Be ready to make an investment to really get value from Gainsight
March 17, 2017
Be ready to make an investment to really get value from Gainsight
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gainsight
Gainsight is being used within our customer success team. The business problem that it addresses is helping us scale our communications to our growing client base, including our tech-touch clients.
- Thought leadership
- Implementation Training
- Identifying strategic accounts and focusing on them
- Product stability. One example we have socialized with Gainsight is the sponsor tracking integration with LinkedIn. I believe they have a solution that will be deployed later this year, which we are looking forward to.
- My team does not have a good perception of our CSM based on lack of responsiveness and a training where she did not come across as very prepared or knowledgeable on the product.
- Really emphasize the importance of making a significant investment in this product in order to achieve desired results during the purchasing process. We need to be good buyers, but I did not fully appreciate the level of investment needed to make use of this product at the outset.
11 to 25 people
- We are still looking to achieve these benefits.
I attended the CCO Summit. My team is also attending PULSE.