Your CSMs need this product!
October 01, 2024

Your CSMs need this product!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Gainsight CS

Overall Satisfaction with Gainsight CS

We use Gainsight CS to capture and measure CSM KPIs. Implementing Gainsight has allowed us to better measure our client relationships, track ongoing items, and keep communications organized into one location. Gainsight has improved our workflows, increased engagement, and allow collaboration throughout the CSM teams.

Pros

  • Track client engagements
  • Capture success plans
  • Create reminders for outstanding items

Cons

  • Smoother communication between Outlook and Gainsight
  • Better tracking and KPI measurement
  • Communication organization

Do you think Gainsight CS delivers good value for the price?

Not sure

Are you happy with Gainsight CS's feature set?

Yes

Did Gainsight CS live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gainsight CS go as expected?

I wasn't involved with the implementation phase

Would you buy Gainsight CS again?

Yes

Gainsight CS is perfect for organizations that place significant value on their CSM teams.

Gainsight CS Feature Ratings

Customer Data Extraction / Integration ()
Not Rated
7.8
NPS surveys
8
Sponsor tracking
Not Rated
Customer profiles
8
Automated workflow
7
Internal collaboration
8
Customer health scoring
8
Customer segmentation
Not Rated
7.7
Customer health trends
8
Engagement analytics
8
Revenue forecasting
Not Rated
Dashboards
7
8.0
Role-based user permissions
8
8.0
API
Not Rated
Integration with Salesforce.com
8
Integration with Marketo
Not Rated
Integration with Eloqua
Not Rated

Comments

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