My Review
May 30, 2025

My Review

Nisha Balakrishnan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Gainsight CS

Overall Satisfaction with Gainsight CS

In our organization, I have been using the Gainsight CS for more than 7 years and I love the way that they expanded the product with all the AI and stuff. Loved to be a Gainsight CS Admin.

Pros

  • JO (journey orchestrator)
  • Rules Engine

Cons

  • I think there is room for improvement in Gainsight CS with Co-Pilot
  • I think the Cheat-Sheet has room for improvement in Gainsight CS
I gave Gainsight CS this usability rating because I love being a Gainsight CS admin

Do you think Gainsight CS delivers good value for the price?

Yes

Are you happy with Gainsight CS's feature set?

Yes

Did Gainsight CS live up to sales and marketing promises?

Yes

Did implementation of Gainsight CS go as expected?

Yes

Would you buy Gainsight CS again?

Yes

I think I am likely to recommend Gainsight CS to a colleague because of, in my opinion, All the Automation

Gainsight CS Feature Ratings

9.0
Product usage
9
Help desk / support tickets
Not Rated
Not Rated
NPS surveys
Not Rated
Sponsor tracking
Not Rated
Customer profiles
Not Rated
Automated workflow
Not Rated
Internal collaboration
Not Rated
Customer health scoring
Not Rated
Customer segmentation
Not Rated
Not Rated
Customer health trends
Not Rated
Engagement analytics
Not Rated
Revenue forecasting
Not Rated
Dashboards
Not Rated
Not Rated
Role-based user permissions
Not Rated
Not Rated
API
Not Rated
Integration with Salesforce.com
Not Rated
Integration with Marketo
Not Rated
Integration with Eloqua
Not Rated

Comments

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