Good but needs improvement
October 14, 2024

Good but needs improvement

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gainsight CS

We document every new project we undertake with our customers. Additionally, we use Gainsight to record every step we take, including our contacts within the client, our upcoming plans to achieve our goals, as well as our technical and non-technical activities, among other details.

Pros

  • Document your CTA or call to action
  • Show you dashboards of every step you take

Cons

  • One unified screen where you can access your success plans and their associated CTAs, allowing you to modify them without having to go through each one individually.
  • I don't know
Because they need things to improve but in a general picture is good.

Do you think Gainsight CS delivers good value for the price?

Not sure

Are you happy with Gainsight CS's feature set?

No

Did Gainsight CS live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gainsight CS go as expected?

I wasn't involved with the implementation phase

Would you buy Gainsight CS again?

Yes

If you are a Customer Success Manager, you NEED this tool in your day to day life

Gainsight CS Feature Ratings

8.5
Product usage
9
Help desk / support tickets
8
7.9
NPS surveys
8
Sponsor tracking
9
Customer profiles
7
Automated workflow
7
Internal collaboration
7
Customer health scoring
10
Customer segmentation
7
8.8
Customer health trends
10
Engagement analytics
8
Revenue forecasting
10
Dashboards
7
5.0
Role-based user permissions
5
6.5
API
5
Integration with Salesforce.com
7
Integration with Marketo
7
Integration with Eloqua
7

Comments

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