Gainsight is Great!
August 23, 2018

Gainsight is Great!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gainsight

Gainsight is used by many groups in our company to view data on each of our customers, but its powerful functionality is used by our Customer Success team. This where there processes live and how they track each interaction with the customer. Its a great way to see a summary of the customer. I believe its a great tool to enable customer success in any organization.

Pros

  • Customer Support -- they are always very fast and efficient when I put in tickets.
  • User Experience
  • Functionality and ability to customize to your company

Cons

  • More admin training opportunities
They are always very fast to respond and provide articles and solutions fast!
Our executives use Gainsight at the widget level to view information on an account level. The account widget allows them to see everything they need to related to the account. This quick view is very helpful.
  • Improve NPS
We currently have data that is pushed in Gainsight through MDA tables.
I think Gainsight is a great tool to enable companies to truly see a holistic view of the customer. It can easily be customized to your needs and have so much functionality that can help with your overall business processes.

Gainsight CS Feature Ratings

10.0
Product usage
10
Help desk / support tickets
10
10.0
NPS surveys
10
Customer profiles
10
Automated workflow
10
Internal collaboration
10
Customer health scoring
10
Customer segmentation
10
9.7
Engagement analytics
10
Revenue forecasting
10
Dashboards
9
10.0
Role-based user permissions
10
10.0
API
10
Integration with Salesforce.com
10

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