Gainsight Review
March 17, 2017

Gainsight Review

Martha Torning | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gainsight

It is being used by our client success department to help standardize/uniform the calls and experience our clients are receiving.
  • Call to actions functionality.
  • Customer friendly user interface.
  • Integration with Salesforce.
  • Objective CTAs being removed from cockpit and only showing in Success Plans, this should be an admin's decision.
  • Unable to do a formula in reporting/dashboards.
  • Help uniform the client experience.
  • Improve retention and upsell potential
This will be my first year attending Pulse. I took the free admin course after administering Gainsight for several months so I did not find it super beneficial but could see how it would be useful for an admin starting out.
It is well suited for a client success team but less suited for sales originators.

Gainsight CS Feature Ratings

Product usage
7
Customer profiles
8
Automated workflow
8
Internal collaboration
7
Customer health scoring
7
Customer segmentation
8
Customer health trends
7
Engagement analytics
10
Dashboards
8
Role-based user permissions
6
API
9
Integration with Salesforce.com
9