Gainsight is a great company
December 01, 2016

Gainsight is a great company

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gainsight

It is mainly being implemented by the marketing team, but it is widely used across the company and outside of the company, with our client advocates being our number one supporters. We started just with just external advocates but we thought it would be good to open it up to our internal advocates within the company to help with social promotion across all devices.
  • Create great challenges
  • Help educate us on their motives
  • Help us in our marketing goals
  • Point system could be better
  • Client Advocates who socially promote us
I think that Gainsight has a great management team, in front of and behind the scenes. They have good members who help you goal set, and also help you with the back end work as well. If we ever have any issues maneuvering through the site, they are always happy to help.

Gainsight CS Feature Ratings

Product usage
8
Help desk / support tickets
8
NPS surveys
8
Sponsor tracking
8
Customer profiles
9
Automated workflow
9
Internal collaboration
9
Customer health scoring
9
Customer segmentation
9
Customer health trends
9
Engagement analytics
9
Revenue forecasting
9
Dashboards
9
Role-based user permissions
9
API
8
Integration with Salesforce.com
9
Integration with Marketo
9
Integration with Eloqua
9