[...]'s Review
May 30, 2025

[...]'s Review

Armando Origel | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Gainsight CS

Overall Satisfaction with Gainsight CS

In our organization, I use Gainsight CS 360 to stay knowledgeable on my accounts . I monitor health for my accounts and I also log notes to ensure I am actioning client needs

Pros

  • Usage tracking
  • Logging of Notes
  • Communicating to Leadership when we place accounts at risk

Cons

  • Ai summaries
  • Better explanation of usage metrics
  • Recommended steps to increase usage
  • Positive because without it I can’t tell how my customers are
I gave Gainsight CS this usability rating because, in my opinion, I Can’t work as a CSM without Gainsight CS

Do you think Gainsight CS delivers good value for the price?

Yes

Are you happy with Gainsight CS's feature set?

Yes

Did Gainsight CS live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gainsight CS go as expected?

I wasn't involved with the implementation phase

Would you buy Gainsight CS again?

Yes

Well suited for logging account meetings and as one stop shop for all cs work

Gainsight CS Feature Ratings

10.0
Product usage
10
Help desk / support tickets
10
8.6
NPS surveys
10
Sponsor tracking
10
Customer profiles
8
Automated workflow
8
Internal collaboration
5
Customer health scoring
10
Customer segmentation
9
6.3
Customer health trends
8
Engagement analytics
5
Revenue forecasting
5
Dashboards
7
9.0
Role-based user permissions
9
5.5
API
4
Integration with Salesforce.com
5
Integration with Marketo
6
Integration with Eloqua
7

Comments

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