Good CS Platform
October 22, 2019
Good CS Platform

Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gainsight
We use Gainsight as the platform for our CSMs to work with their customer base. It provides meaningful insights and automated actions to make it easier to see which accounts need additional support, where opportunity for upsell/cross-sell exist, and general risk management.
Additionally, Gainsight offers robust reporting that helps the Customer Success Department communicate effectively with other departments and executives in order to address high level issues.
Additionally, Gainsight offers robust reporting that helps the Customer Success Department communicate effectively with other departments and executives in order to address high level issues.
- Reporting
- Automation
- Customer Insights
- Reporting across multiple objects in SFDC
- Ease of automated processes
We use the information from Gainsight to directly report to our executive team so that they can see where issues/opportunities are.
- Improved saves of at-risk accounts
- Improved upsell opportunities
- Increase ARR per CSM
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