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FreshBooks

FreshBooks

Overview

What is FreshBooks?

FreshBooks is an accounting service for small businesses. The solution enables users to send and manage invoices, track billable time and collect online payments. The vendor’s value proposition this that their solution provides a straightforward service that simplifies the billing…

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Learn from top reviewers

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Pricing

View all pricing

Lite

$19

Cloud
per month

Plus

$33

Cloud
per month

Premium

$60

Cloud
per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.freshbooks.com/pricing?ref=…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $19 per month
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Product Demos

Working Better Together with FreshBooks

YouTube

InfoPoc: Freshbooks Connector for Salesforce - Demo

YouTube

Create Freshbooks Invoices for New WooCommerce Orders

YouTube

FreshBooks Demo

YouTube

Freshbooks Demo

YouTube

Become a Certified FreshBooks Accounting Partner

YouTube
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Features

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

8
Avg 7.2

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

9.3
Avg 8.0

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

6.9
Avg 7.6

General Ledger and Configurable Accounting

Financial management solution, including capabilities for general ledger and configurable accounting

7.1
Avg 7.5

Order Management

The ability to process orders, and track them from quote to cash.

8.6
Avg 7.3
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Product Details

What is FreshBooks?

FreshBooks is an accounting service for small businesses. The solution enables users to send and manage invoices, track billable time and collect online payments. The vendor’s value proposition this that their solution provides a straightforward service that simplifies the billing process.

FreshBooks Features

General Ledger and Configurable Accounting Features

  • Supported: Accounts payable
  • Supported: Accounts receivable
  • Supported: Bank reconciliation
  • Supported: Expense management
  • Supported: Time tracking
  • Supported: Regulations compliance
  • Supported: Primary and Secondary Ledgers

Order Management Features

  • Supported: Pricing
  • Supported: Order entry
  • Supported: Credit card processing

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Salary revision and increment management
  • Supported: Reimbursement management

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports

Customization Features

  • Supported: API for custom integration
  • Supported: Plug-ins

Security Features

  • Supported: Role-based user permissions

FreshBooks Screenshots

Screenshot of the dashboardScreenshot of an invoice overviewScreenshot of an example of a customizable invoiceScreenshot of an invoice appearing across devicesScreenshot of expensesScreenshot of time trackingScreenshot of time trackingScreenshot of time trackingScreenshot of time trackingScreenshot of some of the available app integrationsScreenshot of recurring billingScreenshot of paymentsScreenshot of reportsScreenshot of projects

FreshBooks Videos

Accounting, for the Non-Accountant.
Say Hello to FreshBooks Cloud Accounting

FreshBooks Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Mac
Mobile ApplicationApple iOS, Android
Supported CountriesUS, Canada, Australia, EU, South Africa, UK
Supported LanguagesEnglish

Frequently Asked Questions

FreshBooks starts at $19.

QuickBooks Online, Xero, and Zoho Invoice are common alternatives for FreshBooks.

Reviewers rate Self-service portal highest, with a score of 9.1.

The most common users of FreshBooks are from Small Businesses (1-50 employees).

FreshBooks Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)95%
Mid-Size Companies (51-500 employees)5%
Enterprises (more than 500 employees)0%
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Comparisons

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Reviews From Top Reviewers

(1-5 of 35)

Great bookkeeping software for small businesses.

Rating: 9 out of 10
September 23, 2024
DJ
Vetted Review
FreshBooks
4 years of experience
We use Freshbook for bookkeeping and account production, but a few of our clients also use it for the same reason. The software offers free online software solutions for Barclays clients and is one of the leaders on the market, providing all the needed features for us and our clients.
  • Online payments.
  • Reports
  • Sales ledger.
Cons
  • Link with other software.
  • The software should include the MTD feature, not a third-party add-on.
  • More advanced reporting.
FreshBooks is very useful for simple small businesses with a limited number of transactions. The software does not have inbuilt add-ons such as payroll and VAT MTD; however, it does link with third-party providers, which works pretty well. This software will work well for both small limited companies and sole traders.

Highly recommend, if you can convince your bookkeeper & accountant to use it

Rating: 10 out of 10
September 26, 2024
Vetted Review
Verified User
FreshBooks
6 years of experience
We used FreshBooks exclusively for invoicing for 4 years. It allowed us to partially automate our invoicing process and do a much better job of tracking client invoices. Prior to using FreshBooks, we were invoicing our clients manually, with no way of taking payments online, or via PayPal. Our invoices were scattered and disorganized, with no central way to keep track of them.

Once we started using FreshBooks, our invoice aging reduced dramatically; what took 60-90 days to receive payment (with multiple manual reminders sent) reduced to under 30, almost immediately.
  • Invoice Tracking
  • Automated invoice reminders
  • Stripe payment processing connectivity
Cons
  • Market share
FreshBooks is perfect for solopreneurs or very small shops where all administrative work is handled in-house. I wish I could go back in time and set up FreshBooks from the beginning of my company's life, because it would have helped us to analyze data in a much more complete way.

Beware of the Subscription charge!

Rating: 1 out of 10
January 08, 2024
I tried FreshBooks over a year ago and had difficulty connecting to my bank account, which was more of a problem with my bank account, so I cancelled my subscription, which I paid a full year in advance. I decided to give them another try, as I did like the interface when I had tried them before. I had an offer to return to FreshBooks at a discounted rate, and took the offer. Instead of being charged the discounted rate, they ended up charging me the full rate and I've now been on hold with them for over an hour waiting to get my money back. I am a small business and having that much money tied up with a company that isn't trustworthy is not fun. I want to be able to use those funds to get work with a bookkeeping software that doesn't bait and switch rates.
  • Interface is nice
Cons
  • Subscription sing ups bait and switch
  • A little confusing to navigate
I don't see any benefit from FreshBooks. They've taken my money and I can't reach anyone to get a refund.

Know what you are buying first

Rating: 2 out of 10
November 02, 2023
Vetted Review
Verified User
FreshBooks
2 years of experience
Our main use for FreshBooks is invoicing and estimates, linking with our credit union is very spotty so not reliable enough to do any actual accounting. We do still use for keeping track of total sales, and categorized sales. We do also utilize their online payment processing and payment logging features.
  • User friendly interface
  • quick reports
  • dashboard
Cons
  • Mobile app
  • partial invoicing
  • payments
  • included services
Part of our move to FreshBooks was the lower monthly cost over quickbooks, but quickly learned to get the same amenities as quickbooks, In my experience, FreshBooks will just nickel and dime you for each little feature and end up costing more.

In my opinion, the mobile app is garbage, basically only good for looking up customer information on the go.

FreshBooks recently changed their bank transfer payment policy to hold onto your money for what they say is 5 business days. They did this with no notice to my knowledge, which was a switch from next day payments. currently it is taking 8 days from the customer paying to us actually getting paid.

Sending invoices through email always causes us issues with customers since, in my experience, FreshBooks makes it always appear that your are invoicing the total amount to the customers, the customer needs to open the invoice to see how much they are actually being invoiced.

Risky partnership with WePay means you might not get paid off invoices

Rating: 1 out of 10
August 11, 2022
AP
Vetted Review
Verified User
FreshBooks
2 years of experience
I use FreshBooks for my customer invoicing, expense and bank account reconciliation and enjoy sharing direct access to my account with my tax advisor. There were hiccups in setup as the connection to my credit cards and bank occasionally suffered from a broken link since the company used a third party to facilitate the integrations which made things worse for a while. I stuck around since customer service was trying to help me. The last couple of months have seen the credit card integrations finally working much better in pulling in expenses. Unfortunately, FreshBooks partnered up with WePay at some point and it became extremely difficult to receive payments for any of my larger invoices (above $5k) and I couldn't get clarity on why the payments were being canceled and sent back to my clients. WePay was exceptionally unhelpful, and FreshBooks customer support was not particularly helpful in this case. At this point I'm forced to look for an alternative to FreshBooks - essentially anyone not using WePay.
  • Invoice creation.
  • Time Capture for work done.
  • Access for tax advisor.
Cons
  • WePay integration is a giant mistake - I can't receive payments directly from clients.
  • If work is only assigned to a client, without the project tag, it will be missed off invoice creation without the user realizing that those hours haven't been accounted for.
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