Overall Satisfaction with Gainsight
It is being used by our client success department to help standardize/uniform the calls and experience our clients are receiving.
- Call to actions functionality.
- Customer friendly user interface.
- Integration with Salesforce.
- Objective CTAs being removed from cockpit and only showing in Success Plans, this should be an admin's decision.
- Unable to do a formula in reporting/dashboards.
More than 100 people
- Help uniform the client experience.
- Improve retention and upsell potential
This will be my first year attending Pulse. I took the free admin course after administering Gainsight for several months so I did not find it super beneficial but could see how it would be useful for an admin starting out.