Consistent and Reliable CS CRM with much AI Promise
April 29, 2024
Consistent and Reliable CS CRM with much AI Promise
Score 8 out of 10
Vetted Review
Verified User
Modules Used
- Gainsight CS
Overall Satisfaction with Gainsight CS
Success Plans have covered a wide array of use cases for us- Renewals and how they track across the entire contract length, implementation based plans, and even a plan that tracks measurable and verifiable outcomes of a customer so there is always a central area to reference when going into business reviews and executive conversations
- speeding up opportunity generation (CSQLs)
- Qualitative customer touchpoint tracking (Timeline)
- Risk/Task management
- scorecard flexibility
- OOTB renewals center
- reporting and calculations
- Nurturing a growing CSM user base with great features and functionality
- Greater visibility across CSuite members
Do you think Gainsight CS delivers good value for the price?
Yes
Are you happy with Gainsight CS's feature set?
Yes
Did Gainsight CS live up to sales and marketing promises?
Yes
Did implementation of Gainsight CS go as expected?
Yes
Would you buy Gainsight CS again?
Yes