Item: Front
Rating: 8
Author: Racheal Pool

Overall Satisfaction with Front

Use Cases and Deployment Scope

I use Front daily all day, every workday. I use emails as a way to communicate with our customers. We had problems that Front has helped cure. There were times when we would answer the same email as a coworker by mistake. The real-time viability fixed a lot of issues we were having. I am not sure how we survived before without it.

Pros and Cons

Pros

Real-time visibility helps us to see if someone else is working on the email.
Being able to assign an email to a coworker helps out.
The internal comment section is wonderful.
I enjoy the snooze feature.

Return on Investment

We have not had any negative impact on business due to Front.

Usability

I give it a 10 because I have never used anything like it. It is awesome and helps make my job easier.

Key Insights

Do you think Front delivers good value for the price?

Yes

Are you happy with Front's feature set?

Yes

Did Front live up to sales and marketing promises?

Yes

Did implementation of Front go as expected?

Yes

Would you buy Front again?

Yes

Likelihood to Recommend

I really like the real-time visibility function. It is very helpful to be able to see that another coworker is typing in the email. There was a time when my coworkers and I would reply to an email multiple times due to not being able to see what was happening. I like to ability to be able to converse with a coworker below the email where the customer can not see.

Front Feature Ratings

Comments

Please log in to join the conversation

Front is better than the rest