Gainsight CS Review
May 30, 2025

Gainsight CS Review

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Modules Used

  • Gainsight CS

Overall Satisfaction with Gainsight CS

In our organization, We use Gainsight CS for our onboarding and CS team

Pros

  • Log communication
  • See the big picture of the customer
  • Not silo information

Cons

  • Too much information
  • Not knowing where to go for info
  • Automations can be clunky
  • Haven’t made it work for us quite yet
  • More targeted education
  • Best practices and more guidance
I gave Gainsight CS this usability rating because, in my opinion, Gainsight CS is a lot to figure out
  • AspenONE Asset Performance Management (APM)

Do you think Gainsight CS delivers good value for the price?

Not sure

Are you happy with Gainsight CS's feature set?

Yes

Did Gainsight CS live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gainsight CS go as expected?

No

Would you buy Gainsight CS again?

Yes

I think I am likely to tell a colleague that, in our organization, We are still figuring out the best way to make Gainsight CS work for us

Gainsight CS Feature Ratings

5.0
Product usage
5
Help desk / support tickets
5
5.2
NPS surveys
6
Customer profiles
6
Automated workflow
5
Internal collaboration
5
Customer health scoring
4
Customer segmentation
5
5.3
Customer health trends
5
Engagement analytics
5
Revenue forecasting
6
Dashboards
5
5.0
Role-based user permissions
5
4.5
API
5
Integration with Salesforce.com
4

Comments

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