Efficieny found!
August 12, 2022
Efficieny found!
Score 10 out of 10
Vetted Review
Verified User
Software Version
Other
Overall Satisfaction with Freshdesk
FD helps manage customers and consumers alike, we can easily trace previous transactions, and requests. Using the knowledge base has also helped with new employees, allowing them to find information almost like a google search. Each ticket has a number, and we can offer consumers to call us and refer to the ticket number in question. Practical, and efficient!
- Searching previous requests is easy and fast.
- Knowledge base is a continuous collective effort, allowing to find info quickly.
- With a ticket number, any colleague can pick up where the prior colleague left off.
- Allow us to un-merge a ticket, other than merging by accident, at times, un-merging is really required.
- Added value to our team to be faster, and have a lower response time.
FD has helped with response time, and customer retention due to quick replies.
Do you think Freshdesk delivers good value for the price?
Yes
Are you happy with Freshdesk's feature set?
Yes
Did Freshdesk live up to sales and marketing promises?
Yes
Did implementation of Freshdesk go as expected?
Yes
Would you buy Freshdesk again?
Yes