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https://media.trustradius.com/product-logos/DH/Ya/UHCT6ZK0V3PI.GIFFreshBooks - Best Accounting Solutions at HandOur company is currently using Freshbooks to manage its finances in an easy and secure manner. This software is currently being used in the Finance department. Its adoption has made the process of sending professional invoices, organizing expenses and tracking billable time easier than before.,Offers several features such as online payment gateway and cloud-based invoicing. It has robust reporting functionalities that enable users to make informed decisions. Allows users to transfer their timesheet data to invoice and receive payments quickly.,The reporting feature of this software is highly demanding because none of its data lines in the report is hyperlinked. The software should be more flexible and have more options for the application of late fees. It would be better if the process of adding projects was made more smooth to clients.,10,It has made it easier for my organization to track the invoices. It has made it easier for organization clients to pay bills promptly. It has freed up the employees time for them to focus more on work.,Zoho Books and MerchantSoft,Zoho BooksGreat Customer Service and Ease of UseFreshBooks is used primarily by our CEO and by me to manage our day to day invoicing and expenses. With around 80-100 clients at any given time, it helps us both manage and streamline our invoicing, and helps us gauge month to month outgoing and incoming costs.,By far the number one strength of FreshBooks is customer service - they always immediately pick up (no wait time) and can answer any question within minutes. They are easy to understand, friendly, and always willing to go the extra mile to help out. This is one of those rare situations where it is actually easier to pick up the phone then trying to search through FAQs for the answer. In general, the interface is easy to use. Everything is fairly easy to find and straightforward. The Recent Activity feed on the left side of your browser window is great- at any given time you can see a snapshot of any activity within your account, whether that may be changes you made yourself, another team member made, or even if a client logged in to view their invoice.,While I love the Recent Activity feed on the left, you can only view a certain number of activities. It would be great if there were a view more button to see all recent activity, especially if it's a busy day and a lot is going on. While the interface is very easy to use, sometimes you have to click multiple times in order to get to a view you want. It would be great if you could more easily toggle between options within a client (if buttons for recurring, all invoices, the client's profile, etc. were all available for a specific client instead of across the board.),9,From an organizational standpoint, FreshBooks has helped keep everything very streamlined so it would be difficult to make any big accounting errors.,,8A fresh review of Freshbooks!We have been using Freshbooks for invoicing our customers since last three years. It is pretty seamless with capabilities to send estimates to our customers. Creating a duplicate invoice from an invoice is a nice feature for recurring invoices. It also allows users to set automatic reminders for overdue invoices. Since there is no notification if and when the reminders are sent, we prefer sending manual reminders over automatic reminders. It allows the clients/customers to pay the invoices via the credit card and in return, it charges a fee for each transaction. One limitation is that it does not allow multiple accounts for one client so in case we have to send multiple invoices to different cost units within the same client, we have to create separate clients. But overall, it is simple and easy software to handle. They do not have chat support rather a call-in support or email support which is great and very responsive.,It is easy to create the clients and invoices. It is easy to see the status of each invoice, along with the aging on each invoice. It creates easy to use reports that can be shared if required.,They must establish One client many departments concept. They do not allow fixed amount discounts. The only allow percentage discounts. There should be notifications when the reminders are sent.,8,Easy to use by even not so savvy tech and accounting savvy team members The pricing of the software is appropriate.,QuickBooks Online, Zoho Invoice,8,Yes,Reports Invoices,8FreshBooks -- You Used To Be Great!Due to currency limitations within FreshBooks, we run two accounts. One bills our Canadian customers in CAD, and the other bills USA and International clients in USD. FreshBooks is our primary invoicing system. As a SaaS and consulting company the majority of our billing is based on recurring contracts, so we looked to FreshBooks as a replacement for manual processing of credit cards. FreshBooks automatically generates invoices according to the client's billing profile, and securely stores the card on file. The late fee/interest system is rudimentary, but does a solid job for what we need. Invoices, payment notifications, and invoice reminders are emailed automatically. The Time Tracking feature allows us to log time to projects and have that automatically added to invoices when they recur. For the first several years we were very happy with FreshBooks, especially as their customer service team was really efficient and friendly. Unfortunately, that's changed a lot over the past few years as FreshBooks has tried to evolve from an invoicing tool into a full accounting system. They have increased prices, limited options, and service has degraded. We're now one competitive feature away from canceling both accounts.,Recurring invoicing, with a credit card on file. Time tracking added to invoices automatically. Access to a record of emails sent to the customer.,The new version does not allow 3rd party payment processors -- only FreshBooks billing via Stripe. The new version has higher costs, with some features removed, and no new features that we need. FreshBooks seems to have lost their identity and their sense of who their customer is. No ability to customize interest/late fees per client or per invoice. Only one structure and a yes/no toggle per client.,3,The ROI is solid on the old platform at the old rates. We cannot find any justification for moving to the new more restrictive platform at a higher cost. FreshBooks was built to do one job and do it well. And they did. Then the expansion of services and drive for profits took over. If Xero ever improves their invoicing tool we'll be leaving FreshBooks. The value is diminishing as we're on a platform that is no longer developed.,Xero,Xero, Accelo, SharpSpringWe love FreshBooks for fast, easy invoicingFreshBooks handles all of our invoicing needs. It makes invoice creation quick and easy and allows clients to pay online.,Creates Invoices. Invoice creation is easy and fast. Manages Client Info. It's like a mini CRM that stores client contact data and invoice history. Accepts payments online. Integrates seamlessly with our payment provider to accept credit cards online.,There are two version of FreshBooks. The newer ones do some things well that the classic version doesn't, for example, allow individual payment terms rather than global payment terms. But the newer version does not do everything that the classic version does.,10,Freshbooks has allowed us to collect on invoices faster.Opportunity for small business to grow at a global scaleFreshBooks is being used for us as technical department of our organization, in order to get related with the administrative department of our organization, where the match of an hour of work and invoice relations are made. The whole process began with a really very comprehensive diagram of our business, geographical data and business support, where all the cost in the administrative and office area are involved in our hourly rate in every project we do. It is being used in the whole organization because we use the software in order to know our hourly rate, but also our business daily costs, so all the departments in our business are tied in with the software, because we have the same goal, going forward.,Have a hourly rate for our business. Have focus on our customers and our projects, not the administrative department. Get our business cost on control, because we already work on a budget. Take our invoices out as fast as our products are done.,Maybe, manual entry should be easier Editing different rates for services on continuous invoices is very complicated. The system doesn't keep an automatic numeration for the invoices, so it is necessary to keep it manually.,9,The positive impact of FreshBooks is the opportunity to focus on the customer needs. A positive impact is to give every person on the staff a certain goal to be reflected in the software. Another positive impact is the way work is really attending to the details for our goal, building geographical data and business support.,QlikView,Google Analytics, Panda Security for Desktops, Microsoft AccessMy clients love paying me via Freshbooks. But I hate using it for accounting.We use it to invoice our clients, collect payments, and get accounts receivable reports. Billing is super simple, and our clients really like how easy it is to pay us, which is why we won't switch our billing to Quickbooks Online. Our whole organization uses this software currently and has for a while now.,Invoicing Collecting Payments Reporting,Accounting Expenses Cashflow reports Accounting Automation,4,Not having good accounting functionality and reporting, People can pay me quickly and easily.,QuickBooks Online and Xero,Databox, ProposifyA beautiful, stunning way to invoice your clientsFreshBooks is how I invoice all of my clients for DemandMaven. DemandMaven is a small consulting firm that caters to early-stage startups and SaaS companies. The main business problem it addresses is very simple: provide beautiful, user-friendly invoices to my clients and allow them to easily pay for the services I provide them! Typical invoicing software can be extremely clunky and archaic-looking. I wanted something beautiful that would represent my brand in a way I could be proud of.,Provides user-friendly, beautiful invoices Built-in features like invoice reminders, recurring invoices, deposits, and automatic late fees applied Multiple payment options — including Stripe (which is a must-have for my industry),You can't schedule invoices to be sent out at specific times which is something I really wish it did. Not quite the same as a recurring invoice. I wish I could attach the agreement that dictates the payment terms. An integration with DocuSign, for example, would be awesome.,10,The amount of time I save billing clients is substantial. It takes minutes to create an invoice — something I can't say for other platforms. I also always know which accounts are pending payment and can see the total amount that is due and when. Makes it very easy for automated follow-up and reminders.,Xero,Xero, DocuSign, Zoom, Ahrefs Site ExplorerFreshBooks is absolutely the way to goOur entire organization, although small (5 people) uses FreshBooks for our estimates, invoicing, time tracking and payment processing. FreshBooks has been an integral part of our company for the past 5 years - when QuickBooks didn't want to accept our new business to use it's platform we began looking into other options. Ever since that moment we have been a fan and used FreshBooks every day since.,Invoicing - easy to create, customize, and manage. A great feature is the auto-pay for recurring payments with clients. Estimates - these professional looking estimates with prompts has helped us take our estimates and timelines with clients to a new level and also being able to keep track of them and have the client sign them. Time Tracking - this feature has helped keep track of countless hours working on projects and then easily adding that time to current or new invoices with Freshbooks recognizing what client it may be for and to add the time to the invoice easily.,The only area I have noticed that FB needs improvement is how it links up with bank accounts and keeps track of spending. It seems to be flawed in a few ways where it will double outgoing transactions sometimes and also when we move money from one account to another it shows it as spending and not just moving money and that is something we have to account for with Taxes each year.,10,FreshBooks has allowed us to keep track of recurring client invoices and payments saving us time and money. Time tracking has made sure we are correct with all timed projects as well as receiving the payments for it. Time - saved us so much time being able to easily and effectively create estimates and invoices.,QuickBooks Online and PayPal Payments,Adobe Photoshop, Slack, RedboothFreshBooks was a snappy and simple changeI used to receive and give invoices using Excel and Word. It required a lot of time for me to do this. I wound up procrastinating a couple of times in getting invoices out, which led me to get paid more slowly. Utilizing FreshBooks has facilitated this process for me, so I am ready to make and send invoices significantly faster. Likewise, the invoices I send now are extremely professional looking, and being able to track my customer's progress on the invoices spares me from doing as much follow up with them to get paid.,FreshBooks gives independent businesses a very thoughtful and instinctive UI that can be used for a wide range of functions, most outstandingly charging, and invoicing. User are offered a variety of templates to browse while making invoices, taking into consideration snappy, yet proficient looking records. FreshBooks also gives you tools for group collaboration, monitoring, and operations, which can all be effortlessly explored and set up to build your business's capacity to increase communication, send regular updates, submit recommendations, and secure jobs without hardly lifting a finger. As a bookkeeping bundle, FreshBooks offers some crucial accounting and bookkeeping functions, and has some banking functions. It lets you see online credit card charges, and alerts you via their fully-functional app. FreshBooks gives amazing support from the beginning. Users can get started with a detailed and easy-to-follow startup guide, while their well-prepared staff is always available to give clients answers to any questions or issues they may experience. FreshBooks is extremely proud of their client support and their consumer loyalty rating, and you can really see that when you talk with one of their agents.,Its estimates, goal setting, and detailing highlights can be better. One user also discovered bugs in FreshBooks' email click-throughs and computerized costs which he did not like. Aside from these minor glitches, however, FreshBooks is a first class bookkeeping software. Rather than representatives focusing on one complete ticket, FreshBooks adds an additional task where you need to utilize a clock and ensure that they get the job done. The representatives are generally paid less every day regardless of whether they were available or online inside their given planned hours. Pay isn't credited right away and will be on pending for 3 days regardless of whether it was at that point affirmed by the Manager.,8,The greatest advantage we get is that it is so natural to send invoices and get paid on the web. Freshbooks makes this process much less difficult than many of the alternate arrangements we've attempted throughout the years. I got a decent handle of my own bookkeeping. Similarly, I figured out how to deal with my pay extremely well in the most ideal way.,Zoho Subscriptions, Datamolino, Chargebee, SaaSOptics and UnanetPut client billing and expense tracking on autopilot with FreshBooks.FreshBooks allows us to put client billing and business finances on auto-pilot. Our clients pay us via different methods: card, check, PayPal, and FreshBooks supports it all. In addition to client billing, business expenses are easily managed, many of them being auto tracked. FreshBooks makes it super easy to generate tax related reports as well.,Handles manual and auto-charged payments as well as dunning (expired cards, declined charges, etc.) Expense tracking is a breeze, especially with recurring expenses. Financial reports can be generated at the click of a button. Customer support is best in the industry (or any industry in my opinion). Phone support is included and they pick up on the first ring every time.,New version lacks functionality from the old version that our company uses. Mobile app lacks some desired functionality. Customer portal could use some improvements.,10,Our company has probably saved/made thousands of dollars by knowing who has and hasn't paid, along with the ability to auto remind clients about unpaid invoices. Thanks to FreshBooks' powerful time-tracking/billing functionality, we have been able to track and bill hundreds of thousands of dollars worth of work over the years. Because FreshBooks supports multiple payment methods, we've never had to turn down a client's request to pay a certain way (ex: check),Harvest and FreeAgent,GoSquared, Hootsuite Pro, Zapier, AirtableFreshBooks is your Fresh, Simple Solution to your online needs.We use FreshBooks across the whole organization. It quickly solves both invoicing and expense tracking very well.,FreshBooks is ideal for those in some type of a service business where invoicing is critical to quickly being paid. FreshBooks easily allows us to track our expenses against ongoing projects. FreshBooks allows us to easily use documents in our business.,Sometimes FreshBooks tries to do "too much." Stick with your core mission.,9,FreshBooks has allowed us to simply take this problem off the board since it has solved our need to accomplish quick invoicing, time tracking and expense management.,QuickBooks Premier, Mintigo and Azorus,Insightly, Microsoft 365 BusinessForever a FreshBooks Fan!We use FreshBooks in our marketing agency to invoice clients and to track accounts receivable. We've also used it a bit for some small project bids.,VERY easy to set up and manage. Provides great info in an easy-to-read and navigate manner. Multiple credit card processing options (as well as other payment options). Customer support is outstanding.,The bid/estimate area is pretty light. It would be nice to be able to do more editing (including adding images etc) to help make it look better. We don't really use it but I think the time tracking function is also pretty basic.,10,The amount of time it saves me is difficult to calculate but it's immense. Once you have a client set up it's so easy to invoice them - whether it's adding expenses and having them recouped or setting up recurring invoices.,QuickBooks Pro,SharpSpring, Dropbox Business, Basecamp, Google DriveFreshbooks is a Cozy BlanketI have been very pleased with FreshBooks. It is a simple and robust solution. I admit I don't use all of the features, but I have it integrated through Zapier to my proposal software (Proposify) so that I can generate quick invoices upon approval. I also like that it keeps notifications going when bills are late.,Notification of late bills. Quick invoicing. Easy to use.,Has more features than what I need, but I just don't worry about it. I did not like the new version. Once I upgraded, I went back to the classic version...it was easier and had a few features I didn't like. Would like to be able to export users out of FreshBooks. I don't think you can do that right now.,10,Keeps my business current with outstanding invoices. Has been a tremendous time saver on generating invoices. Keeps me organized in my finances and I like the mobile app, too.,Harvest and QuickBooks Online,Proposify, Teamwork Projects, ZapierA great invoicing tool for the small business!I use FreshBooks for all my billing. Being a small business, it helps to have automated invoicing and reminders for some of our clients. FreshBooks also provides auto payments if our clients prefer. One main reason I went with FreshBooks is the fact that it links up with Fundbox. Our clients are good about paying (usually), but not knowing exactly when checks arrive can be strenuous on small business. By linking up w/Fundbox, we can use that service to keep cash flow going in case of a tardy payment.,FreshBooks is great for creating, sending and/or auto charging for invoices you set up in advance. Several of my clients are on monthly service packages, and it's great to save time by having the invoices ready to go. Most of our clients pay via check, so we only have FreshBooks create the invoices. Plus, we can double check that there are no additional charges that need to be added before the invoice goes out. FreshBooks has a pretty robust auto email section. New invoice emails, payment reminders, and notifications of late fees are all part of this feature. Plus, if you learn the shortcodes, you can customize these emails. FreshBooks interfaces with Fundbox, an important tool for a small business of our size.,One big area for improvement is being able to automatically carry over a past due balance to a new invoice. If a client is late with their payment, you have to either add the previous balance to the new invoice or have two invoices sitting out there, which can be confusing for the client. If the new invoice has the previous balance included with it, you must zero out the previous month invoice, or your FreshBooks will indicate you have more money owed than you actually do. (This is an accounting issue). It would be nice if FreshBooks would interface with Quicken and or QuickBooks. (I'm not certain that it doesn't, but don't believe it does.,8,Overall, FreshBooks has had a positive impact on our business in time saved. We probably spent half a day creating monthly invoices for our clients, now it takes a few minutes. Because of FreshBooks' payment portal (as opposed to just Paypal), we receive payments a week to ten days faster, on average. FreshBooks' ability to borrow against invoices via Fundbox allows us to keep a positive cash flow at all times.,PayPal Payments,PayPal Payments, QuickBooks Self-EmployedFreshBooks makes it all so easyI used FreshBooks to track my time, invoice clients, and track payments. FreshBooks makes it very easy for me to set up new projects and track the amount of time I spent working on them. As a freelancer, I don't want to send a lot of time doing non-billable work. FreshBooks almost makes all of the project tracking stuff happen "in the background" with very little effort.,It makes sending invoices for billable time super easy. You can generate an invoice with a detailed description of each time entry in just a few seconds. The user interface is great. It makes the normally tedious tasks associated with time tracking and invoicing seem easy. Reporting is easy. It's great to be able to see quickly which clients are slow to pay, what clients have I spent the most time this month/quarter/year working with, etc.,Sometimes I wish there was more flexibility with the options: applying late payments, the details that show up in the reports. I suppose being able to customize things adds to complexity... so it's a trade-off. There aren't enough accounting reports to use this as a stand-alone accounting solution. I paired it with QuickBooks Online. It's not a problem for me, but they don't support many currencies.,8,I don't like dealing with invoicing and FreshBooks made it easy for me to quickly send clients invoices each month or at the end of each project. The time tracking feature has increased my revenue because it makes it very easy to track even small units of time. Phone calls and meetings that might otherwise go untracked. Clients like the professional invoices with detailed time entries. I receive payment faster when clients can click the link in the invoice email and pay online.,Xero, Harvest and QuickBooks Online,SketchUp, Adobe Photoshop, Adobe Illustrator CC, Evernote, LastPass, Harvest, QuickBooks Online, Xero, Zoom, Skype, Google Analytics, AdWords, Yoast Wordpress SEO Plugins, WordPress, WooCommerce, WooCommerce SubscriptionsFreshBooks, the best and fresh accounting application for freelancersI am a freelancer and I have used FreshBooks for more than 4 years. Before that I was creating invoices manually and sending them to clients through my personal email. Well... I really got the burden off my head when I started using FreshBooks. I can create invoices, maintain clients' profile, perform billing easily on it and send them to the client I want. Moreover it keeps all history and reports at one place which is very useful for me.,Very good looking user interface. Clean and clear. It really looks like a fresh accounting book in the real world. Easy to use interface, easy to find all features at a same place. I can create invoices in seconds and send to the clients. It is really a great application for small business owners or freelancers like me. I can concentrate on other things while FreshBooks do all accounting for me, easing that burden off my shoulders.,It should have a free version which can be used for unlimited time not just 30 days. Although the company can limit the number of clients in them but the free version should always be free. Need more integration features and should be able to integrate with other third party apps and payroll tools for enhancing the functionality. But I look forward to the next updates in FreshBooks. Need an essential feature which is Time Tracking. Hope to get it soon!,8,Awesome! I am able to concentrate on my core job and FreshBooks do all the accounting work for me! Very fast and intuitive. All accounting features at a single place. I can create invoices, send them fast and track everything. Need a better pricing structure than what we have currently.,QuickBooks Online,QuickBooks Online,2,2,Invoicing for day to day clients Tracking all the billing in the month Accounting Reports,Fast invoicing and up-to-date billing and payment history,We are using FreshBooks as the sole accounting application. Waiting for more updates in this application in future.,8,Yes,Product Features Product Usability Product Reputation Third-party Reviews,6,NoGreat software to expand my businessThe software is being used for my whole organization as a base to set up all the products and address every clients needs. We focus our products on the needs of our clients, and we are looking for international business, so this app allows us to keep on the market and expose ourselves on other markets. The main business problems we address are daily project appearance, proposals, configuration, leads, tracking, invoice and collect by any means. The most important thing is the control of expenses and the ability to make fixed payments, which allows us to focus on our work.,Time tracking Quick invoicing Easy navigation Accepts all payment methods,Invoice is manual entry, and has to be automaticly numbered Manual entries are a little time consuming I would like my logo on invoices,9,International approach on business Best knowledge of business Wide range of market for business A fast way to get invoice in,SAP Business ByDesign,ArcGIS, Zoho CRM, Microsoft ProjectSaves us a lot in manual work.We use Freshbooks as our go-to book-keeping tool in our branch of my organization. We basically use this tool for invoicing our clients and customers alike, calculating project estimates, tracking amount of time spent on projects, and also as a platform to accept payments from selected customers and clients.,Invoicing - FreshBooks basically ensures our accountants spend less time on invoices via its automated invoicing system, which sends invoices to our customers and clients alike and also send them regular reminders for them to pay up their bills. Collecting business insights - FreshBooks enable our company analysts measure our business performances via data reports provided by FreshBooks' intuitive dashboard. Allowing us do a comparative analysis of key business metrics of a current month against past months and determine if the business is growing. Expense tracker - We have recently embraced FreshBooks as an expense tracker for teams at our company branch. Thusfar, FreshBooks has performed very well, making our expense management a perfect operation; ensuring teams do not exceed their planned budget and also eliminating the need for tracking expenses on excel spreadsheets.,Multi currency support - FreshBooks currently doesn't enable us enter our financial transactions in our local currency. Thus to use FreshBooks, we enter our financials in basic digits which can sometime be very confusing. Templates - FreshBooks invoice templates are currently limited to what is provided in the tool by default. It would be nice to have the ability to customize our own invoice to meet our demands.,9,FreshBooks has ensured all the various teams in my organization are kept in constant, regulated check in terms of how much they spend: ensuring they do not exceed the budget. FreshBooks has enabled us save human resource in terms of invoicing and phone calls to client, as it automates the invoicing process, removing what would have been hours of work manually modifying and sending invoices and much more expended time calling clients, to remind them about the need to settle their debt.,Slack, Zendesk, Microsoft Dynamics CRMFreshBooks gets bookkeeping job done.We use Freshbooks to integrate our accounting and bookkeeping activities across my organization. From invoicing clients to tracking expenditure, tracking projects, setting proposal cost etc., thereby making our day to day activity at work fast, easy and secure.,Estimates and proposals: Freshbooks enables us to make a concise estimate on new projects. With just a few clicks we and our client get on the same page, start a project and streamline billing. From the beginning of new projects to the end, Freshbooks gets us covered. Mobility: Freshbooks enables us to keep tabs on our finances even while on the move - courtesy of its mobile app. With the FreshBooks mobile apps, we stay connected with our clients, while also taking care of our accounting from anywhere and everywhere. Financial-report: FreshBooks enable us to measure our business performance. Via its dashboard and reports, we are able to stay in touch with our business performance and growth. Making the job of the accounting department, much more easier.,Currency support: Freshbooks doesn't support all currencies. That has been a major hindrance to our using this tool for some of our bookkeeping activity. Credit card payment: As of the moment, Freshbooks doesn't support all credit card providers. They seem to have credit card payments providers, whose cards they accept.,8,Freshbooks enables us to better track our client invoices. Keeping us up to date with our clients' present and future payment. It has also provided us with a seamless payment gateway ; enabling our clients to make payments to us faster and much more efficiently. Freshbooks has helped us work better, faster and much more efficiently as it enables us to track the amount of time spent on projects and compare them with our other projects.,Quick Estimator, Microsoft Azure HDInsight, Google Analytics PremiumFreshbooks made our day to day accounting.We use Freshbooks to manage our startup's finances from day to day basic book-keeping to ticketing, setting reminders and invoicing customers, alongside responding to customer query regarding the invoice we send them.,Integration with a third-party application. Time-tracking and invoice booking. Payments.,Payments; Freshbooks sometimes doesn't accept certain credit cards. Poor chat and phone support. Subscription can be better.Probably a pay as you use model, as against the monthly, yearly model.,10,Freshbooks has saved us the need for a day to day accountant. Improved financial communication between my startup and our clients.,Intercom, LiveChat, Skype for BusinessGreat time tracking & invoicing tool for 1099 contractors, free-lancers or independent consultantsMy use case for Freshbooks is simple: track hours worked and expenses incurred for various clients/projects, send invoices to collect payment, track whether payment was received. Freshbooks has made it extremely efficient and simple for me to do all of that, including doing it right from my phone.,I love the Freshbooks mobile app. That thing is a huge life saver and time saver for quickly capturing expenses and images of receipts the moment I have a receipt in hand for business expenses, and assigning them to the right project/client with the right expense category. That alone makes Freshbooks worth it for me. I also love the ease of tracking time to various projects/clients and then the ability to quickly and easily create, edit and send invoices. And best of all, for the usage levels I need...it's FREE.,I wish there was a way to separate expense reimbursements from revenue in the invoice section. When creating an invoice you can choose whether to send just expenses, or just hours, or both together, but in the outstanding invoice view, there's no indicator of what's revenue vs. what is expense reimbursement. Takes some manual work to figure that out when looking at your invoice list.,8,FreshBooks has been a huge time saver for my personal submission of invoices and expenses to my clients. I only work with a few at a time, so the $0 cost of the entry level subscription has a fantastic ROI :),Harvest,HarvestFreshBooks gave us a new life.Before we adapted FreshBooks as a solution in my organization we had to manually update our books on Microsoft Excel and at the end of the week, or month we had to send an Excel sheet to each of our clients; and also had to add a long email explaining the details of the financials contained on the sent document. It was a lot of stress and used a huge amount of human and financial resources. However, with FreshBooks, we spend less time and resources on keeping our account up to date and sending clients invoices and bills at the end of the week or month because it became a click away. It was also easier for the clients to understand what they were being sent than they did when we did things manually.,Work scheduling and client invoicing. Integration with third party programs like MailChimp, Zapier, Toggl. Support ticketing; FreshBooks allows clients to open a support ticket to clarify issues with your team; that's a huge plus with the program.,I would appreciate it if FreshBooks can have a pay as you use payment plan instead of the monthly plan it currently runs on. I think FreshBooks can be engineered to favor users across the world. FreshBooks users in non-western countries will have some issues using the program as it is currently mainly geared towards western based users.,9,In the past, we had a dedicated team of four members working on our finances with lots of Excel labor, FreshBooks left us with just two team members working at the finance desk; basically saving us money, with less staff.,LiveChat, Basecamp, Skype for Business, Google Drive, HubSpot CRM, Salesforce Analytics Cloud, AppDynamicsIntegrate Your Systems with FreshBooksFreshBooks is a really practical tool for invoicing, keeping track of time and expenses, etc... It's a particularly useful tool if you don't already know how to keep your own books. Another great thing about FreshBooks is that you are able to do a trial which is free, I mean, completely free. You don't have to enter any credit card information, so if you decide it's not for you, you can quit using it. I'll admit I didn't continue using it because I already had a pretty in-depth system in place that worked for me as far as invoicing and keeping track of my hours and expenses, but I would definitely recommend FreshBooks overall to any new business owner.,Great Trial Perfect for streamlining your accounting Accept payments from multiple sources Lovely Design,Client limits are sometimes a downer. Credit Card fees still cost you when accepting payments via credit card. Lite Services isn't worth the cost. Unable to perfectly maintain my established branding with FreshBooks. Of course I can upload my logo, but it is not entirely consistent with my overall branding.,6,I don't feel the lite version is worth the cost since you can only have 5 clients, so unless you have a higher premium account, it can still cost quite a lot. I feel like the cost of accepting payments via credit card on top of the cost of the app is not the most cost-effective for a small business who doesn't have to manage too many clients or accept so many payments.,QuickBooks Pro and PayPal Payments,Adobe Acrobat DC, Adobe Illustrator CC, Adobe Photoshop, Dropbox, Trello,1,1,Managing Invoices Managing Projects Keeping track of time,Keeping track of hours Importing expenses which is great for organization and keeping track of company spending Multiple ways to accept payment,If I was able to have unlimited clients Creating Proposals or quotes for projects Automated reminders,5,It is easy to send an invoice The design looks great for FreshBooks It is easy to navigate and manage multiple functions of the app,It can be a little bit too many steps to set up an account or project You can have multiple rates, but the limit on clients makes it feel somewhat pointless You can't customize your invoicing to a full brand,Yes,8Freshbooks Will Rock Your Socks Off!I use Freshbooks to invoice my clients. It is a flawless and easy to use software. The business problems it addresses specifically are: TimeMoneyEnergyI create estimates and then convert them to an invoice which can be paid immediately to start work. It saves money. The pricing plans are very fair and attainable for startups and small business. The energy I used previously to handle time and money is used for more productive things like creating products and services to help my clients.,Nomadic. Seriously, if I forgot to send an estimate or an invoice, I can do it right where I am, even on the beach. Organized. The interface is clear, clean and simple. It keeps me very organized. I get paid quicker.,Email click through for my clients has been a problem. I have had to resend repeatedly to one client. That is frustrating but has been the one thing I feel needs improvement. I don't completely trust the automated expenses. I still use another application for that. I would like better reporting tools.,10,Positive impact was an increase in ROI immediately within the first 30 days. Positive impact #2 is the time tracking aspect. I love being able to keep track of my time on each project. I learned quickly to adjust my pricing on certain key projects. Positive impact #3 has an app!!!,,Nimble, Insightly, Hootsuite Free, Google Analytics
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FreshBooks
132 Ratings
Score 8.4 out of 101
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FreshBooks
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Score 8.4 out of 101

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evans mutinda profile photo
May 17, 2019

FreshBooks - Best Accounting Solutions at Hand

evans mutinda
Score 10 out of 10
Vetted Review
Verified User
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Our company is currently using Freshbooks to manage its finances in an easy and secure manner. This software is currently being used in the Finance department. Its adoption has made the process of sending professional invoices, organizing expenses and tracking billable time easier than before.
  • Offers several features such as online payment gateway and cloud-based invoicing.
  • It has robust reporting functionalities that enable users to make informed decisions.
  • Allows users to transfer their timesheet data to invoice and receive payments quickly.
  • The reporting feature of this software is highly demanding because none of its data lines in the report is hyperlinked.
  • The software should be more flexible and have more options for the application of late fees.
  • It would be better if the process of adding projects was made more smooth to clients.
Freshbooks makes it easier to track invoices in an organization and makes it easier for clients in an organization to pay bills promptly.
Read evans mutinda's full review
Laura Cain profile photo
April 23, 2019

Great Customer Service and Ease of Use

Laura Cain
Score 9 out of 10
Vetted Review
Verified User
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FreshBooks is used primarily by our CEO and by me to manage our day to day invoicing and expenses. With around 80-100 clients at any given time, it helps us both manage and streamline our invoicing, and helps us gauge month to month outgoing and incoming costs.
  • By far the number one strength of FreshBooks is customer service - they always immediately pick up (no wait time) and can answer any question within minutes. They are easy to understand, friendly, and always willing to go the extra mile to help out. This is one of those rare situations where it is actually easier to pick up the phone then trying to search through FAQs for the answer.
  • In general, the interface is easy to use. Everything is fairly easy to find and straightforward.
  • The Recent Activity feed on the left side of your browser window is great- at any given time you can see a snapshot of any activity within your account, whether that may be changes you made yourself, another team member made, or even if a client logged in to view their invoice.
  • While I love the Recent Activity feed on the left, you can only view a certain number of activities. It would be great if there were a view more button to see all recent activity, especially if it's a busy day and a lot is going on.
  • While the interface is very easy to use, sometimes you have to click multiple times in order to get to a view you want. It would be great if you could more easily toggle between options within a client (if buttons for recurring, all invoices, the client's profile, etc. were all available for a specific client instead of across the board.)
If customer service is your number one factor, FreshBooks is definitely the choice to go with. However, if you're trying to do complex things within one client's account, the interface isn't necessarily set up to make this as easy as possible. If you have recurring invoices (i.e. a client is always billed at the same time either weekly, monthly, yearly, etc.) this is extremely easy to set up.
Read Laura Cain's full review
Soneeka Arora profile photo
November 12, 2018

A fresh review of Freshbooks!

Soneeka Arora
Score 8 out of 10
Vetted Review
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We have been using Freshbooks for invoicing our customers since last three years. It is pretty seamless with capabilities to send estimates to our customers. Creating a duplicate invoice from an invoice is a nice feature for recurring invoices. It also allows users to set automatic reminders for overdue invoices. Since there is no notification if and when the reminders are sent, we prefer sending manual reminders over automatic reminders. It allows the clients/customers to pay the invoices via the credit card and in return, it charges a fee for each transaction.
One limitation is that it does not allow multiple accounts for one client so in case we have to send multiple invoices to different cost units within the same client, we have to create separate clients.
But overall, it is simple and easy software to handle.
They do not have chat support rather a call-in support or email support which is great and very responsive.
  • It is easy to create the clients and invoices.
  • It is easy to see the status of each invoice, along with the aging on each invoice.
  • It creates easy to use reports that can be shared if required.
  • They must establish One client many departments concept.
  • They do not allow fixed amount discounts. The only allow percentage discounts.
  • There should be notifications when the reminders are sent.
We used Freshbooks as an alternate source of invoicing (we use Stripe for recurring billing) and it works well in this setup. It is not meant for invoicing for Software-as-a-Service products.
Read Soneeka Arora's full review
Ryan Freeman profile photo
February 13, 2019

FreshBooks -- You Used To Be Great!

Ryan Freeman
Score 3 out of 10
Vetted Review
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Due to currency limitations within FreshBooks, we run two accounts. One bills our Canadian customers in CAD, and the other bills USA and International clients in USD.
FreshBooks is our primary invoicing system. As a SaaS and consulting company the majority of our billing is based on recurring contracts, so we looked to FreshBooks as a replacement for manual processing of credit cards. FreshBooks automatically generates invoices according to the client's billing profile, and securely stores the card on file. The late fee/interest system is rudimentary, but does a solid job for what we need.
Invoices, payment notifications, and invoice reminders are emailed automatically.
The Time Tracking feature allows us to log time to projects and have that automatically added to invoices when they recur.
For the first several years we were very happy with FreshBooks, especially as their customer service team was really efficient and friendly. Unfortunately, that's changed a lot over the past few years as FreshBooks has tried to evolve from an invoicing tool into a full accounting system. They have increased prices, limited options, and service has degraded. We're now one competitive feature away from canceling both accounts.
  • Recurring invoicing, with a credit card on file.
  • Time tracking added to invoices automatically.
  • Access to a record of emails sent to the customer.
  • The new version does not allow 3rd party payment processors -- only FreshBooks billing via Stripe.
  • The new version has higher costs, with some features removed, and no new features that we need.
  • FreshBooks seems to have lost their identity and their sense of who their customer is.
  • No ability to customize interest/late fees per client or per invoice. Only one structure and a yes/no toggle per client.
Billing/invoicing is a pretty critical function for any business. When your provider aims to pull the rug out from under you and force you into a more expensive credit card processing system (that doesn't integrate with the rest of your business!), that's a significantly problematic issue. I can't recommend a company that has a track record of doing this to their clients.
FreshBooks might be ok for a new/small company that has minimal billing activity and doesn't want to bother with getting their own merchant services account. For anyone with even moderate volume, though, the processing fees are too high.
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Coby Pfaff profile photo
December 12, 2018

We love FreshBooks for fast, easy invoicing

Coby Pfaff
Score 10 out of 10
Vetted Review
Verified User
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FreshBooks handles all of our invoicing needs. It makes invoice creation quick and easy and allows clients to pay online.
  • Creates Invoices. Invoice creation is easy and fast.
  • Manages Client Info. It's like a mini CRM that stores client contact data and invoice history.
  • Accepts payments online. Integrates seamlessly with our payment provider to accept credit cards online.
  • There are two version of FreshBooks. The newer ones do some things well that the classic version doesn't, for example, allow individual payment terms rather than global payment terms. But the newer version does not do everything that the classic version does.
FreshBooks is great for business of most sizes to invoice clients online. It may not be powerful enough for large enterprise companies, but it's definitely well suited for small to mid-sized businesses.
Read Coby Pfaff's full review
Yemsi Pino profile photo
November 05, 2018

Opportunity for small business to grow at a global scale

Yemsi Pino
Score 9 out of 10
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FreshBooks is being used for us as technical department of our organization, in order to get related with the administrative department of our organization, where the match of an hour of work and invoice relations are made. The whole process began with a really very comprehensive diagram of our business, geographical data and business support, where all the cost in the administrative and office area are involved in our hourly rate in every project we do. It is being used in the whole organization because we use the software in order to know our hourly rate, but also our business daily costs, so all the departments in our business are tied in with the software, because we have the same goal, going forward.
  • Have a hourly rate for our business.
  • Have focus on our customers and our projects, not the administrative department.
  • Get our business cost on control, because we already work on a budget.
  • Take our invoices out as fast as our products are done.
  • Maybe, manual entry should be easier
  • Editing different rates for services on continuous invoices is very complicated.
  • The system doesn't keep an automatic numeration for the invoices, so it is necessary to keep it manually.
FreshBooks is suitable for all business in a global scale, I can make geographical data work for customers in other countries, and this system allows me to have only one database to give support and send work and invoices with the same language. The software is well suited in every scenario I've been working with. If we have some changes to the hourly rate to daily rate in consecutive invoices it's very difficult to present an invoice, so it's less appropriate, but not impossible.
Read Yemsi Pino's full review
Amara Omoregie profile photo
October 29, 2018

My clients love paying me via Freshbooks. But I hate using it for accounting.

Amara Omoregie
Score 4 out of 10
Vetted Review
Verified User
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We use it to invoice our clients, collect payments, and get accounts receivable reports. Billing is super simple, and our clients really like how easy it is to pay us, which is why we won't switch our billing to QuickBooks Online. Our whole organization uses this software currently and has for a while now.
  • Invoicing
  • Collecting Payments
  • Reporting
  • Accounting
  • Expenses
  • Cashflow reports
  • Accounting Automation
I really like it, but now that the new FreshBooks doesn't accept PayPal payments, I'm not a huge fan and will look for other solutions. The majority of my clients pay me via PayPal so this is a problem. Not a huge fan of PayPal not being an option. Also, accounting with FreshBooks isn't the best. QuickBooks is much better.
Read Amara Omoregie's full review
Asia Matos profile photo
October 29, 2018

A beautiful, stunning way to invoice your clients

Asia Matos
Score 10 out of 10
Vetted Review
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FreshBooks is how I invoice all of my clients for DemandMaven. DemandMaven is a small consulting firm that caters to early-stage startups and SaaS companies. The main business problem it addresses is very simple: provide beautiful, user-friendly invoices to my clients and allow them to easily pay for the services I provide them! Typical invoicing software can be extremely clunky and archaic-looking. I wanted something beautiful that would represent my brand in a way I could be proud of.
  • Provides user-friendly, beautiful invoices
  • Built-in features like invoice reminders, recurring invoices, deposits, and automatic late fees applied
  • Multiple payment options — including Stripe (which is a must-have for my industry)
  • You can't schedule invoices to be sent out at specific times which is something I really wish it did. Not quite the same as a recurring invoice.
  • I wish I could attach the agreement that dictates the payment terms. An integration with DocuSign, for example, would be awesome.
FreshBooks is perfect for the solopreneur, freelancer, consultant, and small agency. I recommend it for pretty much everyone who fits this category since it makes it so easy to invoice and keep track of payments from clients.

If you track time, it's also incredibly useful. I don't track time myself, but if you do, there's an entire suite of features dedicated to time tracking that proves to be quite useful!
Read Asia Matos's full review
Brandon Loyche profile photo
October 22, 2018

FreshBooks is absolutely the way to go

Brandon Loyche
Score 10 out of 10
Vetted Review
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Our entire organization, although small (5 people) uses FreshBooks for our estimates, invoicing, time tracking and payment processing. FreshBooks has been an integral part of our company for the past 5 years - when QuickBooks didn't want to accept our new business to use it's platform we began looking into other options. Ever since that moment we have been a fan and used FreshBooks every day since.
  • Invoicing - easy to create, customize, and manage. A great feature is the auto-pay for recurring payments with clients.
  • Estimates - these professional looking estimates with prompts has helped us take our estimates and timelines with clients to a new level and also being able to keep track of them and have the client sign them.
  • Time Tracking - this feature has helped keep track of countless hours working on projects and then easily adding that time to current or new invoices with Freshbooks recognizing what client it may be for and to add the time to the invoice easily.
  • The only area I have noticed that FB needs improvement is how it links up with bank accounts and keeps track of spending. It seems to be flawed in a few ways where it will double outgoing transactions sometimes and also when we move money from one account to another it shows it as spending and not just moving money and that is something we have to account for with Taxes each year.
Great for any size business. Started out using it as a freelancer and it has grown to to function within our small company of 5 people now and 30+ clients
Read Brandon Loyche's full review
Kristina Kadykeeva profile photo
October 01, 2018

FreshBooks was a snappy and simple change

Kristina Kadykeeva
Score 8 out of 10
Vetted Review
Verified User
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I used to receive and give invoices using Excel and Word. It required a lot of time for me to do this. I wound up procrastinating a couple of times in getting invoices out, which led me to get paid more slowly. Utilizing FreshBooks has facilitated this process for me, so I am ready to make and send invoices significantly faster. Likewise, the invoices I send now are extremely professional looking, and being able to track my customer's progress on the invoices spares me from doing as much follow up with them to get paid.
  • FreshBooks gives independent businesses a very thoughtful and instinctive UI that can be used for a wide range of functions, most outstandingly charging, and invoicing. User are offered a variety of templates to browse while making invoices, taking into consideration snappy, yet proficient looking records.
  • FreshBooks also gives you tools for group collaboration, monitoring, and operations, which can all be effortlessly explored and set up to build your business's capacity to increase communication, send regular updates, submit recommendations, and secure jobs without hardly lifting a finger.
  • As a bookkeeping bundle, FreshBooks offers some crucial accounting and bookkeeping functions, and has some banking functions. It lets you see online credit card charges, and alerts you via their fully-functional app.
  • FreshBooks gives amazing support from the beginning. Users can get started with a detailed and easy-to-follow startup guide, while their well-prepared staff is always available to give clients answers to any questions or issues they may experience. FreshBooks is extremely proud of their client support and their consumer loyalty rating, and you can really see that when you talk with one of their agents.
  • Its estimates, goal setting, and detailing highlights can be better. One user also discovered bugs in FreshBooks' email click-throughs and computerized costs which he did not like. Aside from these minor glitches, however, FreshBooks is a first class bookkeeping software.
  • Rather than representatives focusing on one complete ticket, FreshBooks adds an additional task where you need to utilize a clock and ensure that they get the job done. The representatives are generally paid less every day regardless of whether they were available or online inside their given planned hours. Pay isn't credited right away and will be on pending for 3 days regardless of whether it was at that point affirmed by the Manager.
If you need to use Paypal to acknowledge installments, then the new form of Freshbooks won't suit you. If not, though, I very, truly exceedingly suggest Freshbooks for anybody requiring a cloud based invoicing, venture time following, and overseeing cost framework. Consultants, small administration organizations working on the web, and offices all will profit extraordinarily. The iPhone application is easy to use to oversee costs and can do most everything you can do on the web application, and is fast and intuitive.
Read Kristina Kadykeeva's full review
No photo available
December 11, 2018

Put client billing and expense tracking on autopilot with FreshBooks.

Verified User
Score 10 out of 10
Vetted Review
Verified User
Review Source
FreshBooks allows us to put client billing and business finances on auto-pilot. Our clients pay us via different methods: card, check, PayPal, and FreshBooks supports it all. In addition to client billing, business expenses are easily managed, many of them being auto tracked. FreshBooks makes it super easy to generate tax related reports as well.
  • Handles manual and auto-charged payments as well as dunning (expired cards, declined charges, etc.)
  • Expense tracking is a breeze, especially with recurring expenses.
  • Financial reports can be generated at the click of a button.
  • Customer support is best in the industry (or any industry in my opinion). Phone support is included and they pick up on the first ring every time.
  • New version lacks functionality from the old version that our company uses.
  • Mobile app lacks some desired functionality.
  • Customer portal could use some improvements.
If you're tired of manually keeping up with which clients have paid and not paid, FreshBooks is for you.

FreshBooks is a no brainer for those who want to combine client billing, client management, expense tracking, and reporting into one service/app.

If you're tired of paid services that don't respond to your phone calls or emails, FreshBooks will be a breath of fresh air.
Read this authenticated review
No photo available
October 19, 2018

FreshBooks is your Fresh, Simple Solution to your online needs.

Verified User
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use FreshBooks across the whole organization. It quickly solves both invoicing and expense tracking very well.
  • FreshBooks is ideal for those in some type of a service business where invoicing is critical to quickly being paid.
  • FreshBooks easily allows us to track our expenses against ongoing projects.
  • FreshBooks allows us to easily use documents in our business.
  • Sometimes FreshBooks tries to do "too much." Stick with your core mission.
  • Well Suited - those in a service industry, like ours in management consulting. This is its sweet spot and it accomplishes its tasks VERY WELL.
  • Less Suited - companies with inventory and shipping and receiving.
Read this authenticated review
David Kaufer profile photo
August 13, 2018

Forever a FreshBooks Fan!

David Kaufer
Score 10 out of 10
Vetted Review
Verified User
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We use FreshBooks in our marketing agency to invoice clients and to track accounts receivable. We've also used it a bit for some small project bids.
  • VERY easy to set up and manage.
  • Provides great info in an easy-to-read and navigate manner.
  • Multiple credit card processing options (as well as other payment options).
  • Customer support is outstanding.
  • The bid/estimate area is pretty light. It would be nice to be able to do more editing (including adding images etc) to help make it look better.
  • We don't really use it but I think the time tracking function is also pretty basic.
I've recommended FreshBooks to other small business/agency owners who needed an easy way to invoice clients/customers (and to track everything). It's well-suited for nearly every small-medium sized business.
Read David Kaufer's full review
Bart Caylor profile photo
August 02, 2018

Freshbooks is a Cozy Blanket

Bart Caylor
Score 10 out of 10
Vetted Review
Verified User
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I have been very pleased with FreshBooks. It is a simple and robust solution. I admit I don't use all of the features, but I have it integrated through Zapier to my proposal software (Proposify) so that I can generate quick invoices upon approval. I also like that it keeps notifications going when bills are late.
  • Notification of late bills.
  • Quick invoicing.
  • Easy to use.
  • Has more features than what I need, but I just don't worry about it.
  • I did not like the new version. Once I upgraded, I went back to the classic version...it was easier and had a few features I didn't like.
  • Would like to be able to export users out of FreshBooks. I don't think you can do that right now.
Small business...solo consultants. I do have QuickBooks Online, but use FreshBooks for all of my invoicing.
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Tim Vahsholtz profile photo
June 25, 2018

A great invoicing tool for the small business!

Tim Vahsholtz
Score 8 out of 10
Vetted Review
Verified User
Review Source
I use FreshBooks for all my billing. Being a small business, it helps to have automated invoicing and reminders for some of our clients. FreshBooks also provides auto payments if our clients prefer.

One main reason I went with FreshBooks is the fact that it links up with Fundbox. Our clients are good about paying (usually), but not knowing exactly when checks arrive can be strenuous on small business. By linking up w/Fundbox, we can use that service to keep cash flow going in case of a tardy payment.
  • FreshBooks is great for creating, sending and/or auto charging for invoices you set up in advance. Several of my clients are on monthly service packages, and it's great to save time by having the invoices ready to go. Most of our clients pay via check, so we only have FreshBooks create the invoices. Plus, we can double check that there are no additional charges that need to be added before the invoice goes out.
  • FreshBooks has a pretty robust auto email section. New invoice emails, payment reminders, and notifications of late fees are all part of this feature. Plus, if you learn the shortcodes, you can customize these emails.
  • FreshBooks interfaces with Fundbox, an important tool for a small business of our size.
  • One big area for improvement is being able to automatically carry over a past due balance to a new invoice. If a client is late with their payment, you have to either add the previous balance to the new invoice or have two invoices sitting out there, which can be confusing for the client. If the new invoice has the previous balance included with it, you must zero out the previous month invoice, or your FreshBooks will indicate you have more money owed than you actually do. (This is an accounting issue).
  • It would be nice if FreshBooks would interface with Quicken and or QuickBooks. (I'm not certain that it doesn't, but don't believe it does.
For small businesses, this is a really great invoicing program. We used PayPal to manually send invoices before, and FreshBooks helped to automate a significant portion of the process. Plus, the interface with Fundbox is quite helpful. Once you send an invoice, it shows up in Fundbox, and you can borrow against that invoice. This helps with positive cash flow.
Read Tim Vahsholtz's full review
Joshua Burcham profile photo
June 18, 2018

FreshBooks makes it all so easy

Joshua Burcham
Score 8 out of 10
Vetted Review
Verified User
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I used FreshBooks to track my time, invoice clients, and track payments. FreshBooks makes it very easy for me to set up new projects and track the amount of time I spent working on them. As a freelancer, I don't want to send a lot of time doing non-billable work. FreshBooks almost makes all of the project tracking stuff happen "in the background" with very little effort.
  • It makes sending invoices for billable time super easy. You can generate an invoice with a detailed description of each time entry in just a few seconds.
  • The user interface is great. It makes the normally tedious tasks associated with time tracking and invoicing seem easy.
  • Reporting is easy. It's great to be able to see quickly which clients are slow to pay, what clients have I spent the most time this month/quarter/year working with, etc.
  • Sometimes I wish there was more flexibility with the options: applying late payments, the details that show up in the reports. I suppose being able to customize things adds to complexity... so it's a trade-off.
  • There aren't enough accounting reports to use this as a stand-alone accounting solution. I paired it with QuickBooks Online.
  • It's not a problem for me, but they don't support many currencies.
FreshBooks is great for small businesses that need an easy, simple solution to track time and invoice clients. If you work with simple project rates and hourly rates that don't get too complicated it should work great. For businesses that need complex financial reporting, you'll either have to use an additional solution that integrates with FreshBooks or look for a different solution altogether.
Read Joshua Burcham's full review
Ashish Parihar profile photo
June 03, 2018

FreshBooks, the best and fresh accounting application for freelancers

Ashish Parihar
Score 8 out of 10
Vetted Review
Verified User
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I am a freelancer and I have used FreshBooks for more than 4 years. Before that I was creating invoices manually and sending them to clients through my personal email. Well... I really got the burden off my head when I started using FreshBooks. I can create invoices, maintain clients' profile, perform billing easily on it and send them to the client I want. Moreover it keeps all history and reports at one place which is very useful for me.
  • Very good looking user interface. Clean and clear. It really looks like a fresh accounting book in the real world.
  • Easy to use interface, easy to find all features at a same place. I can create invoices in seconds and send to the clients.
  • It is really a great application for small business owners or freelancers like me. I can concentrate on other things while FreshBooks do all accounting for me, easing that burden off my shoulders.
  • It should have a free version which can be used for unlimited time not just 30 days. Although the company can limit the number of clients in them but the free version should always be free.
  • Need more integration features and should be able to integrate with other third party apps and payroll tools for enhancing the functionality. But I look forward to the next updates in FreshBooks.
  • Need an essential feature which is Time Tracking. Hope to get it soon!
Very good for small businesses and freelancers. When your business needs more and more customization and bulk accounting, I think FreshBooks might not be a good fit but still manageable.
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Julio A Rivas profile photo
April 13, 2018

Great software to expand my business

Julio A Rivas
Score 9 out of 10
Vetted Review
Verified User
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The software is being used for my whole organization as a base to set up all the products and address every clients needs. We focus our products on the needs of our clients, and we are looking for international business, so this app allows us to keep on the market and expose ourselves on other markets. The main business problems we address are daily project appearance, proposals, configuration, leads, tracking, invoice and collect by any means. The most important thing is the control of expenses and the
ability to make fixed payments, which allows us to focus on our work.
  • Time tracking
  • Quick invoicing
  • Easy navigation
  • Accepts all payment methods
  • Invoice is manual entry, and has to be automaticly numbered
  • Manual entries are a little time consuming
  • I would like my logo on invoices
The software is well suited for when I have clients with the same type of contract, and in projects where we use one hour rate, but if I have several clients with hourly rates and construction rates, this scenario is less appropriate because every invoice or entry has to be done manually and this is a time consuming process.
Read Julio A Rivas's full review
Sandra Ikegwuonu profile photo
January 18, 2018

Saves us a lot in manual work.

Sandra Ikegwuonu
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use Freshbooks as our go-to book-keeping tool in our branch of my organization. We basically use this tool for invoicing our clients and customers alike, calculating project estimates, tracking amount of time spent on projects, and also as a platform to accept payments from selected customers and clients.
  • Invoicing - FreshBooks basically ensures our accountants spend less time on invoices via its automated invoicing system, which sends invoices to our customers and clients alike and also send them regular reminders for them to pay up their bills.
  • Collecting business insights - FreshBooks enable our company analysts measure our business performances via data reports provided by FreshBooks' intuitive dashboard. Allowing us do a comparative analysis of key business metrics of a current month against past months and determine if the business is growing.
  • Expense tracker - We have recently embraced FreshBooks as an expense tracker for teams at our company branch. Thusfar, FreshBooks has performed very well, making our expense management a perfect operation; ensuring teams do not exceed their planned budget and also eliminating the need for tracking expenses on excel spreadsheets.
  • Multi currency support - FreshBooks currently doesn't enable us enter our financial transactions in our local currency. Thus to use FreshBooks, we enter our financials in basic digits which can sometime be very confusing.
  • Templates - FreshBooks invoice templates are currently limited to what is provided in the tool by default. It would be nice to have the ability to customize our own invoice to meet our demands.
FreshBooks is the perfect tool for businesses who have hundreds of clients and customers whom they invoice regularly. It removes the need to manually send invoices to clients and customers, by streamlining inputted information to create an automated invoicing system which keeps clients and customers up to date with their bills.

It is also a great tool for managing expenses, especially for companies with different teams working on varying projects, ensuring these teams do not exceed the budget ceiling.
Read Sandra Ikegwuonu's full review
Abiola Ademosu profile photo
January 08, 2018

FreshBooks gets bookkeeping job done.

Abiola Ademosu
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use Freshbooks to integrate our accounting and bookkeeping activities across my organization. From invoicing clients to tracking expenditure, tracking projects, setting proposal cost etc., thereby making our day to day activity at work fast, easy and secure.
  • Estimates and proposals: Freshbooks enables us to make a concise estimate on new projects. With just a few clicks we and our client get on the same page, start a project and streamline billing. From the beginning of new projects to the end, Freshbooks gets us covered.
  • Mobility: Freshbooks enables us to keep tabs on our finances even while on the move - courtesy of its mobile app.
  • With the FreshBooks mobile apps, we stay connected with our clients, while also taking care of our accounting from anywhere and everywhere.
  • Financial-report: FreshBooks enable us to measure our business performance. Via its dashboard and reports, we are able to stay in touch with our business performance and growth. Making the job of the accounting department, much more easier.
  • Currency support: Freshbooks doesn't support all currencies. That has been a major hindrance to our using this tool for some of our bookkeeping activity.
  • Credit card payment: As of the moment, Freshbooks doesn't support all credit card providers. They seem to have credit card payments providers, whose cards they accept.
Freshbooks is suited for measuring the performances of a business, allows users accept online payments from their clients; making it faster to close sales. However, Freshbooks is best used for bookkeeping needs as against full-time accounting tasks.
Read Abiola Ademosu's full review
Suyi Harrison Iwalewe profile photo
December 19, 2017

Freshbooks made our day to day accounting.

Suyi Harrison Iwalewe
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Freshbooks to manage our startup's finances from day to day basic book-keeping to ticketing, setting reminders and invoicing customers, alongside responding to customer query regarding the invoice we send them.
  • Integration with a third-party application.
  • Time-tracking and invoice booking.
  • Payments.
  • Payments; Freshbooks sometimes doesn't accept certain credit cards.
  • Poor chat and phone support.
  • Subscription can be better.Probably a pay as you use model, as against the monthly, yearly model.
Freshbooks is a top choice for basic book-keeping, making payments, time tracking and basic accounting. However, it is not a full accounting software.
Read Suyi Harrison Iwalewe's full review
Nate Shields profile photo
December 18, 2017

Great time tracking & invoicing tool for 1099 contractors, free-lancers or independent consultants

Nate Shields
Score 8 out of 10
Vetted Review
Verified User
Review Source
My use case for Freshbooks is simple: track hours worked and expenses incurred for various clients/projects, send invoices to collect payment, track whether payment was received. Freshbooks has made it extremely efficient and simple for me to do all of that, including doing it right from my phone.
  • I love the Freshbooks mobile app. That thing is a huge life saver and time saver for quickly capturing expenses and images of receipts the moment I have a receipt in hand for business expenses, and assigning them to the right project/client with the right expense category. That alone makes Freshbooks worth it for me.
  • I also love the ease of tracking time to various projects/clients and then the ability to quickly and easily create, edit and send invoices.
  • And best of all, for the usage levels I need...it's FREE.
  • I wish there was a way to separate expense reimbursements from revenue in the invoice section. When creating an invoice you can choose whether to send just expenses, or just hours, or both together, but in the outstanding invoice view, there's no indicator of what's revenue vs. what is expense reimbursement. Takes some manual work to figure that out when looking at your invoice list.
If you are self-employed, or a small business and your use cases for billing and invoicing are pretty simple and straightforward, FreshBooks is great. If you are a larger organization and/or have a more complex accounting process, FreshBooks might not be the right fit for what you are looking for.
Read Nate Shields's full review
Chamakhe Maurieni profile photo
December 14, 2017

FreshBooks gave us a new life.

Chamakhe Maurieni
Score 9 out of 10
Vetted Review
Verified User
Review Source
Before we adapted FreshBooks as a solution in my organization we had to manually update our books on Microsoft Excel and at the end of the week, or month we had to send an Excel sheet to each of our clients; and also had to add a long email explaining the details of the financials contained on the sent document. It was a lot of stress and used a huge amount of human and financial resources. However, with FreshBooks, we spend less time and resources on keeping our account up to date and sending clients invoices and bills at the end of the week or month because it became a click away. It was also easier for the clients to understand what they were being sent than they did when we did things manually.
  • Work scheduling and client invoicing.
  • Integration with third party programs like MailChimp, Zapier, Toggl.
  • Support ticketing; FreshBooks allows clients to open a support ticket to clarify issues with your team; that's a huge plus with the program.
  • I would appreciate it if FreshBooks can have a pay as you use payment plan instead of the monthly plan it currently runs on.
  • I think FreshBooks can be engineered to favor users across the world. FreshBooks users in non-western countries will have some issues using the program as it is currently mainly geared towards western based users.
If you are a very small startup , FreshBooks will do a whole lot for you and will remove the need for a day to day accountant with your team.
Read Chamakhe Maurieni's full review
Mandy Cramer profile photo
December 13, 2017

Integrate Your Systems with FreshBooks

Mandy Cramer
Score 6 out of 10
Vetted Review
Verified User
Review Source
FreshBooks is a really practical tool for invoicing, keeping track of time and expenses, etc... It's a particularly useful tool if you don't already know how to keep your own books.

Another great thing about FreshBooks is that you are able to do a trial which is free, I mean, completely free. You don't have to enter any credit card information, so if you decide it's not for you, you can quit using it. I'll admit I didn't continue using it because I already had a pretty in-depth system in place that worked for me as far as invoicing and keeping track of my hours and expenses, but I would definitely recommend FreshBooks overall to any new business owner.
  • Great Trial
  • Perfect for streamlining your accounting
  • Accept payments from multiple sources
  • Lovely Design
  • Client limits are sometimes a downer.
  • Credit Card fees still cost you when accepting payments via credit card.
  • Lite Services isn't worth the cost.
  • Unable to perfectly maintain my established branding with FreshBooks. Of course I can upload my logo, but it is not entirely consistent with my overall branding.
It is perfect for new business owners or businesses that want to be able to keep their own books. Of course it is still important to check with an accountant, but this can certainly save some time and money.

This is also great for freelancers because you can choose between billing by project or hourly. You can even keep track of how many hours you are working for each project.

I don't think FreshBooks would work as well with a large company because they might have tons of clients or accounts to keep track of. In those situations, it is best if they have their own accountant.
Read Mandy Cramer's full review
Renea Hanks profile photo
December 12, 2017

Freshbooks Will Rock Your Socks Off!

Renea Hanks
Score 10 out of 10
Vetted Review
Verified User
Review Source
I use Freshbooks to invoice my clients. It is a flawless and easy to use software. The business problems it addresses specifically are:
  • Time
  • Money
  • Energy
I create estimates and then convert them to an invoice which can be paid immediately to start work. It saves money. The pricing plans are very fair and attainable for startups and small business. The energy I used previously to handle time and money is used for more productive things like creating products and services to help my clients.
  • Nomadic. Seriously, if I forgot to send an estimate or an invoice, I can do it right where I am, even on the beach.
  • Organized. The interface is clear, clean and simple. It keeps me very organized.
  • I get paid quicker.
  • Email click through for my clients has been a problem. I have had to resend repeatedly to one client. That is frustrating but has been the one thing I feel needs improvement.
  • I don't completely trust the automated expenses. I still use another application for that.
  • I would like better reporting tools.
Freshbooks is well suited, in my opinion, for small businesses and startups that wish to take control of their business right from their smartphone. Freshbooks is less appropriate for companies that need to track inventory heavily.
Read Renea Hanks's full review

FreshBooks Scorecard Summary

Likelihood to Recommend (132)
8.4
Likelihood to Renew (18)
7.1
Usability (7)
8.0
Availability (2)
10.0
Performance (1)
8.0
Support (3)
7.1
Implementation (1)
10.0
CPA Rating (1)
7.0

Feature Scorecard Summary

API for custom integration (18)
7.1
Plug-ins (16)
7.3
Single sign-on capability (1)
10
Role-based user permissions (29)
8.1
Dashboards (40)
8.0
Standard reports (39)
8.1
Custom reports (2)
4.8
Accounts payable (28)
9.1
Accounts receivable (40)
8.8
Cash management (3)
7.0
Bank reconciliation (2)
7.0
Expense management (36)
7.4
Time tracking (32)
8.4
Multi-currency support (1)
7
Regulations compliance (14)
8.9
Self-service portal (3)
9.1
Pricing (27)
7.2
Order entry (26)
8.0
Credit card processing (28)
8.7
Cost of goods sold (1)
10

About FreshBooks

FreshBooks is an accounting service for small businesses. The solution enables users to send and manage invoices, track billable time and collect online payments. The vendor’s value proposition this that their solution provides a straightforward service that simplifies the billing process.
Categories:  Accounts Payable / Accounts Receivable,  Accounting & Budgeting

FreshBooks Features

General Ledger and Configurable Accounting Features
Has featureAccounts payable
Has featureAccounts receivable
Does not have featureCash management
Does not have featureBank reconciliation
Has featureExpense management
Has featureTime tracking
Does not have featureFixed asset management
Does not have featureMulti-currency support
Does not have featureMulti-division support
Has featureRegulations compliance
Does not have featureElectronic tax filing
Does not have featureSelf-service portal
Does not have featureGlobal Financial Support
Does not have featurePrimary and Secondary Ledgers
Does not have featureIntercompany Accounting
Does not have featureLocalizations
Does not have featureJournals and Reconciliations
Does not have featureEnterprise Accounting
Does not have featureConfigurable Accounting
Does not have featureCentralized Rules Framework
Does not have featureStandardized Processes
Inventory Management Features
Does not have featureInventory tracking
Does not have featureAutomatic reordering
Does not have featureLocation management
Does not have featureManufacturing module
Order Management Features
Has featurePricing
Has featureOrder entry
Has featureCredit card processing
Does not have featureCost of goods sold
Does not have featureOrder Orchestration
Does not have featureEnd-to-end order visibility
Does not have featureOrder exception Resolution
Payroll Management Features
Does not have featurePay calculation
Does not have featureBenefit plan administration
Does not have featureDirect deposit files
Does not have featureSalary revision and increment management
Does not have featureReimbursement management
Reporting & Analytics Features
Has featureDashboards
Has featureStandard reports
Does not have featureCustom reports
Customization Features
Has featureAPI for custom integration
Has featurePlug-ins
Security Features
Has featureRole-based user permissions
Does not have featureSingle sign-on capability
Does not have featureMulti-factor authentication
Does not have featureUser-level audit trail

FreshBooks Screenshots

FreshBooks Integrations

FreshBooks Competitors

Pricing

Has featureFree Trial Available?Yes
Does not have featureFree or Freemium Version Available?No
Does not have featurePremium Consulting/Integration Services Available?No
Entry-level set up fee?No
EditionPricing DetailsTerms
Lite$15
Plus$25
Premium$50

FreshBooks Customer Size Distribution

Consumers
0%
Small Businesses (1-50 employees)
95%
Mid-Size Companies (51-500 employees)
5%
Enterprises (> 500 employees)
0%

FreshBooks Support Options

 Free Version
Phone
Email
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

FreshBooks Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Mac
Mobile Application:Apple iOS, Android
Supported Languages: English