A good way to help your organization see more with your customers
February 18, 2020
A good way to help your organization see more with your customers
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gainsight
Gainsight is currently being used within our customer success department only. Our intended use is to help us become a more proactive organization and a way to better organize our day through the usage of the call to actions.
- Call to actions.
- Timeline events.
- Actual customer success execution.
- Rules engine is a bit clunky.
Our executive team leverages the Gainsight dashboards that we have built to give them visibility into our top accounts. Our executives will review the dashboards in meetings and get a nice high-level overview of our top accounts from this.
- Identify churn risk customers.
- Create visibility into team metrics.
Salesforce is connected to Gainsight as this is the foundation of all of our data.