Looking for a good and dynamic ITSM solution? Freshservice may be your choice
March 31, 2021
Looking for a good and dynamic ITSM solution? Freshservice may be your choice
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Freshservice
We use Freshservice for follow-up and support for employees in the municipalities when it comes to IT-related inquiries.
Freshservice is the gateway to IT support and knowledge articles for knowledge sharing.
Freshservice is the gateway to IT support and knowledge articles for knowledge sharing.
- Automation of inquiries
- Flexible, easy to adapt to our needs
- Dynamic and intuitive customer portal
- Integration with 3parts sms service - http based
- Faster solution time
- Better customer follow-up
- With the portal and chat, we are perceived open even when we are closed due to covid-19
- HPE Systems Insight Manager (SIM)
Far ahead of [HPE Systems Insight Manager (SIM)]
Do you think Freshservice delivers good value for the price?
Yes
Are you happy with Freshservice's feature set?
Yes
Did Freshservice live up to sales and marketing promises?
Yes
Did implementation of Freshservice go as expected?
Yes
Would you buy Freshservice again?
Yes