a good cloud solution
March 31, 2021
a good cloud solution
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Freshservice
We are using Freshservice for more than 2 years. We are using the Ticketing and the Assets parts more actively and we consider expanding to the solutions area as well as the change management and problem management.
I have [good] communication with them and [I] like that they implemented the chat support for getting in contact with them.
I have [good] communication with them and [I] like that they implemented the chat support for getting in contact with them.
- Cloud solution
- Nice UI
- Customized workflows
- Some features can be implemented only by coding
- Don't have a clear asset history based on the SN
Do you think Freshservice delivers good value for the price?
Not sure
Are you happy with Freshservice's feature set?
Yes
Did Freshservice live up to sales and marketing promises?
No
Did implementation of Freshservice go as expected?
No
Would you buy Freshservice again?
No