Gainsight - A must for CSM teams
August 18, 2016
Gainsight - A must for CSM teams
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gainsight
While our customer success and account management teams use Gainsight solutions to help manage our accounts, other departments and our executives access it to get status updates. The solution is definitely a must for managing accounts as it provides visibility of important data points to the team. The Gainsight team has been great in providing guidance to help us manage the process. We are constantly challenged to reconsider our way of approaching the clients in order to become trust advisors and build long lasting partnerships.
- Gainsight is all about customer success. The application is versatile to work with most internal processes and use cases.
- The deployment team is very helpful in educating us during the implementation process as well as providing insights and suggestions to help enhance our customer success approach.
- Gainsight also provides great community discussions for all types of users and they are always open for feedback to improve the solutions.
- The dashboard needs some improvement in terms of usability. It is a bit clunky and not intuitive.
- Roll-up reporting needs some enhancements.
- Gainsight provides highlights as well as details that are very helpful in determining the health of the existing accounts. This information help us focus on success criteria to ensure the highest possible renewal and growth within our accounts.