So far so good with Gainsight.
March 15, 2017
So far so good with Gainsight.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gainsight
We've just recently (within the past 6 months) launched Gainsight within Skyword. We're currently using it across our entire services organization and will soon look to start providing reports to the executive team. For us, it solves several challenges:
1. It helps us understand how users actually use our software ...where they spend time...where they get stuck, etc.
2. It allows us to communicate with them according to #1 above.
3. It allows us to more robustly keep tracking of the health of our clients and inform those that need to take action.
1. It helps us understand how users actually use our software ...where they spend time...where they get stuck, etc.
2. It allows us to communicate with them according to #1 above.
3. It allows us to more robustly keep tracking of the health of our clients and inform those that need to take action.
- Gainsight allows great visibility into the ways our users interact with our software. Specifically, Gainsight does a great job making this information digestable and actionable.
- Gainsight has a rules engine that allows for the automation of communication based on certain criteria that is highly flexible.
- Despite the incredibly robust onboarding, training and available materials there are moments where the Gainsight platform feels overwhelming and where it offers too much flexibility and functionality.
1 to 5 people
- Too early to comment
The user groups have been helpful and the University was a key part of getting up to speed. This May will be my first time attending Pulse.
- Totango, Intercom, Bluenose Analytics and CustomerGauge
Gainsight was by far the most robust ... the most expensive, but the most robust.