Gainsight CS has given us more time back for Customer engagement
October 01, 2024

Gainsight CS has given us more time back for Customer engagement

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Gainsight CS
  • n/a

Overall Satisfaction with Gainsight CS

We use Gainsight CS to allow us to easily vet Customer health and risk, find expansion opportunities and increase overall net retention.

Pros

  • Customer Health Status
  • Unified place for tracking customer engagement
  • Keeping a pulse on all of our customers in our portfolio

Cons

  • Contact management
  • Easier cross-team collaboration within customers C360s and timelines
  • Simplified report generation
  • It has given us more time back for Customer engagement
  • It allows for better visibility across teams
  • Enhanced our ability to track risk and prevent churn

Do you think Gainsight CS delivers good value for the price?

Not sure

Are you happy with Gainsight CS's feature set?

Yes

Did Gainsight CS live up to sales and marketing promises?

Yes

Did implementation of Gainsight CS go as expected?

I wasn't involved with the implementation phase

Would you buy Gainsight CS again?

Yes

Gainsight CS works really well for Customer Success management!

Gainsight CS Feature Ratings

10.0
Product usage
10
Help desk / support tickets
10
8.7
NPS surveys
10
Sponsor tracking
10
Customer profiles
10
Automated workflow
9
Internal collaboration
4
Customer health scoring
9
Customer segmentation
9
9.0
Customer health trends
8
Engagement analytics
9
Dashboards
10
Not Rated
Role-based user permissions
Not Rated
Not Rated
API
Not Rated
Integration with Salesforce.com
Not Rated
Integration with Marketo
Not Rated
Integration with Eloqua
Not Rated

Comments

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