Getting Started with Gainsight CS
May 30, 2025

Getting Started with Gainsight CS

Chi Pham | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gainsight CS

I use Gainsight CS as a Customer Success Engineer to monitor accounts, complete outreach and support accounts through CTAs.

Pros

  • Generate CTAs
  • Automated Email Outreach
  • Customizable

Cons

  • Data synchronization
  • UI connectivity between activities and CTAs
  • Single source of truth
  • Currently, while Gainsight CS is helpful, it's not a single source of truth from a CS perspective for us. It is helpful in directing us towards actions and does help us address customers who could be at risk.
At the moment, while Gainsight CS does generate actions for us, I'm not sure how useful it is actually giving us customer insight. Although that may not be entirely the product's issue.

Do you think Gainsight CS delivers good value for the price?

Not sure

Are you happy with Gainsight CS's feature set?

Yes

Did Gainsight CS live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gainsight CS go as expected?

I wasn't involved with the implementation phase

Would you buy Gainsight CS again?

Yes

I think it's a great tool, and we may not be fully leveraging its power. I can see where it can be extremely useful, although some of that may be connected to licensing options.

Gainsight CS Feature Ratings

6.0
Product usage
6
6.3
NPS surveys
7
Automated workflow
6
Customer health scoring
6
6.8
Customer health trends
7
Engagement analytics
7
Revenue forecasting
7
Dashboards
6
7.0
Role-based user permissions
7
6.0
API
6

Comments

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