Gainsight CS is amazing for CS
May 30, 2025

Gainsight CS is amazing for CS

Finlay D'Silva, CCSM | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gainsight CS

In our organization, We are currently utilizing Gainsight CS Staircase AI for health scores and overall account management in CS.

Pros

  • Easy integrations
  • Detailed dashboards
  • helpful insights

Cons

  • Would like to have staircase add on for zoom and slack
  • Still working on adoption, so ROI is not being realized yet
The insights that it provides are very helpful when conducting calls and reporting up to leadership. Having an account snapshot with next steps and follow up email creation is very useful as well.
Staircase is part of Gainsight.

Do you think Gainsight CS delivers good value for the price?

Yes

Are you happy with Gainsight CS's feature set?

Yes

Did Gainsight CS live up to sales and marketing promises?

Yes

Did implementation of Gainsight CS go as expected?

I wasn't involved with the implementation phase

Would you buy Gainsight CS again?

Yes

It is well suited to CS operations and providing a holistic view of accounts and customer health.

Gainsight CS Feature Ratings

9.0
Product usage
10
Help desk / support tickets
8
9.0
NPS surveys
8
Sponsor tracking
10
Customer profiles
10
Automated workflow
10
Internal collaboration
8
Customer health scoring
9
Customer segmentation
8
8.0
Customer health trends
9
Engagement analytics
8
Revenue forecasting
6
Dashboards
9
9.0
Role-based user permissions
9
9.0
API
9
Integration with Salesforce.com
9

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