Gainsight Review
March 15, 2017
Gainsight Review
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gainsight
We are currently using it in our sales department with the customer success team. It solves the problem of preventing things from falling through the cracks when it come to connecting with our clients.
- It's great at holding CSMs accountable.
- It is great at holding sales people accountable.
- Great at tracking the success of our customers.
- Implementation was too long, would have liked a more boot camp like training process.
- The software is not intuitive to someone with little to no experience in programming.
- It would be great to have an ongoing contact at Gainsight past implementation to help with rule writing and provide details about updates that were rolled out so that you can have a better understanding of how the updates fit into your organization.
1 to 5 people
- So far all we have seen is a time efficiency ROI
Have used CS University, Pulse and Gainsight community. I think they are good resources but would like more 1:1 time.