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Improve your support team with Freshdesk
December 12, 2019

Improve your support team with Freshdesk

Marcelo Araujo | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller

Software Version

Estate

Overall Satisfaction with Freshdesk

Freshdesk is used by all of our organization. We use it for support team and we receive tickets by email and chat. It helps us a lot to maintain our tickets organized by teams. Also Freshdesk gives us some possibilities using the API and the SDK. With it, we can create apps and integrations between Freshdesk and other services.
  • Easy to use.
  • API is very good.
  • SDK could give us more possibilities.
  • Some things are not possible to do with API.
  • SDK is a part of our business.
  • API gives possibilities to make integrations.
100 to 500 per week
Freshdesk is approriate if you want to give support to your customer. It has made for small and big companies. There is free plan, so you can try Freshdesk before you pay it. Is not recommended if you want to control your company assets.