Item: Freshchat
Rating: 10
Author: Verified User

Overall Satisfaction with Freshchat

Use Cases and Deployment Scope

We did not have a crm and a chat solution we currently use Freshdesk Freshservice and Freshchat that were able to meet our needs and expectations. The great support and the great documentation made the process smooth. It’s been more than 3 year with them and it’s been a pleasure

Pros and Cons

Pros

Easy to configure
Great support
User friendly

Cons

App intégration
Omnichannel
Mobile app

Return on Investment

Great roi
Faster production
Cost decreased

Usability

Fast and reliable the service has been spot on thank you for your great customer service easy interface and on boarding process the documentation are clear and really helpful we were up and running in no time and was able to maximize our productivity while lowering our cost all user love Freshchat

Alternatives Considered

CRM and Deals for Zendesk

Freshchat is way above it’s competitor in features and printing all inclusive support 24/7 ready for our business all this at all lower cost what can you ask for more this helped up be more efficient and allowed us to take our business to the next level all client and user were datif

Key Insights

Do you think Freshchat delivers good value for the price?

Yes

Are you happy with Freshchat's feature set?

Yes

Did Freshchat live up to sales and marketing promises?

Yes

Did implementation of Freshchat go as expected?

Yes

Would you buy Freshchat again?

Yes

Other Software Used

Lexis for Microsoft Office, 11:11 Solutions for AWS, Agile Hive - SAFe in Jira

Likelihood to Recommend

Freshchat is well for any company that needs a live chat support with an ai feature if you want an easy and reliable set up Freshchat is the way to go. Their great support team will walk you from a to z and make sure the system is running efficiently

Freshchat Feature Ratings

Comments

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Freshchat review