Social and Spot Risk before it overtakes you!
December 05, 2023
Social and Spot Risk before it overtakes you!
Score 8 out of 10
Vetted Review
Verified User
Modules Used
- Gainsight CS
Overall Satisfaction with Gainsight CS
We currently use Gainsight as a method to track customer engagement and identify risks as well as account health scoring. Using Gainsight allows us to integrate insights we have with the customer into our SFDC environment and notify a wider audience of potential account risks and categories. Overall, the tool provides a comprehensive method to tracking account engagement and risks.
- Ability to search through all engagement notes
- Ability to ensure that all accounts have reportable stakeholders at each customer
- Ability to market and mass email customers about important information
- Would love to see a Gainsight OPs/Admin checklist that guides CS Ops team through specific pieces of information needed to execute specific playbooks (best practices)
- When creating reports, sometimes it's difficult to find the correct variable that you are looking for as it's nested under various categories
- Would love ability to "heatmap" specific individual customer engagement based on CSM inputted customer contacts at meetings
- Would love to see more analysis on engagements - how often, how frequent - built into the product
- High return on investment in being able to socialize and share risk points as well as notes
- Makes it easy(er) to spot risk in accounts before it gets out of control
Do you think Gainsight CS delivers good value for the price?
Yes
Are you happy with Gainsight CS's feature set?
Yes
Did Gainsight CS live up to sales and marketing promises?
Yes
Did implementation of Gainsight CS go as expected?
I wasn't involved with the implementation phase
Would you buy Gainsight CS again?
Yes