Item: Gainsight CS
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

Gainsight is used by many groups in our company to view data on each of our customers, but its powerful functionality is used by our Customer Success team. This where there processes live and how they track each interaction with the customer. Its a great way to see a summary of the customer. I believe its a great tool to enable customer success in any organization.

Pros and Cons

Customer Support -- they are always very fast and efficient when I put in tickets.
User Experience
Functionality and ability to customize to your company

More admin training opportunities

Support Rating

They are always very fast to respond and provide articles and solutions fast!

Executive Visibility

Our executives use Gainsight at the widget level to view information on an account level. The account widget allows them to see everything they need to related to the account. This quick view is very helpful.

Return on Investment

Improve NPS

Impact of Data Connectors/Integrations

We currently have data that is pushed in Gainsight through MDA tables.

Likelihood to Recommend

I think Gainsight is a great tool to enable companies to truly see a holistic view of the customer. It can easily be customized to your needs and have so much functionality that can help with your overall business processes.

Gainsight is Great!

Overall Satisfaction with Gainsight