Gainsight CS helps team to gather insights and better tracking than through a traditional CRM
October 01, 2024

Gainsight CS helps team to gather insights and better tracking than through a traditional CRM

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Gainsight CS

Overall Satisfaction with Gainsight CS

My Enterprise customer success team utilizes Gainsight CS for all customer tracking for their book of business. Helps team to gather insights and better tracking than through a traditional CRM.

Pros

  • Call to actions
  • Email automation
  • Customer insights

Cons

  • Ability to add more unique email domains to email templates
  • Positive impact but no specific ROI numbers

Do you think Gainsight CS delivers good value for the price?

Not sure

Are you happy with Gainsight CS's feature set?

Yes

Did Gainsight CS live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gainsight CS go as expected?

I wasn't involved with the implementation phase

Would you buy Gainsight CS again?

Yes

Gainsight CS is Good for customer success managers to use for book of business

Gainsight CS Feature Ratings

9.0
Product usage
9
9.0
NPS surveys
9
Customer profiles
9
Automated workflow
9
Internal collaboration
9
Customer health scoring
9
Customer segmentation
9
8.3
Customer health trends
8
Engagement analytics
8
Dashboards
9
8.0
Role-based user permissions
8
6.0
API
7
Integration with Salesforce.com
5

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