A feature rich help desk platform that is affordable and easy to use.
September 26, 2019

A feature rich help desk platform that is affordable and easy to use.

Mike Muller | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with Freshdesk

We use Freshdesk as our helpdesk ticketing system for all of our clients. We use it to manage all support requests that come in from our clients. Each ticket is evaluated and then assigned to a tech. We also use this for all our support billing. We export time records and bill accordingly.
  • Manage tickets
  • Track time
  • Communicate with clients regarding their issue
  • Saved filters
  • Integration to QuickBooks
  • Helped streamline our support process.
  • Simplified billing, improving billable rates.
  • Better communication with customers.
We selected Freshdesk because of the feature/cost benefits. Zendesk was much more expensive. Many of the other support tools don't have a very good UI. Freshdesk is easy to use, even for non-technical people. It has all the features we need to manage our support process. Zendesk was just too expensive for the features we needed.
Great for companies that need an affordable but feature-rich support solution. Many of the competitors are much more expensive and Freshdesk gives us what we need. The platform can also grow with you and integrate into their other platforms. It may not work as well as Zendesk for very large companies.