One limitation is that it does not allow multiple accounts for one client so in case we have to send multiple invoices to different cost units within the same client, we have to create separate clients.
But overall, it is simple and easy software to handle.
They do not have chat support rather a call-in support or email support which is great and very responsive.
- It is easy to create the clients and invoices.
- It is easy to see the status of each invoice, along with the aging on each invoice.
- It creates easy to use reports that can be shared if required.
- They must establish One client many departments concept.
- They do not allow fixed amount discounts. The only allow percentage discounts.
- There should be notifications when the reminders are sent.
- Have a hourly rate for our business.
- Have focus on our customers and our projects, not the administrative department.
- Get our business cost on control, because we already work on a budget.
- Take our invoices out as fast as our products are done.
- Maybe, manual entry should be easier
- Editing different rates for services on continuous invoices is very complicated.
- The system doesn't keep an automatic numeration for the invoices, so it is necessary to keep it manually.
- Provides user-friendly, beautiful invoices
- Built-in features like invoice reminders, recurring invoices, deposits, and automatic late fees applied
- Multiple payment options — including Stripe (which is a must-have for my industry)
- You can't schedule invoices to be sent out at specific times which is something I really wish it did. Not quite the same as a recurring invoice.
- I wish I could attach the agreement that dictates the payment terms. An integration with DocuSign, for example, would be awesome.
If you track time, it's also incredibly useful. I don't track time myself, but if you do, there's an entire suite of features dedicated to time tracking that proves to be quite useful!
- Invoicing - easy to create, customize, and manage. A great feature is the auto-pay for recurring payments with clients.
- Estimates - these professional looking estimates with prompts has helped us take our estimates and timelines with clients to a new level and also being able to keep track of them and have the client sign them.
- Time Tracking - this feature has helped keep track of countless hours working on projects and then easily adding that time to current or new invoices with Freshbooks recognizing what client it may be for and to add the time to the invoice easily.
- The only area I have noticed that FB needs improvement is how it links up with bank accounts and keeps track of spending. It seems to be flawed in a few ways where it will double outgoing transactions sometimes and also when we move money from one account to another it shows it as spending and not just moving money and that is something we have to account for with Taxes each year.
- VERY easy to set up and manage.
- Provides great info in an easy-to-read and navigate manner.
- Multiple credit card processing options (as well as other payment options).
- Customer support is outstanding.
- The bid/estimate area is pretty light. It would be nice to be able to do more editing (including adding images etc) to help make it look better.
- We don't really use it but I think the time tracking function is also pretty basic.
- Notification of late bills.
- Quick invoicing.
- Easy to use.
- Has more features than what I need, but I just don't worry about it.
- I did not like the new version. Once I upgraded, I went back to the classic version...it was easier and had a few features I didn't like.
- Would like to be able to export users out of FreshBooks. I don't think you can do that right now.
One main reason I went with FreshBooks is the fact that it links up with Fundbox. Our clients are good about paying (usually), but not knowing exactly when checks arrive can be strenuous on small business. By linking up w/Fundbox, we can use that service to keep cash flow going in case of a tardy payment.
- FreshBooks is great for creating, sending and/or auto charging for invoices you set up in advance. Several of my clients are on monthly service packages, and it's great to save time by having the invoices ready to go. Most of our clients pay via check, so we only have FreshBooks create the invoices. Plus, we can double check that there are no additional charges that need to be added before the invoice goes out.
- FreshBooks has a pretty robust auto email section. New invoice emails, payment reminders, and notifications of late fees are all part of this feature. Plus, if you learn the shortcodes, you can customize these emails.
- FreshBooks interfaces with Fundbox, an important tool for a small business of our size.
- One big area for improvement is being able to automatically carry over a past due balance to a new invoice. If a client is late with their payment, you have to either add the previous balance to the new invoice or have two invoices sitting out there, which can be confusing for the client. If the new invoice has the previous balance included with it, you must zero out the previous month invoice, or your FreshBooks will indicate you have more money owed than you actually do. (This is an accounting issue).
- It would be nice if FreshBooks would interface with Quicken and or QuickBooks. (I'm not certain that it doesn't, but don't believe it does.
- It makes sending invoices for billable time super easy. You can generate an invoice with a detailed description of each time entry in just a few seconds.
- The user interface is great. It makes the normally tedious tasks associated with time tracking and invoicing seem easy.
- Reporting is easy. It's great to be able to see quickly which clients are slow to pay, what clients have I spent the most time this month/quarter/year working with, etc.
- Sometimes I wish there was more flexibility with the options: applying late payments, the details that show up in the reports. I suppose being able to customize things adds to complexity... so it's a trade-off.
- There aren't enough accounting reports to use this as a stand-alone accounting solution. I paired it with QuickBooks Online.
- It's not a problem for me, but they don't support many currencies.
- FreshBooks gives independent businesses a very thoughtful and instinctive UI that can be used for a wide range of functions, most outstandingly charging, and invoicing. User are offered a variety of templates to browse while making invoices, taking into consideration snappy, yet proficient looking records.
- FreshBooks also gives you tools for group collaboration, monitoring, and operations, which can all be effortlessly explored and set up to build your business's capacity to increase communication, send regular updates, submit recommendations, and secure jobs without hardly lifting a finger.
- As a bookkeeping bundle, FreshBooks offers some crucial accounting and bookkeeping functions, and has some banking functions. It lets you see online credit card charges, and alerts you via their fully-functional app.
- FreshBooks gives amazing support from the beginning. Users can get started with a detailed and easy-to-follow startup guide, while their well-prepared staff is always available to give clients answers to any questions or issues they may experience. FreshBooks is extremely proud of their client support and their consumer loyalty rating, and you can really see that when you talk with one of their agents.
- Its estimates, goal setting, and detailing highlights can be better. One user also discovered bugs in FreshBooks' email click-throughs and computerized costs which he did not like. Aside from these minor glitches, however, FreshBooks is a first class bookkeeping software.
- Rather than representatives focusing on one complete ticket, FreshBooks adds an additional task where you need to utilize a clock and ensure that they get the job done. The representatives are generally paid less every day regardless of whether they were available or online inside their given planned hours. Pay isn't credited right away and will be on pending for 3 days regardless of whether it was at that point affirmed by the Manager.
- FreshBooks is ideal for those in some type of a service business where invoicing is critical to quickly being paid.
- FreshBooks easily allows us to track our expenses against ongoing projects.
- FreshBooks allows us to easily use documents in our business.
- Sometimes FreshBooks tries to do "too much." Stick with your core mission.
- Well Suited - those in a service industry, like ours in management consulting. This is its sweet spot and it accomplishes its tasks VERY WELL.
- Less Suited - companies with inventory and shipping and receiving.
- Very good looking user interface. Clean and clear. It really looks like a fresh accounting book in the real world.
- Easy to use interface, easy to find all features at a same place. I can create invoices in seconds and send to the clients.
- It is really a great application for small business owners or freelancers like me. I can concentrate on other things while FreshBooks do all accounting for me, easing that burden off my shoulders.
- It should have a free version which can be used for unlimited time not just 30 days. Although the company can limit the number of clients in them but the free version should always be free.
- Need more integration features and should be able to integrate with other third party apps and payroll tools for enhancing the functionality. But I look forward to the next updates in FreshBooks.
- Need an essential feature which is Time Tracking. Hope to get it soon!
- Invoicing - FreshBooks basically ensures our accountants spend less time on invoices via its automated invoicing system, which sends invoices to our customers and clients alike and also send them regular reminders for them to pay up their bills.
- Collecting business insights - FreshBooks enable our company analysts measure our business performances via data reports provided by FreshBooks' intuitive dashboard. Allowing us do a comparative analysis of key business metrics of a current month against past months and determine if the business is growing.
- Expense tracker - We have recently embraced FreshBooks as an expense tracker for teams at our company branch. Thusfar, FreshBooks has performed very well, making our expense management a perfect operation; ensuring teams do not exceed their planned budget and also eliminating the need for tracking expenses on excel spreadsheets.
- Multi currency support - FreshBooks currently doesn't enable us enter our financial transactions in our local currency. Thus to use FreshBooks, we enter our financials in basic digits which can sometime be very confusing.
- Templates - FreshBooks invoice templates are currently limited to what is provided in the tool by default. It would be nice to have the ability to customize our own invoice to meet our demands.
It is also a great tool for managing expenses, especially for companies with different teams working on varying projects, ensuring these teams do not exceed the budget ceiling.
ability to make fixed payments, which allows us to focus on our work.
- Time tracking
- Quick invoicing
- Easy navigation
- Accepts all payment methods
- Invoice is manual entry, and has to be automaticly numbered
- Manual entries are a little time consuming
- I would like my logo on invoices
- Estimates and proposals: Freshbooks enables us to make a concise estimate on new projects. With just a few clicks we and our client get on the same page, start a project and streamline billing. From the beginning of new projects to the end, Freshbooks gets us covered.
- Mobility: Freshbooks enables us to keep tabs on our finances even while on the move - courtesy of its mobile app.
- With the FreshBooks mobile apps, we stay connected with our clients, while also taking care of our accounting from anywhere and everywhere.
- Financial-report: FreshBooks enable us to measure our business performance. Via its dashboard and reports, we are able to stay in touch with our business performance and growth. Making the job of the accounting department, much more easier.
- Currency support: Freshbooks doesn't support all currencies. That has been a major hindrance to our using this tool for some of our bookkeeping activity.
- Credit card payment: As of the moment, Freshbooks doesn't support all credit card providers. They seem to have credit card payments providers, whose cards they accept.
- Integration with a third-party application.
- Time-tracking and invoice booking.
- Payments; Freshbooks sometimes doesn't accept certain credit cards.
- Poor chat and phone support.
- Subscription can be better.Probably a pay as you use model, as against the monthly, yearly model.
FreshBooks Review: "Great time tracking & invoicing tool for 1099 contractors, free-lancers or independent consultants"
- I love the Freshbooks mobile app. That thing is a huge life saver and time saver for quickly capturing expenses and images of receipts the moment I have a receipt in hand for business expenses, and assigning them to the right project/client with the right expense category. That alone makes Freshbooks worth it for me.
- I also love the ease of tracking time to various projects/clients and then the ability to quickly and easily create, edit and send invoices.
- And best of all, for the usage levels I need...it's FREE.
- I wish there was a way to separate expense reimbursements from revenue in the invoice section. When creating an invoice you can choose whether to send just expenses, or just hours, or both together, but in the outstanding invoice view, there's no indicator of what's revenue vs. what is expense reimbursement. Takes some manual work to figure that out when looking at your invoice list.
- Work scheduling and client invoicing.
- Integration with third party programs like MailChimp, Zapier, Toggl.
- Support ticketing; FreshBooks allows clients to open a support ticket to clarify issues with your team; that's a huge plus with the program.
- I would appreciate it if FreshBooks can have a pay as you use payment plan instead of the monthly plan it currently runs on.
- I think FreshBooks can be engineered to favor users across the world. FreshBooks users in non-western countries will have some issues using the program as it is currently mainly geared towards western based users.
Another great thing about FreshBooks is that you are able to do a trial which is free, I mean, completely free. You don't have to enter any credit card information, so if you decide it's not for you, you can quit using it. I'll admit I didn't continue using it because I already had a pretty in-depth system in place that worked for me as far as invoicing and keeping track of my hours and expenses, but I would definitely recommend FreshBooks overall to any new business owner.
- Great Trial
- Perfect for streamlining your accounting
- Accept payments from multiple sources
- Lovely Design
- Client limits are sometimes a downer.
- Credit Card fees still cost you when accepting payments via credit card.
- Lite Services isn't worth the cost.
- Unable to perfectly maintain my established branding with FreshBooks. Of course I can upload my logo, but it is not entirely consistent with my overall branding.
This is also great for freelancers because you can choose between billing by project or hourly. You can even keep track of how many hours you are working for each project.
I don't think FreshBooks would work as well with a large company because they might have tons of clients or accounts to keep track of. In those situations, it is best if they have their own accountant.
- Nomadic. Seriously, if I forgot to send an estimate or an invoice, I can do it right where I am, even on the beach.
- Organized. The interface is clear, clean and simple. It keeps me very organized.
- I get paid quicker.
- Email click through for my clients has been a problem. I have had to resend repeatedly to one client. That is frustrating but has been the one thing I feel needs improvement.
- I don't completely trust the automated expenses. I still use another application for that.
- I would like better reporting tools.
- Time Tracking - Simple, Intuitive, Easy to use.
- Invoicing - Simple, Easy to Understand.
- Online Payments - Can accept credit cards through multiple providers.
- Accounting - The reports are very time and invoice centric. There are no easily accessible A/R, A/P type invoices, the data is there but must be manipulated manually.
- Reporting - This could be stronger, more flexibility vs. the static pre-canned reports.
- Building custom invoices for clients. Some white label products are very plain and don't allow for much customization. With FreshBooks we can build custom, well designed invoice templates for our clients.
- Project time tracking. When working on multiple accounts we need to know how much time has been delegated to specific projects. Employees select which project they are working on and add in notes of what was done. We can see if too much or too little work has been done.
- Employee time tracking. We work with many freelance and consultants and with FreshBooks we can monitor how much they have worked. Notes can also be added which helps us see what projects and specific things they did for the accounts.
- The price. Although FreshBooks brings many features into one place there are cheaper, and even free, tools to get the same results.
- Importing contacts. If you have quite a few client contacts get ready to manually import them into the program.
- Intuitive user interface
- Invoices are easy to edit
- The mobile app provides notifications
- The projects functionality is good in theory
- The reporting functionality is poor - behaves more like a ledger than financial reporting tool
- Transaction fees are very high unless your dollar volumes are very high
- The estimates tool is nothing more than an excel spreadsheet
FreshBooks is potentially well suited for a freelancer graphic designer who often collaborated with others who were also accessing FreshBooks and had a lot of non-professional customers who highly valued being able to pay online by credit card to the point where one may notice a material uptick in collections.
FreshBooks is not well suited for business owners who have professional, established businesses who prefer to pay by check or ACH - not credit card.
- Automated invoicing is one of the best features. Whether we have annual or monthly billing, the invoices are created automatically, cutting down on staff and admin time and manual labor.
- Ease of payment is also another plus. Allowing clients to pay in a variety of ways means we are able to get our money in the most efficient manner for each client.
- Time tracking is another Freshbooks feature we use on a daily basis. The monthly calendars that give a snapshot of hours worked is useful as well.
- The reporting feature leaves a lot to be desired. None of the lines of data in a report are hyperlinked, so when an problem is identified in hours or billing in a report, you have to go back and search for that particular time entry or item, rather than being able to click through from the report.
- While the late fees are an awesome feature, there should be more flexibility and more options on how and when late fees are applied. For example, picking a 60-day window for late fees means that additional late fees aren't added until 120 days, rather than 90 as I would prefer.
FreshBooks Scorecard Summary
Feature Scorecard Summary
FreshBooks Customer Size Distribution
|Small Businesses (1-50 employees)||95%|
|Mid-Size Companies (51-500 employees)||5%|
|Enterprises (> 500 employees)||Enterprises (> 500 employees)||%|
FreshBooks Support Options
|Video Tutorials / Webinar|
FreshBooks Technical Details
|Deployment Types:||On-premise, SaaS|
|Operating Systems:||Windows, Mac|
|Mobile Application:||Apple iOS, Android|