Support and sales ticketing just became easier!
January 14, 2020
Support and sales ticketing just became easier!
Score 10 out of 10
Vetted Review
Verified User
Software Version
Free
Overall Satisfaction with Freshdesk
Typically the sales and support teams are the primary Freshdesk users. We forward specific questions to our technical team when necessary and sometimes they will respond from Freshdesk as well. This mainly helps us keep track of the different support queries and bugs that might pop up as well as incoming leads.
Pros
- Canned responses for different questions
- Easily forward to relevant team members
Cons
- Suggest the canned response through AI
- Automatically merge tickets from the same customer
- Streamlined any problems we aren't aware of immediately.
- Helps us keep track of all incoming leads.
One of the Zoho products was our other main contender. We much preferred the ease and simplicity of Freshdesk and most of all, the support. We really felt that everything was going to be in good hands if we went with Freshdesk and haven't looked back since we chose them.
Fewer than 100 per week
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