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Support and sales ticketing just became easier!
January 14, 2020

Support and sales ticketing just became easier!

Brooke Weinbaum | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Free

Overall Satisfaction with Freshdesk

Typically the sales and support teams are the primary Freshdesk users. We forward specific questions to our technical team when necessary and sometimes they will respond from Freshdesk as well. This mainly helps us keep track of the different support queries and bugs that might pop up as well as incoming leads.
  • Canned responses for different questions
  • Easily forward to relevant team members
  • Suggest the canned response through AI
  • Automatically merge tickets from the same customer
  • Streamlined any problems we aren't aware of immediately.
  • Helps us keep track of all incoming leads.
One of the Zoho products was our other main contender. We much preferred the ease and simplicity of Freshdesk and most of all, the support. We really felt that everything was going to be in good hands if we went with Freshdesk and haven't looked back since we chose them.
Fewer than 100 per week
If you have more than 5 incoming questions or leads a day, a ticketing system is crucial. It helps you manage the important questions that you may have accidentally passed by and of course focus on the leads who are interested in working with you. I highly recommend Freshdesk for companies as little as a small business to as large as an enterprise company with a few thousand employees.