Simple and user-friendly - great for a smaller organization or freelancer
Updated November 12, 2015

Simple and user-friendly - great for a smaller organization or freelancer

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with FreshBooks

FreshBooks is used by all of our employees to track their hours on software development projects. It allows these hours to be logged in one centralized location and then allows billing to take place efficiently. Invoicing is done through FreshBooks, and the invoices are sent by email. Most payment is done through PayPal.
  • FreshBooks makes it easy to track hours for different projects and clients.
  • FreshBooks makes it easy to call up reports about time sheets and projects.
  • Invoices are easy to create.
  • The interface is attractive and fairly user-friendly.
  • It can be difficult to get things to bill just how you want because "staff rate," "task rate," and "project rate" can be a bit confusing.
  • I'd like for there to be a way to program in a recurring time entry instead of manually entering for something I do every day.
  • If you change the name of a client (for example if the company name changes or the name or contact info for your main contact changes), it automatically changes that in previously sent invoices - I'd rather previous invoices remain true to the information that was used at the time, so I know who I sent them to.
  • Easier invoicing.
  • Access to time sheet reports.
  • Easy for employees to log hours.
For fairly straightforward operations, FreshBooks seems to do a good job. I would imagine a larger company would want to use something different, but for a small company like ours it works well. I think it helps to have one or a few people in charge of setting up clients and projects, etc., rather than having a larger number of people do this. It can get confusing if someone changes something (like a billing rate) which then affects the way other things are billed. Overall I like it and I have chosen to use it for some freelance work myself in addition to using it at the company I provide administrative support to.

FreshBooks Feature Ratings

Accounts payable
Not Rated
Accounts receivable
8
Cash management
Not Rated
Bank reconciliation
Not Rated
Expense management
8
Time tracking
9
Fixed asset management
Not Rated
Multi-currency support
Not Rated
Multi-division support
Not Rated
Regulations compliance
Not Rated
Electronic tax filing
Not Rated
Self-service portal
Not Rated
Inventory tracking
Not Rated
Automatic reordering
Not Rated
Location management
Not Rated
Manufacturing module
Not Rated
Pricing
Not Rated
Order entry
Not Rated
Credit card processing
Not Rated
Cost of goods sold
Not Rated
Pay calculation
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
Dashboards
Not Rated
Standard reports
Not Rated
Custom reports
Not Rated
Not Rated
API for custom integration
Not Rated
Plug-ins
Not Rated
Not Rated
Role-based user permissions
Not Rated
Single sign-on capability
Not Rated

Using FreshBooks