly again?
Yes
Comments
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